Senior Customer Experience Specialist – Remote, AI‑Powered Insurance Tech Innovator at brighthush

About brighthush

brighthush is on a mission to transform the way people protect and manage their most valuable assets—cars, homes, motorcycles, and more—through a single, AI‑driven platform. By marrying cutting‑edge technology with deep industry expertise, we deliver a frictionless experience that turns complex insurance, maintenance, and financing processes into a seamless, intuitive journey. Our goal is simple: give every customer a trusted digital companion that anticipates needs, uncovers hidden savings, and keeps their physical assets performing at peak value.

Why brighthush?

At brighthush, we’re not just building a product; we’re creating a movement that modernizes an entire industry. Our founders are seasoned entrepreneurs from leading tech and consulting firms, and they have assembled a team of passionate, high‑performing professionals who treat every customer interaction as an opportunity to innovate. Backed by top‑tier investors and having secured over $240 million in funding, we are positioned as a market leader in insurtech.

Working with us means:

• Being part of a fast‑paced, high‑energy environment that rewards creativity and ownership.
• Shaping the customer experience as our product evolves—your ideas can become live features in days.
• Enjoying a competitive hourly wage ($19–$21) plus equity options that let you own a piece of the company’s success.
• Having flexible scheduling options: a 5‑day, 8‑hour week or a 4‑day, 10‑hour week.
• Working fully remote with all necessary equipment provided.
• Access to a career path in one of the world’s largest industries—insurance—while we support your professional growth and even pay for your P&C license if you’re not already licensed.
• Living in a culture that values people, collaboration, and continuous learning.

Role Overview

As a Customer Experience Specialist on our Customer Operations team, you will be the frontline advocate for our users. You’ll help them navigate our AI‑powered platform, resolve inquiries, and discover opportunities to enhance their coverage and savings. Your role will be dynamic, requiring deep product knowledge, problem‑solving acumen, and a genuine passion for customer service.

Key Responsibilities

• Customer Advocacy: Provide exceptional support to policyholders via phone, chat, and email, ensuring their experience is smooth, personalized, and proactive.
• Proactive Gap Identification: Anticipate customer needs by spotting coverage gaps, qualifying them for discounts, and notifying them of upcoming renewal spikes.
• Product Mastery: Become an expert on our AI platform and the diverse panel of insurance partners, enabling you to recommend the best fit for each customer.
• Issue Resolution: Diagnose and resolve complex inquiries, coordinating with underwriting, claims, and technical teams to deliver timely solutions.
• Service Request Processing: Handle vehicle, driver, lienholder, and policy document requests with precision and speed.
• Feedback Loop: Capture user insights and product pain points, collaborating with product and engineering to drive continuous improvement.
• Team Collaboration: Work closely with cross‑functional teams—Product, Engineering, Marketing—to align on customer priorities and feature rollouts.

Essential Qualifications

• Prior experience in customer service, sales, or hospitality (preferred but not mandatory).
• Friendly, positive demeanor with a strong team spirit.
• Excellent communication skills—both verbal and written.
• Strong problem‑solving abilities and a proactive mindset.
• High work ethic and a commitment to delivering outstanding results.
• Comfortable with remote work and self‑management.

Preferred Qualifications

• Experience in the insurance or financial services industry.
• Knowledge of auto insurance, home insurance, or related products.
• Familiarity with AI or data‑driven customer platforms.
• Previous exposure to a startup environment.

Skills & Competencies

• Customer‑centric mindset with a passion for service excellence.
• Strong analytical and troubleshooting skills.
• Ability to learn quickly and adapt to evolving product features.
• Effective time management and organizational skills.
• Collaboration and cross‑functional communication.
• Tech‑savvy: comfortable using CRM systems, knowledge bases, and collaboration tools.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. You’ll have access to a comprehensive onboarding program that covers insurance fundamentals, product knowledge, and advanced customer engagement techniques. Throughout your tenure, you’ll benefit from continuous training modules, micro‑learning sessions, and real‑world projects that keep your skill set sharp and relevant.

Mentorship from senior leaders who have built successful careers in tech and consulting is a cornerstone of our culture. You’ll receive regular one‑on‑one coaching, career mapping sessions, and the chance to shadow product managers and engineers to gain a holistic view of how customer feedback shapes our roadmap.

Clear career paths are defined at brighthush: from Customer Experience Specialist to Senior Specialist, Manager, Director, and beyond. Your performance, initiative, and impact on customer satisfaction metrics will be the primary drivers of advancement. Additionally, you’ll have the opportunity to contribute to product strategy, influence feature rollouts, and even lead cross‑functional initiatives that shape the future of our platform.

We also support your professional development through a dedicated budget for industry conferences, certifications, and courses. Whether you’re looking to deepen your knowledge of AI, data analytics, or insurance underwriting, brighthush will help you achieve your goals.

Work Environment & Company Culture

Our remote-first culture means you can work from anywhere in the United States or Canada, as long as you’re in one of our eligible states. We provide a fully equipped home office setup, including a high‑speed internet stipend, ergonomic chair, and a laptop with the latest software. Our team communicates through Slack, Zoom, and a shared knowledge base, ensuring that collaboration is seamless regardless of location.

At brighthush, we celebrate diversity, equity, and inclusion. Our hiring practices are designed to bring in talent from all backgrounds, and we foster an environment where every voice is heard. We host monthly “Innovation Fridays” where team members present new ideas, and we encourage cross‑departmental hackathons to solve real customer pain points.

Wellness is a priority. We offer mental health resources, virtual fitness classes, and a wellness stipend that can be used for gym memberships, meditation apps, or healthy groceries. Our flexible schedule allows you to balance personal commitments while maintaining high productivity.

Compensation & Benefits

We offer a competitive hourly wage of $19.00–$21.00, plus equity options that allow you to share in the company’s long‑term success. In addition, you’ll receive:

• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with employer matching.
• Paid vacation, sick leave, and paid parental leave.
• Flexible work schedule and fully remote setup with equipment provided.
• Professional development budget and access to industry conferences.
• Wellness programs, including mental health resources and gym stipends.

Eligibility & Location

brighthush is currently hiring full‑time salaried employees who reside in AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada. Full‑time hourly employees are eligible if they reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA. We appreciate your interest and will contact only those under consideration.

Equal Opportunity Employer

brighthush is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions, gender identity, gender expression, age, veteran status, disability, genetic information, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodations for individuals with disabilities throughout the application process. If you need assistance, please contact us at [email protected].

Join the brighthush Revolution

Are you ready to transform the way people protect their most valuable assets? Do you thrive in a fast‑moving, collaborative environment where your ideas can become real features in days? If so, we want you on our team. Apply today and become part of a company that’s not just building a product, but reshaping an entire industry.

To apply, click the link below or send your resume and cover letter to [email protected]. We look forward to hearing from you!