Senior Customer Success Architect – Regulated Industries & Digital Transformation Lead at brighthush

About brighthush

brighthush is the world’s leading AI‑powered developer platform, empowering millions of developers, Fortune 100 companies, and public sector organizations to build, scale, and secure software at unprecedented speed. With a vibrant open‑source community and a relentless focus on innovation, brighthush is redefining how businesses transform digitally. We are a remote‑first, growth‑oriented company that values diversity, curiosity, and a customer‑obsessed mindset. If you thrive in a fast‑moving environment where your ideas shape the future of software development, brighthush is the place for you.

Why This Role Matters

As the Senior Customer Success Architect for our Regulated Industries practice, you will be the bridge between complex customer challenges and brighthush’s cutting‑edge solutions. You’ll help banks, insurers, manufacturers, healthcare providers, and public sector agencies navigate digital transformation, ensuring they achieve measurable business outcomes while maintaining compliance and security. Your expertise will influence product strategy, drive adoption, and cement brighthush as the partner of choice for regulated enterprises.

Key Responsibilities

• Strategic Insight & Opportunity Identification – Conduct deep industry research and customer interviews to surface growth opportunities, align brighthush solutions with digital transformation roadmaps, and articulate a compelling value proposition.
• Trusted Advisor & Technical Champion – Serve as the go‑to technical consultant for both internal teams and customer stakeholders, guiding architecture decisions, integration strategies, and best practices for DevOps and DevSecOps.
• Implementation Enablement – Lead cross‑functional efforts to remove implementation blockers, develop readiness resources, and orchestrate product demonstrations that showcase how brighthush technologies fit into existing workflows.
• Sales & Post‑Sales Collaboration – Partner with sales, product, and engineering teams to identify customer pain points, design proofs of concept, and shepherd solution selection through to successful post‑sales delivery.
• Content & Thought Leadership – Co‑create whitepapers, case studies, and workshop materials that highlight brighthush’s capabilities, and act as a liaison to amplify customer success stories across the ecosystem.
• Data‑Driven Customer Success – Leverage advanced analytics to uncover usage patterns, identify gaps, and recommend actionable strategies that improve satisfaction, retention, and product adoption.
• Risk Management & Mitigation – Proactively identify potential risks in engagements, develop mitigation plans, and ensure projects stay on track for successful delivery and long‑term customer loyalty.
• Community & Partner Engagement – Build and nurture relationships with external partners, industry influencers, and key stakeholders within customer organizations to foster a collaborative ecosystem.
• Continuous Improvement – Drive initiatives that refine customer success processes, develop best‑practice playbooks, and facilitate workshops or enablement sessions that empower customers to maximize value.

Essential Qualifications

• 8+ years of experience in technical consulting, consultative selling, or a related technical/sales/industry role.
• Strong academic background: Bachelor’s in Computer Science, Information Technology, Engineering, or related field with 6+ years of experience; or Master’s with 4+ years; or Doctorate with 2+ years; or equivalent professional experience.
• Demonstrated ability to travel up to 25% to meet client needs.
• Proficiency in brighthush’s platform and a deep understanding of DevOps, DevSecOps, and application security practices (SAST, DAST, SCA).
• Experience working with regulated industries such as financial services, manufacturing, healthcare, life sciences, or public sector.

Preferred Qualifications

• 10+ years of experience in technical consulting or consultative selling.
• 3+ years of leading digital transformation initiatives that deliver measurable business outcomes.
• 3+ years of orchestrating technical, support, and partner teams across complex engagements.
• Deep familiarity with software modernization, cloud migration, and compliance frameworks (e.g., SOC 2, ISO 27001, HIPAA).
• Track record of influencing product strategy and driving adoption at scale.

Skills & Competencies

• Technical Acumen – Expertise in software development pipelines, CI/CD, containerization, and cloud platforms.
• Consultative Selling – Ability to translate technical solutions into business value, craft persuasive narratives, and close complex deals.
• Customer‑Obsessed Mindset – Deep empathy for customer challenges, relentless pursuit of solutions, and a passion for delivering measurable impact.
• Strategic Thinking – Visionary approach to aligning technology with business strategy, anticipating future needs, and shaping long‑term roadmaps.
• Communication & Influence – Exceptional written and verbal communication, stakeholder management, and the ability to influence at all levels.
• Collaboration & Leadership – Proven track record of leading cross‑functional teams, coaching peers, and fostering a culture of continuous improvement.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by the impact you create. As a Senior Customer Success Architect, you will:

• Lead high‑visibility projects that shape the future of regulated industry solutions.
• Mentor junior architects and customer success managers, building a high‑performance team.
• Participate in product strategy sessions, influencing the roadmap for brighthush’s platform.
• Access a robust learning ecosystem, including certifications, workshops, and a generous budget for conferences and industry events.
• Advance into leadership roles such as Director of Customer Success, Head of Regulated Industries, or VP of Customer Experience.

Work Environment & Culture

brighthush thrives on a culture of innovation, collaboration, and inclusion. We champion:

• Remote‑First Flexibility – Work from anywhere in the United States, with flexible hours that respect work‑life balance.
• Growth Mindset – Continuous learning, experimentation, and a “ship to learn” philosophy that encourages rapid iteration.
• Customer‑Obsessed Leadership – Leaders who model, coach, and care for their teams, ensuring every decision is anchored in customer success.
• Diversity & Inclusion – A vibrant community where diverse perspectives drive better outcomes and foster belonging.
• Impact‑Driven Projects – Work that directly influences how regulated enterprises secure, innovate, and transform.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $94,000 – $249,280 per year, commensurate with experience and location.
• Performance‑based incentives and annual bonuses aligned with individual and company goals.
• Equity participation – stock options that reward long‑term commitment and impact.
• Comprehensive health, dental, and vision coverage, plus a generous 401(k) match.
• Unlimited paid time off, flexible work arrangements, and a robust wellness program.
• Professional development stipend, conference travel, and access to industry‑leading training.
• Employee assistance programs, mental health resources, and a supportive community network.

How to Apply

Ready to shape the future of regulated industry digital transformation? Submit your application through our careers portal and join a team that values innovation, customer success, and personal growth. We look forward to exploring how your expertise can elevate brighthush’s impact worldwide.