Senior Customer Experience Specialist – Remote Phoenix – Sales Support & Operations Excellence, CRM & Logistics Coordination for brighthush

About brighthush

brighthush is a pioneer in the customer experience arena, redefining how brands connect with their audiences. Our mission is simple yet powerful: to transform every customer interaction into a memorable, human‑centric moment that turns first‑time buyers into lifelong advocates. We do this by blending cutting‑edge technology, data‑driven insights, and a culture that prizes empathy, collaboration, and continuous learning.

Operating entirely in a fully remote environment, brighthush empowers its teams to work from anywhere while staying deeply connected to the vibrant Southwest community. Whether you’re a seasoned professional or a motivated newcomer, you’ll find a platform where your skills can flourish, your ideas can shape the future, and your career can grow alongside a forward‑thinking organization.

Why Join brighthush?

• Remote Work, Local Roots: Based in Phoenix, we provide a home‑office setup that keeps you connected to the vibrant Southwest community while enjoying the freedom of remote work.
• Growth‑First Mindset: Every employee starts with a contract‑to‑hire model that rewards performance, dedication, and longevity. After four months of proven success, you’ll transition into a permanent role with a clear path for advancement.
• Competitive Compensation & Perks: From comprehensive health plans to generous vacation time, we ensure you’re rewarded for your hard work and well‑being.
• Learning & Development: Tuition reimbursement, quarterly bonuses, and a culture that celebrates continuous improvement help you stay ahead in a fast‑evolving industry.
• Community & Culture: Potlucks, birthday committees, and holiday celebrations keep our remote team connected and engaged.

Key Responsibilities

As a Customer Experience Specialist at brighthush, you’ll be the linchpin that keeps our sales pipeline humming and our customers delighted. Your day‑to‑day tasks will include:

• Responding to inbound customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
• Coordinating installation, delivery, and service schedules for new and existing customers.
• Managing data entry tasks, ensuring accurate and up‑to‑date customer records in our CRM.
• Collaborating with the sales and logistics teams to resolve order issues, track shipments, and provide status updates.
• Escalating complex problems to the appropriate departments while maintaining clear communication with the customer.
• Maintaining a high level of professionalism and empathy in every interaction, embodying brighthush’s brand values.
• Participating in regular training sessions and knowledge‑sharing meetings to stay current on product updates and best practices.
• Contributing to process improvement initiatives that enhance efficiency and customer experience.

Essential Qualifications

• High School Diploma or GED; some college coursework beyond high school is preferred.
• 1–3 years of experience in a fast‑paced customer service or office environment.
• Advanced keyboarding skills (minimum 60 WPM) and proficiency with brighthush‑based programs.
• Strong command of brighthush (Word, Excel, Outlook, Teams).
• Excellent written and verbal communication skills.
• Demonstrated ability to prioritize tasks, manage multiple priorities, and meet deadlines.
• Team‑player mindset with a collaborative approach to problem solving.
• Valid background and drug test clearance.
• Must reside in the Phoenix area and have a dedicated home office setup.

Preferred Qualifications

• Experience with CRM platforms (e.g., brighthush, brighthush).
• Knowledge of logistics or supply‑chain operations.
• Previous remote work experience with a proven track record of self‑management.
• Fluency in additional languages (Spanish, French, etc.) is a plus.
• Experience in a B2B or SaaS environment.

Skills & Competencies

• Customer‑centric mindset: Passion for solving problems and delivering memorable experiences.
• Analytical thinking: Ability to interpret data, identify trends, and propose actionable solutions.
• Adaptability: Thrive in a dynamic environment with evolving priorities.
• Attention to detail: Accuracy in data entry and documentation.
• Time management: Efficiently juggle multiple tasks while maintaining quality.
• Communication: Clear, concise, and professional communication across all channels.
• Collaboration: Work seamlessly with cross‑functional teams to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to evolve with your ambitions. Starting as a Customer Experience Specialist, you’ll have the chance to:

• Advance to a Team Lead or Supervisor role, managing a group of customer service agents.
• Transition into Operations or Sales Support, leveraging your deep understanding of the customer journey.
• Explore product management or project coordination roles, applying your frontline insights to shape future offerings.
• Earn certifications in CRM, data analytics, or supply‑chain management through our tuition reimbursement program.
• Participate in leadership development workshops and mentorship programs that prepare you for executive roles.

Work Environment & Company Culture

brighthush is built on the belief that a supportive, inclusive, and engaging environment fuels innovation. Our remote culture is anchored by:

• Weekly virtual coffee chats and team huddles to keep everyone connected.
• Monthly “Innovation Fridays” where employees pitch new ideas and receive feedback.
• A transparent performance review process that focuses on growth and development.
• Regular virtual social events—game nights, trivia, and themed potlucks—to foster camaraderie.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.

Compensation, Perks, and Benefits

While specific salary ranges are tailored to experience and market conditions, brighthush offers a comprehensive benefits package designed to support your health, well‑being, and financial security:

• Competitive base salary with performance‑based bonuses.
• Multiple medical, dental, and vision plans to choose from.
• 401(k) retirement plan with a 4% company match.
• Annual merit increases aligned with cost‑of‑living adjustments.
• Tuition reimbursement for courses related to your role and career path.
• Quarterly performance bonuses for outstanding contributions.
• 80 hours of vacation annually, plus 40 hours of sick leave and 2 floating personal days.
• Paid holidays: Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, and New Year’s.
• Company‑sponsored potlucks, birthday celebrations, and holiday parties.
• Access to a robust employee wellness program, including mental health resources and fitness stipends.

How to Apply

Ready to elevate your customer service career with brighthush? Click the link below to submit your application and join a team that values your expertise, nurtures your growth, and celebrates your successes.

Apply to brighthush Today

Closing Statement

At brighthush, we don’t just provide a job—we offer a journey. If you’re passionate about delivering exceptional customer experiences, thrive in a collaborative remote environment, and are eager to grow both personally and professionally, we want to hear from you. Join us, and let’s build a brighter future together.