Senior Customer Learning Solutions Specialist – Americas – Driving Adoption & Innovation at brighthush

About brighthush and the Life‑Science Innovation Landscape

At brighthush, we are on the frontlines of transforming human health. Our portfolio of cutting‑edge solutions empowers scientists, clinicians, and biopharmaceutical teams to accelerate research, develop life‑saving therapies, and bring breakthrough medicines to market faster than ever before. We believe that the best science is built on collaboration, continuous learning, and a relentless commitment to impact. That’s why we’re looking for a passionate Customer Learning Solutions Specialist to join our Americas team and help our customers unlock the full potential of our products through engaging, effective learning experiences.

Why Join brighthush?

• Mission‑Driven Work – Every training session you design and deliver directly supports life‑saving research and patient care.
• Global Reach, Local Impact – Work with customers across the Americas, Australia, New Zealand, and India, tailoring solutions to diverse markets.
• Innovative Culture – Leverage the brighthush Business System, a proven framework for continuous improvement that turns ideas into tangible results.
• Career Growth – Fast‑track your professional development through mentorship, cross‑functional projects, and access to world‑class learning resources.
• Flexible Work Environment – Enjoy a fully remote role with the support of a collaborative, inclusive team that values work‑life balance.

Key Responsibilities

As the regional expert on brighthush’s customer education portfolio, you will:

• Design and Deliver Learning Programs – Create engaging, curriculum‑aligned training modules, workshops, and virtual sessions that meet the unique needs of each customer segment.
• Drive Adoption and Operator Readiness – Partner with Commercial and Product teams to embed learning solutions into the customer lifecycle, ensuring smooth onboarding and sustained product usage.
• Engage Customers Proactively – Conduct needs assessments, recommend tailored learning pathways, and facilitate live demonstrations that showcase product capabilities.
• Collect and Analyze Customer Insights – Gather feedback through surveys, interviews, and usage analytics to identify adoption barriers and emerging learning gaps.
• Collaborate Cross‑Functionally – Work closely with Commercial, Product Management, Operations, Customer Success, and Technical teams to align learning initiatives with business objectives.
• Support Strategic Learning Opportunities – Serve as the learning subject‑matter expert in high‑impact customer engagements, including product launches, regulatory updates, and technical enablement workshops.
• Continuous Improvement of the Learning Portfolio – Translate customer insights into actionable enhancements, ensuring our learning solutions evolve with market demands.

Essential Qualifications

• Minimum 3 years of experience in customer education, technical training, or customer success within the life‑sciences, biotechnology, or regulated manufacturing sectors.
• Proven track record of designing and delivering training programs that drive product adoption and customer satisfaction.
• Strong understanding of adult learning principles and instructional design methodologies.
• Experience supporting the implementation of complex technical solutions in a customer‑facing capacity.
• Excellent communication skills, both written and verbal, with the ability to translate technical concepts into clear, actionable learning content.
• Proficiency with learning management systems (LMS) and digital learning platforms.
• Willingness and ability to travel globally up to 50% of the time.

Preferred (Nice to Have) Experience

• Hands‑on experience with virtual training, simulation, augmented reality (AR), or mixed reality (MR) learning tools.
• Background in supporting product launches or commercial enablement initiatives.
• Knowledge of regulatory requirements and compliance standards relevant to the life‑sciences industry.
• Experience with data analytics tools to measure learning effectiveness and ROI.

Skills & Competencies for Success

• Strategic Thinking – Ability to align learning initiatives with broader business goals and customer success metrics.
• Project Management – Manage multiple learning projects simultaneously, ensuring on‑time delivery and high quality.
• Customer‑Centric Mindset – Deep empathy for customer challenges and a passion for creating solutions that add real value.
• Adaptability – Thrive in a fast‑moving environment, quickly pivoting to address emerging needs.
• Collaboration – Build strong relationships across functional teams and cultures.
• Analytical Acumen – Use data to inform decisions, track learning outcomes, and demonstrate impact.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will have access to:

• Mentorship from senior leaders in Learning & Development and Commercial teams.
• Cross‑functional projects that expose you to product strategy, sales enablement, and customer success.
• Training in emerging learning technologies, such as AR/VR and AI‑driven personalization.
• Opportunities to lead regional learning initiatives and shape the global learning roadmap.
• Internal mobility options across Learning, Commercial, and Product Management functions.

Work Environment & Culture at brighthush

We foster a culture of belonging, curiosity, and continuous improvement. Our remote‑first approach means you can work from anywhere while staying connected through:

• Weekly virtual team huddles and cross‑functional syncs.
• Digital collaboration tools that keep knowledge shared and accessible.
• Regular virtual coffee breaks and informal networking events.
• Inclusive policies that celebrate diverse perspectives and support work‑life balance.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $100,000 – $125,000 (commensurate with experience).
• Performance‑based bonus or incentive pay.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible work arrangements.
• Professional development budget and access to industry conferences.
• Employee wellness programs and mental health resources.

How to Apply

Ready to make a real difference in the lives of scientists, clinicians, and patients worldwide? Join the brighthush team and accelerate the real‑life impact of tomorrow’s science and technology. Click the link below to submit your application and start your journey with us.

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Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.