Senior Customer Experience Systems Architect – Remote – Expert in Customer Journey Optimization, Lifecycle Management, Data Integrity, and CX Strategy at brighthush

About brighthush

brighthush is a trailblazer in the talent‑acquisition landscape, redefining how candidates and employers connect through a data‑driven, human‑centric platform. Our mission is to deliver the most intuitive, personalized hiring experience on the planet, turning every interaction into a seamless, engaging journey. Powered by cutting‑edge technology, AI‑enhanced analytics, and a relentless focus on outcomes, we empower thousands of users to discover, engage, and thrive in their career paths.

Our culture thrives on curiosity, collaboration, and a shared commitment to excellence. We celebrate bold ideas, champion continuous learning, and reward results that matter. Whether you’re a seasoned veteran or an emerging talent, brighthush offers a vibrant, inclusive environment where your voice is heard and your impact is measurable.

Why This Role Matters

The Customer Experience (CX) function is the heartbeat of any successful platform. As the Senior CX Systems Architect, you will be the catalyst that transforms raw data into actionable insights, streamlines processes across teams, and elevates every touchpoint in the customer lifecycle. Your work will directly influence how thousands of users discover, engage, and succeed on brighthush, shaping the future of talent acquisition.

Key Responsibilities

• Design & Optimize CX Systems: Architect end‑to‑end customer journey workflows that balance automation with human empathy. Map critical touchpoints from onboarding to renewal, ensuring each step delivers measurable value.
• Data Governance & Accuracy: Lead initiatives to cleanse, enrich, and standardize customer data across CRM, marketing automation, and analytics platforms. Implement validation rules, data quality dashboards, and audit processes.
• Lifecycle Management: Build and refine lifecycle models that segment users by intent, behavior, and value. Create predictive scoring models to prioritize outreach and retention efforts.
• Cross‑Functional Collaboration: Partner with Product, Engineering, Marketing, Sales, and Customer Success to align system enhancements with business objectives. Facilitate workshops, gather requirements, and translate them into technical specifications.
• Process Automation: Identify repetitive, manual tasks and design automated workflows using tools such as our proprietary automation platform, custom scripts, or third‑party integrations. Reduce cycle times and free up teams for high‑impact activities.
• Performance Measurement: Define KPIs, build dashboards, and conduct regular reviews to assess the health of the CX ecosystem. Translate insights into actionable recommendations for continuous improvement.
• Stakeholder Communication: Prepare executive‑level presentations, status reports, and documentation that articulate system performance, risks, and opportunities.
• Mentorship & Knowledge Sharing: Coach junior analysts and engineers on best practices in data modeling, workflow design, and CX strategy.

Essential Qualifications

• Minimum 5 years of experience in customer success operations, CX strategy, or related roles.
• Proven track record of designing and implementing scalable customer journey solutions.
• Strong analytical mindset with proficiency in SQL, data visualization tools, and data modeling.
• Hands‑on experience with CRM platforms and marketing automation tools.
• Deep understanding of lifecycle marketing, churn reduction, and upsell/cross‑sell strategies.
• Excellent communication skills—capable of translating technical concepts to non‑technical stakeholders.
• Self‑starter who thrives in a fast‑paced, remote environment and can manage multiple priorities simultaneously.

Preferred Qualifications

• Experience in the talent acquisition or SaaS industry.
• Knowledge of AI/ML techniques for customer segmentation and predictive analytics.
• Certifications in CRM Administration, Marketing Cloud, or similar platforms.
• Background in process improvement frameworks such as Lean, Six Sigma, or Kaizen.
• Familiarity with API integrations, data pipelines, and ETL tools.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing granular details.
• Technical Proficiency: Comfortable with scripting (Python, JavaScript), data warehouses, and workflow automation.
• Project Management: Skilled in Agile methodologies, sprint planning, and stakeholder coordination.
• Customer‑Centric Mindset: Passion for understanding user pain points and translating them into system improvements.
• Collaboration: Proven ability to work cross‑functionally and influence without direct authority.
• Adaptability: Quick to learn new tools, processes, and market dynamics.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry itself. As a Senior CX Systems Architect, you will:

• Lead high‑visibility projects that shape the future of our platform.
• Mentor a growing team of analysts and engineers, fostering a culture of continuous improvement.
• Participate in strategic planning sessions with senior leadership, influencing product roadmap and company strategy.
• Access a curated learning library, industry conferences, and internal knowledge‑sharing sessions.
• Explore opportunities to transition into broader roles such as CX Director, Head of Customer Success, or Product Management.

Work Environment & Culture at brighthush

We believe that great work starts with a great environment. Our remote‑first culture offers:

• Flexible work hours that respect your personal rhythm.
• Fully equipped home office stipend and ergonomic support.
• Regular virtual team‑building events, hackathons, and wellness programs.
• A transparent, merit‑based promotion system that rewards impact.
• Inclusive hiring practices that celebrate diversity in all its forms.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to individual and company goals.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• 401(k) matching program to help you plan for the future.
• Unlimited paid time off and a generous parental leave policy.
• Continuous learning stipend and access to industry‑leading courses.
• Annual company retreats and off‑site strategy sessions.

How to Apply

Ready to shape the future of talent acquisition? Click the link below to submit your application and join the brighthush team.

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Join brighthush Today

At brighthush, we’re not just building a platform; we’re crafting a movement that empowers people to find meaningful work. If you’re a visionary CX professional who thrives on data, design, and collaboration, we want to hear from you. Bring your expertise, your curiosity, and your passion for customer success, and let’s create the next generation of hiring excellence together.