Senior Customer Insights Analyst – Championing Data‑Driven Customer Success, Operational Excellence, and Healthcare Innovation at brighthush

About brighthush

At brighthush, we are on a mission to transform the way healthcare data is captured, stored, and leveraged. Our cloud‑native platform stitches together fragmented, siloed information from providers, payers, life‑science companies, and researchers into a single, secure, and actionable resource. By delivering the right data at the right time, we accelerate AI‑driven healthcare solutions and improve outcomes for millions of patients worldwide. Our core promise is simple yet powerful: make health data secure, accessible, and actionable. If you are passionate about data, healthcare, and making a tangible difference in people’s lives, brighthush is the place where your analytical expertise can truly shine.

Why Healthcare Data Matters

Healthcare data is the lifeblood of modern medicine. Yet, it remains one of the most fragmented and under‑utilized assets in the industry. At brighthush, we believe that unlocking the full potential of health data can transform patient care, streamline operations, and drive innovation. By turning raw data into clear, actionable insights, we empower our partners to make smarter decisions, reduce costs, and ultimately save lives.

Role Overview

As a Senior Customer Insights Analyst at brighthush, you will be the analytical catalyst behind our Payer Retrieval business. You will transform raw customer and operational data into clear, actionable insights that drive customer success, operational efficiency, and strategic growth. By partnering closely with Customer Success, Operations, and cross‑functional stakeholders, you will build dashboards, conduct ad‑hoc analyses, and translate findings into tangible recommendations that enhance the customer experience and elevate business performance.

Key Responsibilities

• Data Acquisition & Cleansing: Collect, clean, and harmonize customer and operational data from multiple sources, ensuring data integrity and readiness for analysis.
• Dashboard & Reporting: Design, develop, and maintain Sigma dashboards, recurring reports, and performance summaries that provide real‑time visibility into key metrics.
• SQL & Data Manipulation: Write complex SQL queries to retrieve, join, and transform data from cloud data warehouses such as Snowflake, supporting both routine reporting and ad‑hoc investigations.
• Performance Monitoring: Track and analyze KPIs, translating insights into actionable recommendations for Customer Success, Operations, and leadership.
• Ad‑hoc Analysis: Respond to business questions on customer performance, medical record retrieval, operational outcomes, and emerging trends.
• Storytelling & Presentation: Create compelling visual stories and executive‑level presentations that communicate complex findings in an accessible manner.
• Stakeholder Collaboration: Partner with cross‑functional teams to understand business needs, define reporting requirements, and recommend analytical solutions.
• Process Improvement: Identify inefficiencies, performance gaps, and improvement opportunities through quantitative analysis.
• Impact Assessment: Evaluate the effectiveness of business initiatives by measuring outcomes and assessing their impact on customer and operational metrics.

Essential Qualifications

• Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field.
• 5+ years of experience in data analysis, preferably within a SaaS or healthcare technology environment.
• Proficiency in SQL (Snowflake, BigQuery, or similar) and data manipulation.
• Hands‑on experience building dashboards in Sigma, Tableau, Power BI, or equivalent.
• Strong analytical mindset with the ability to translate complex data into actionable business insights.
• Excellent communication skills, both written and verbal, with a proven track record of presenting to senior leadership.
• Experience with data cleaning, transformation, and quality assurance processes.
• Familiarity with healthcare data standards (HL7, FHIR, ICD‑10) is a plus.

Preferred Qualifications

• Master’s degree or advanced certifications in Data Analytics, Business Intelligence, or Healthcare Informatics.
• Experience working with cloud data warehouses such as Snowflake, Redshift, or BigQuery.
• Knowledge of statistical modeling or machine learning techniques.
• Experience in a customer‑facing analytics role, driving product or service improvements.
• Background in healthcare operations, payer analytics, or medical records management.

Skills & Competencies

• Data‑driven decision making: ability to use data to influence strategy and operational improvements.
• Technical proficiency: SQL, Python/R (optional), data visualization tools, and cloud platforms.
• Business acumen: understanding of revenue cycles, customer lifecycle, and operational workflows.
• Project management: ability to juggle multiple priorities and deliver high‑quality insights on time.
• Collaboration: strong interpersonal skills to work effectively with cross‑functional teams.
• Curiosity & continuous learning: staying up‑to‑date with industry trends, new analytics techniques, and emerging technologies.

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a partnership between you and the organization. As a Senior Customer Insights Analyst, you will:

• Lead complex analytics projects that shape the direction of our Payer Retrieval product.
• Mentor junior analysts and contribute to building a high‑performing analytics team.
• Collaborate with product, engineering, and data science leaders to influence product roadmap.
• Attend industry conferences, webinars, and training sessions to deepen your expertise.
• Explore opportunities to transition into product management, data science, or executive analytics roles.

Work Environment & Company Culture

brighthush is built on a foundation of transparency, innovation, and a relentless focus on impact. Our culture is defined by:

• Remote‑First Flexibility: Work from anywhere with a fully supported home office setup.
• Collaborative Spirit: Cross‑functional teams that value diverse perspectives and open communication.
• Continuous Feedback: Regular one‑on‑ones, performance reviews, and skill‑development plans.
• Health & Wellness: Comprehensive health benefits, mental health resources, and wellness stipends.
• Community Impact: Participation in health‑tech hackathons, data‑for‑good initiatives, and patient advocacy programs.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior analytics roles.
• Performance‑based bonuses tied to individual and company milestones.
• Equity or stock‑option plans to share in the company’s growth.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) matching and retirement planning resources.
• Generous paid time off, parental leave, and flexible scheduling.
• Professional development budget for courses, certifications, and conferences.

Why Join brighthush?

At brighthush, you will be part of a mission‑driven team that is reshaping the future of healthcare. Your analytical insights will directly influence the success of our customers, the efficiency of our operations, and the advancement of life‑saving technologies. If you thrive in a fast‑paced, data‑centric environment and want to see the real‑world impact of your work, brighthush is the place to grow, innovate, and make a difference.

Ready to take the next step in your analytics career? Apply now and help us turn data into health.