Remote Customer Service Associate – Ticketing & Event Experience Specialist at brighthush

About brighthush and the Event Ticketing Landscape

brighthush is a trailblazer in the live‑event and ticketing industry, delivering seamless, customer‑centric solutions that bring people together for unforgettable experiences. From intimate concerts to large‑scale festivals, we empower event organizers, venues, and fans with cutting‑edge technology, reliable service, and a passion for quality. Our mission is simple: make every ticket journey smooth, transparent, and memorable.

As the world of live entertainment evolves, the demand for responsive, knowledgeable, and friendly customer support has never been higher. Whether a fan is checking seat availability, resolving a billing issue, or simply seeking event information, they expect instant, accurate assistance. That’s where you come in.

Why Join brighthush?

• Impactful Work – Your role directly shapes the customer experience, turning first‑time buyers into lifelong fans.
• Remote Flexibility – Work from anywhere in the U.S. with a reliable internet connection and a quiet workspace.
• Competitive Compensation – Earn a competitive hourly rate, with opportunities for overtime and performance bonuses.
• Comprehensive Benefits – Medical, dental, vision, 401(k) match, and paid time off (PTO) are part of our standard package.
• Growth & Learning – Access to internal training, mentorship programs, and career advancement pathways.
• Culture of Inclusion – A collaborative, supportive environment that values diversity, creativity, and continuous improvement.

Key Responsibilities

As a Remote Customer Service Associate at brighthush, you will be the frontline ambassador for our ticketing platform. Your day‑to‑day tasks will include:

• Answering inbound phone calls and email inquiries with professionalism and empathy.
• Providing accurate, timely information on ticket inventory, event details, and order status.
• Processing ticket consignment and purchase requests, ensuring data integrity and compliance.
• Managing billing and payment transactions, including refunds, exchanges, and dispute resolution.
• Collaborating with cross‑functional teams (Sales, Operations, IT) to resolve complex issues and improve processes.
• Maintaining high productivity and service standards, meeting or exceeding key performance indicators (KPIs).
• Documenting interactions in our CRM system, ensuring all customer data is up‑to‑date and accurate.
• Participating in ongoing training sessions to stay current on product updates, policies, and industry trends.
• Contributing ideas for process improvements, customer satisfaction enhancements, and operational efficiencies.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in a ticketing, retail, or hospitality environment.
• Proficiency with Windows or Mac operating systems, Microsoft Office Suite, and CRM platforms.
• Excellent verbal and written communication skills in English.
• Strong problem‑solving abilities and a proactive, solution‑oriented mindset.
• Ability to handle high‑volume, fast‑paced interactions while maintaining a calm, friendly demeanor.
• Reliable, high‑speed internet connection and a quiet workspace.
• Availability to work flexible hours, including evenings, weekends, and holidays as needed.

Preferred Qualifications

• Experience with ticketing or event‑management software (e.g., Ticketmaster, Eventbrite, or similar).
• Knowledge of payment processing systems and basic accounting principles.
• Multilingual capabilities (Spanish, French, or other languages) are a plus.
• Prior remote work experience with a proven track record of self‑management and accountability.
• Certification in customer service or related fields.

Core Skills & Competencies

• Customer‑First Mindset – Always prioritize the customer’s needs and experience.
• Technical Aptitude – Comfortable navigating multiple software tools and troubleshooting basic technical issues.
• Attention to Detail – Accuracy in data entry, ticket processing, and billing is critical.
• Time Management – Ability to juggle multiple tasks, prioritize effectively, and meet deadlines.
• Team Collaboration – Work seamlessly with colleagues across departments to resolve issues and share insights.
• Adaptability – Thrive in a dynamic environment with evolving processes and customer expectations.
• Conflict Resolution – Handle difficult situations with calmness, empathy, and professionalism.

Career Growth & Development Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Associate, you can progress to:

• Senior Customer Support Specialist – leading complex cases and mentoring new hires.
• Team Lead – overseeing a group of associates, managing schedules, and driving performance metrics.
• Operations Analyst – applying data insights to improve ticketing processes and customer satisfaction.
• Product Support Engineer – bridging the gap between customers and the development team to refine our platform.

We also offer continuous learning through workshops, webinars, and access to industry conferences. Your growth is our priority.

Work Environment & Culture at brighthush

Even though you’ll be working remotely, you’ll feel part of a vibrant, collaborative community. Our culture is built on:

• Transparency – Open communication channels, regular town halls, and clear expectations.
• Innovation – Encouraging new ideas, experimentation, and a willingness to challenge the status quo.
• Inclusivity – A diverse workforce where every voice is heard and valued.
• Work‑Life Balance – Flexible scheduling, generous PTO, and a focus on mental and physical well‑being.
• Regular virtual team events, such as game nights, wellness challenges, and skill‑sharing sessions.

Compensation, Perks, and Benefits

While the exact hourly rate will be discussed during the interview process, you can expect:

• Competitive base pay with potential for overtime and performance bonuses.
• Full medical, dental, and vision coverage for you and your dependents.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and holidays.
• Employee assistance program (EAP) for mental health support.
• Access to a digital wellness stipend for home office upgrades, fitness memberships, or other health‑related expenses.
• Regular performance reviews and career development plans.

How to Apply

Ready to make a tangible difference in the lives of event enthusiasts across the country? Join brighthush and help us elevate the ticketing experience to new heights.

Click the link below to submit your application and take the first step toward an exciting remote career with brighthush.

Apply to brighthush Today

We’re Excited to Meet You!

At brighthush, we’re more than just a ticketing platform – we’re a community of passionate individuals dedicated to creating memorable moments for fans worldwide. If you thrive in a fast‑paced, customer‑centric environment and are eager to grow both personally and professionally, we want to hear from you.

Apply now and become part of a team that values innovation, collaboration, and a relentless commitment to customer satisfaction.