Senior Customer Implementation Manager – Remote, USA – brighthush – Driving Seamless Onboarding for Global Travel Programs

About brighthush

brighthush is a global leader in travel management, delivering end‑to‑end solutions for medium and large enterprises across more than 90 countries. With a heritage that blends local expertise and worldwide experience, brighthush has earned recognition as one of the world’s top travel management companies for eight consecutive years. Our mission is simple: empower businesses to travel smarter, safer, and more sustainably while delivering an unparalleled customer experience.

Why brighthush?

At brighthush, we believe that travel is more than a logistics challenge—it’s an opportunity to create lasting value for our clients and their employees. Our culture is built on collaboration, innovation, and a relentless focus on results. We invest heavily in technology, training, and employee wellbeing, ensuring that every team member can thrive in a fast‑moving, global environment.

Key Highlights

• Global footprint with regional hubs in London, Singapore, New York, and Brisbane.
• Industry‑leading technology platform that integrates booking, expense, and analytics.
• Commitment to sustainability: carbon‑neutral travel options and a robust ESG strategy.
• Employee‑first approach: inclusive culture, continuous learning, and career acceleration.

About the Opportunity

We are seeking a dynamic Senior Customer Implementation Manager to join our remote team in the United States. In this role, you will be the linchpin between our clients and internal stakeholders, ensuring that every new customer is onboarded smoothly, efficiently, and with a focus on long‑term partnership. You will manage multiple implementation projects, drive cross‑functional collaboration, and champion the customer experience from start to finish.

What You’ll Do

• Lead the end‑to‑end implementation of national and multinational travel programs, following brighthush’s proven onboarding framework.
• Deliver a consistently high‑quality customer experience throughout each project lifecycle, ensuring that clients feel supported and informed.
• Coordinate and lead implementation calls with internal teams (sales, product, tech, finance) and external stakeholders (client executives, travel managers, IT teams).
• Monitor project timelines, track milestones, and proactively address any deviations to keep projects on schedule.
• Identify, communicate, and mitigate project risks using established risk‑management methodologies.
• Maintain accurate implementation documentation, Statements of Work (SOWs), and project records in our centralized system.
• Gather and validate all necessary information for successful project delivery, ensuring data integrity and compliance.
• Support regional multinational client implementations and ongoing adoption of our online tools and platforms.
• Provide regular status updates and dashboards to stakeholders, ensuring transparency and alignment.
• Ensure compliance with brighthush’s implementation standards, processes, and best practices.
• Collaborate effectively with colleagues, leadership, and project stakeholders to achieve implementation objectives.
• Support User Acceptance Testing (UAT) activities, ensuring that all deliverables meet quality and functional requirements.
• Contribute to continuous improvement initiatives by reviewing project outcomes and incorporating customer feedback.
• Champion a safe, inclusive, and accessible work environment where all brighthush employees feel welcomed, respected, and empowered.
• Perform other duties as assigned, demonstrating flexibility and adaptability in a dynamic business environment.

Essential Qualifications

• Minimum 2 years of experience in a travel implementation role or a related field.
• Comprehensive understanding of implementation processes, from discovery to go‑live.
• Proven track record of successfully managing multiple projects simultaneously.
• Strong project coordination and time‑management skills, with a data‑driven approach to problem solving.
• Exceptional verbal and written communication skills, capable of translating complex concepts for diverse audiences.
• Business acumen and the ability to influence stakeholders at all organizational levels.
• Experience working with online booking tools and travel technology platforms is highly preferred.
• Flexible, adaptable mindset in a fast‑changing, global environment.
• Willingness to travel occasionally, if required, to support client engagements.
• Reliable high‑speed internet connectivity to support video conferencing, secure data access, and real‑time collaboration.

Preferred Qualifications

• Experience in a global travel management company or a multinational enterprise.
• Knowledge of travel compliance, expense management, and corporate travel policies.
• Certifications in project management (PMP, Prince2, or equivalent) are a plus.
• Proficiency in CRM and project management tools such as Salesforce, Asana, or Jira.
• Demonstrated ability to drive process improvements and implement best practices.

Skills & Competencies

• Project Management: Planning, execution, monitoring, and closure.
• Stakeholder Management: Building trust and aligning expectations.
• Customer‑Centric Mindset: Anticipating needs and exceeding expectations.
• Analytical Thinking: Turning data into actionable insights.
• Communication: Clear, concise, and persuasive across all levels.
• Collaboration: Working seamlessly with cross‑functional teams.
• Adaptability: Thriving in a fast‑paced, evolving environment.
• Technical Proficiency: Comfortable with cloud‑based tools and data analytics.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be both challenging and rewarding. As a Senior Customer Implementation Manager, you will:

• Lead high‑impact projects that shape the future of corporate travel.
• Mentor junior team members and share best practices across the organization.
• Participate in global leadership development programs and cross‑regional assignments.
• Access to continuous learning resources, including industry certifications, workshops, and conferences.
• Opportunity to transition into senior leadership roles such as Program Manager, Director of Customer Success, or Head of Implementation.

Work Environment & Culture at brighthush

Our remote work model empowers you to balance professional excellence with personal flexibility. You’ll be part of a vibrant, inclusive community that values diversity, equity, and inclusion. We celebrate achievements through regular recognition events, and we encourage every employee to bring their authentic self to work.

Compensation & Benefits

We offer a competitive total rewards package that reflects your experience, performance, and the value you bring to brighthush.

• Base Salary: $88,000 – $90,000 annually, commensurate with experience.
• Paid Time Off: Generous vacation, sick, personal, and diversity days, with accruals increasing over time.
• Health & Wellness: Comprehensive medical, dental, vision, and mental health coverage, including gender‑affirming and fertility care.
• Retirement: 401(k) plan with company match.
• Professional Development: Tuition reimbursement, certification support, and access to industry conferences.
• Employee Stock Purchase Plan: Opportunity to invest in brighthush with partial company match.
• Travel Perks: Discounts on corporate and personal travel.
• Flexible Working: Fully remote with optional co‑working spaces in key cities.
• Wellness Programs: Employee Assistance Program, wellness stipend, and on‑site fitness resources.
• Community & Giving: Paid volunteer day, corporate social responsibility initiatives, and environmental stewardship programs.

How to Apply

If you are ready to lead transformative customer implementations and join a forward‑thinking, global team, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the ideal fit for brighthush.

Have questions? Reach out to our recruitment team at [email protected]. We’re excited to learn how you can contribute to our mission of redefining corporate travel.

brighthush – Where Your Career Takes Flight

At brighthush, we’re more than a travel management company; we’re a community of innovators, problem‑solvers, and passionate professionals. Join us and help shape the future of travel while advancing your own career in a supportive, inclusive, and globally connected environment.