Senior Customer Growth Specialist – Expert in Outbound Conversion, Retention, and Lifecycle Management for Family‑Focused SaaS Solutions at brighthush

About brighthush

brighthush is more than a technology company; it’s a movement dedicated to reshaping how families live, learn, and thrive together. With a legacy spanning over twenty years, we’ve built a suite of intuitive, family‑centric tools that streamline daily routines, nurture open communication, and empower parents, caregivers, and educators to focus on what truly matters: the moments that shape a child’s future.

Our journey began with a simple observation: families need technology that feels like a natural extension of their lives, not an additional chore. Today, brighthush’s products are trusted by millions of households worldwide, and our community continues to grow as we innovate with purpose, performance, and a people‑first mindset. We blend the stability of a seasoned organization with the agility of a high‑growth startup, creating an environment where curiosity, accountability, and collaboration are not just buzzwords—they’re the foundation of everything we do.

Position Overview

This is a 6‑month contract‑to‑hire opportunity for a Customer Growth Specialist who will become the frontline advocate for families using our SaaS platform. You will guide them through activation, subscription conversion, renewal recovery, and ongoing engagement, directly influencing customer revenue, retention, and lifetime value. Your role is pivotal—every interaction you craft shapes the experience of parents and caregivers, ensuring they feel supported, understood, and empowered.

Key Responsibilities

• Drive Revenue Growth: Execute outbound calls, emails, and engagement campaigns focused on activation, subscription conversion, renewal recovery, and retention.
• Customer Onboarding & Activation: Assist families in completing account setup, understanding the value of brighthush, and navigating the subscription process with confidence.
• Renewal & Recovery: Reach out to existing and recently lapsed customers to support renewals, recover missed payments, and encourage continued platform usage.
• Outbound Volume & Consistency: Maintain a high volume of outbound activity across calls, emails, and other outreach channels, ensuring consistent engagement throughout the customer journey.
• Performance Excellence: Meet or exceed metrics related to outbound activity, contact rates, conversion rates, renewal recovery, call quality, and overall customer experience.
• Accurate Documentation: Record customer interactions, outcomes, objections, and account updates in internal systems with precision.
• Insight Sharing: Communicate customer insights, objections, and patterns to the broader team to refine messaging, targeting, processes, and product experience.
• Experimentation & Innovation: Collaborate on testing new scripts, email sequences, call strategies, audience segments, offers, and outreach workflows to continuously improve conversion.
• Cross‑Functional Collaboration: Work closely with Customer Support, Sales, Marketing, Product, and Operations to enhance customer outcomes and streamline the conversion funnel.

Essential Qualifications

• Minimum 1 year of experience in outbound sales, customer retention, inside sales, customer success, or call center environments.
• Proven track record of meeting or exceeding activity and conversion goals.
• Strong verbal communication and active listening skills.
• Experience managing customer conversations by phone in a professional setting.
• Proficiency in navigating multiple systems and accurately documenting customer interactions.
• Ability to work independently while aligning with team objectives.

Preferred Qualifications

• Experience in SaaS, subscription services, or customer engagement roles.
• Background in handling sensitive or emotionally nuanced customer situations.
• Familiarity with CRM platforms and outbound automation tools.
• Data‑driven mindset with a passion for testing and optimizing outreach strategies.

Key Skills & Competencies

• Outbound Sales & Lead Generation
• Customer Success & Retention
• Active Listening & Empathy
• Goal‑Oriented & Results‑Driven
• Problem Solving & Adaptability
• Time Management & Organization
• Collaboration & Cross‑Functional Communication
• Data Analysis & Insight Generation

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Growth Specialist, you will:

• Gain exposure to the full customer lifecycle, from acquisition to renewal.
• Develop expertise in SaaS revenue models, customer segmentation, and conversion optimization.
• Participate in cross‑functional projects that influence product development and marketing strategy.
• Access ongoing training programs, including sales methodology workshops, product deep dives, and leadership development.
• Earn performance‑based incentives and the potential for a permanent full‑time role upon successful completion of the contract period.

Work Environment & Culture

brighthush offers a flexible, remote‑first work environment that supports work‑life balance. Our culture is built on:

• People‑First Philosophy: We prioritize the well‑being of our team members, offering mental health resources, flexible schedules, and a supportive community.
• Accountability & Transparency: Clear goals, regular feedback, and open communication channels keep everyone aligned.
• Curiosity & Continuous Learning: We encourage experimentation, data‑driven decision making, and a growth mindset.
• Diversity & Inclusion: A diverse workforce fuels innovation and reflects the families we serve.

Compensation, Perks & Benefits

Competitive hourly rate of $17.00 – $22.00, commensurate with experience and qualifications. In addition to base pay, you’ll enjoy:

• Performance‑based bonuses tied to outbound activity and conversion metrics.
• Comprehensive health, dental, and vision insurance (for full‑time hires).
• Paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for courses, certifications, and conferences.
• Flexible work hours and a fully remote setup.
• Access to the brighthush family of products for personal use.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven organization that is redefining family technology. You’ll:

• Make a real, measurable impact on families’ daily lives.
• Work alongside passionate, high‑performing professionals who value collaboration and innovation.
• Benefit from a culture that rewards curiosity, accountability, and continuous improvement.
• Advance your career in a fast‑growing SaaS environment with clear pathways to leadership.

Ready to Make a Difference?

If you’re a confident, empathetic communicator who thrives on measurable goals and enjoys driving outbound growth, we want to hear from you. Apply today to join brighthush and help families around the world experience smoother, more connected lives.