Senior Customer Success Engineer – Enterprise Implementation & Technical Support Specialist (Cloud‑Native Platform, Data Integration, and Regulatory Compliance)

About brighthush

brighthush is redefining the future of engineering by building a unified, cloud‑native platform that seamlessly connects hardware, software, and data across the entire product lifecycle. From the first sketch on a CAD board to the final test in a wind tunnel, our technology empowers engineering teams to collaborate, iterate, and ship faster than ever before. With a portfolio that includes world‑class partners such as brighthush, brighthush, brighthush, brighthush, and brighthush, we are at the forefront of the next wave of industrial digital transformation. We are a fast‑growing, mission‑driven startup that thrives on curiosity, experimentation, and a relentless focus on customer success.

Why brighthush?

At brighthush, you’ll be part of a small, high‑impact team that shapes the future of engineering. We value autonomy, ownership, and the ability to see your work directly influence the success of our customers. Our culture is built on transparency, continuous learning, and a shared commitment to delivering world‑class solutions that solve real‑world problems. If you’re an engineer who loves to blend technical depth with customer empathy, brighthush offers the perfect playground to grow, innovate, and make a tangible difference.

Key Responsibilities

• End‑to‑End Customer Success Ownership – Manage the entire post‑sale journey, from onboarding and adoption to expansion and renewal. Build strong, lasting relationships with enterprise customers and become their trusted advisor.
• Hands‑On Implementation Leadership – Lead technical deployments, configuring connectors, establishing workflows, and troubleshooting integrations with PLM, MES, ERP, and other enterprise systems. Translate customer requirements into scalable, repeatable solutions.
• First‑Responder & Triage Champion – Serve as the first line of support for customer issues, diagnosing problems quickly, coordinating with engineering, and ensuring timely resolution.
• Embedded Engineering Collaboration – Work side‑by‑side with customer engineering teams to understand their processes, pain points, and success metrics. Design deployment strategies that fit seamlessly into their existing workflows.
• Voice of the Customer in Product Roadmap – Capture recurring field challenges, translate them into product requirements, and advocate for customer needs in our roadmap planning sessions.
• Team Building & Leadership – Recruit, mentor, and lead a growing customer success and implementation team. Foster a culture of continuous improvement, knowledge sharing, and high performance.
• Strategic Deployment Planning – Help shape brighthush’s forward‑deployed engineering and deployment strategy, ensuring we deliver value quickly and efficiently to all customers.
• Compliance & Regulatory Guidance – Provide expertise on ITAR, EAR, and other industry regulations, ensuring all deployments meet necessary compliance standards.
• Data‑Driven Insight Generation – Analyze adoption metrics, usage patterns, and support tickets to uncover trends, recommend improvements, and drive proactive customer engagement.

Essential Qualifications

• Minimum 5 years of experience in customer success, professional services, implementation, or forward‑deployed engineering roles.
• Strong technical foundation: comfortable with APIs, JSON, SQL, and scripting. Experience with data pipelines and integration patterns is a must.
• Proven track record of owning enterprise accounts, managing complex deployments, and driving adoption metrics.
• Process‑oriented mindset: ability to turn ad‑hoc work into repeatable, scalable processes that can be replicated across customers.
• Willingness to travel to customer sites as needed (up to 30% travel).
• Deep curiosity about how hardware is designed, built, and validated in high‑stakes environments.
• Excellent communication skills, both written and verbal, with the ability to translate technical jargon into business value.
• Strong analytical and problem‑solving skills, with a knack for root cause analysis and creative troubleshooting.

Preferred Qualifications

• Hands‑on experience with CAD, PLM, MES, ERP, or similar enterprise systems.
• Background in aerospace, defense, or manufacturing industries, or a technical degree in engineering, computer science, or related fields.
• Experience building a customer success or professional services function from scratch at a seed or Series A company.
• Prior exposure to fast‑growing tech startups and the ability to thrive in a dynamic, ambiguous environment.
• Knowledge of ITAR and EAR compliance, and experience implementing systems that meet these regulatory requirements.
• Familiarity with cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes, Docker).

Skills & Competencies

• Technical Proficiency – APIs, JSON, SQL, data modeling, integration architecture.
• Customer‑Centric Mindset – Empathy, active listening, and the ability to translate technical jargon into business value.
• Project Management – Planning, prioritizing, and executing complex deployments on time and within scope.
• Communication – Clear, concise written and verbal communication with both technical and non‑technical stakeholders.
• Problem‑Solving – Analytical thinking, root cause analysis, and creative troubleshooting.
• Leadership & Mentorship – Coaching junior team members, fostering a collaborative culture, and driving continuous improvement.
• Compliance Knowledge – Understanding of ITAR, EAR, and other regulatory frameworks relevant to aerospace and defense.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by impact, not titles. As a senior customer success engineer, you’ll have the chance to:

• Lead the expansion of our enterprise customer base and shape the future of our product roadmap.
• Mentor a growing team of engineers and customer success specialists, building a high‑performing unit.
• Take ownership of strategic initiatives such as global rollout plans, compliance frameworks, and industry partnerships.
• Participate in cross‑functional projects with product, engineering, and sales, gaining exposure to all aspects of the business.
• Leverage our professional development stipend to pursue certifications, conferences, or advanced training in areas like data engineering, cloud architecture, or regulatory compliance.
• Earn equity options that align your success with the company’s long‑term growth.
• Attend annual industry summits and workshops, positioning yourself as a thought leader in engineering integration.

Work Environment & Culture

brighthush is a remote‑first organization with a distributed team of passionate engineers, designers, and product leaders. We value flexibility, trust, and a results‑driven approach. Our culture is built on:

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