Senior Customer Liaison Officer & Expeditor – Expert in Client Relations, Order Processing, and Sales Support for High‑Value Projects

About brighthush

brighthush is a global leader in delivering cutting‑edge solutions across the manufacturing, engineering, and technology sectors. With a portfolio that spans from precision components to integrated systems, we empower our clients to achieve operational excellence and sustainable growth. Our success is built on a foundation of innovation, quality, and an unwavering commitment to customer satisfaction. At brighthush, we believe that every interaction with a client is an opportunity to create lasting value, and we are looking for a dedicated professional to join our dynamic team as a Customer Liaison Officer & Expeditor.

Why Join brighthush?

When you become part of brighthush, you’ll experience a workplace that champions collaboration, continuous learning, and personal growth. Our culture is defined by:

• Innovation at Every Level: You’ll work alongside industry experts who are constantly pushing the boundaries of technology and process improvement.
• Customer‑Centric Mindset: Your role will directly influence how we serve our clients, ensuring that every quote, order, and support interaction reflects our high standards.
• Career Development: We invest in your professional journey through mentorship programs, cross‑functional training, and clear advancement pathways.
• Inclusive Environment: Diversity, equity, and inclusion are core to our values, fostering a sense of belonging for all team members.

Key Responsibilities

As a Customer Liaison Officer & Expeditor, you will be the linchpin between our sales, production, and client teams. Your day‑to‑day tasks will include:

• Enquiry Management: Process incoming client enquiries accurately using the Enquiry Review Procedure, ensuring all details are captured and routed appropriately.
• Quotation Preparation: Draft, review, and send time‑sensitive quotations in line with company procedures, maintaining a high level of accuracy and professionalism.
• Order Processing: Record quotes and orders in JDE and On‑Base, monitor conversions, and take proactive action on open quotes.
• Tender Documentation: Control multi‑product tenders, prepare international quotations, and adhere to the Sales Quote Procedure.
• Stakeholder Communication: Maintain regular contact with key stakeholders—both internal (sales, production, finance) and external (clients, suppliers)—to track proposal status and potential orders.
• Follow‑Up & Conversion: Engage with clients and frontline sales personnel to secure orders, ensuring a smooth handover to production units.
• Issue Resolution: Address all queries and complaints, striving for complete customer satisfaction and timely escalation when necessary.
• SHEQSYS Oversight: Initiate, monitor, and review the SHEQSYS system, logging incidents and compliments to support continuous improvement.
• Reporting: Generate accurate, timely reports such as Quote Status Reports, High‑Value Quote Reports, and Open Job Status Reports.
• Administrative Support: Prepare, type, and distribute minutes, correspondence, and emails; attend daily production meetings and disseminate feedback.
• Communication Management: Monitor departmental emails and answer calls for the team and frontline engineers when they are out of the office.
• Financial Follow‑Up: Handle queries on debtors’ book updates and expedite payments, ensuring financial health and client trust.
• Commercial Insight: Provide commercial analysis and support to the sales team, contributing to pricing strategies and margin optimization.
• Approval Coordination: Manage LDN/LO approvals in accordance with customer allocation policies.

Essential Qualifications

• High school diploma (Grade 12) or equivalent.
• Minimum of 3 years’ experience in an internal sales, administration, or client‑facing role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with JDE (sales and inventory modules) is highly advantageous.
• Excellent verbal and written communication skills, with a strong ability to build rapport with diverse stakeholders.
• Strong attention to detail, problem‑solving aptitude, and conflict resolution capabilities.
• Ability to manage order inquiries, delivery updates, and customer complaints with professionalism and composure.

Preferred Qualifications

• Previous experience in a manufacturing or engineering environment.
• Knowledge of international tender processes and compliance standards.
• Familiarity with SHEQSYS or similar quality and safety management systems.
• Experience in preparing high‑value quotation reports and financial analysis.
• Demonstrated ability to work under pressure and meet tight deadlines.

Key Skills & Competencies

• Client Relationship Management: Building trust and delivering exceptional service.
• Process Optimization: Identifying bottlenecks and implementing efficient workflows.
• Data Accuracy: Maintaining meticulous records and ensuring data integrity.
• Cross‑Functional Collaboration: Working seamlessly with sales, production, finance, and engineering teams.
• Analytical Thinking: Interpreting data to drive decision‑making and improve outcomes.
• Adaptability: Thriving in a fast‑paced, evolving environment.
• Time Management: Prioritizing tasks to meet multiple deadlines.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Customer Liaison Officer & Expeditor, you will:

• Gain exposure to end‑to‑end sales and production processes, positioning you for future roles in sales management, operations, or business development.
• Participate in structured mentorship programs, pairing you with senior leaders who can guide your career trajectory.
• Access internal training modules covering advanced Excel, JDE, project management, and customer service excellence.
• Attend industry conferences and workshops, keeping you at the forefront of market trends and best practices.
• Benefit from a clear promotion pathway, with opportunities to move into senior liaison, sales operations, or project coordination roles.

Work Environment & Culture at brighthush

Our office is a hub of collaboration, creativity, and high performance. You’ll find:

• A modern, open‑plan workspace that encourages teamwork and knowledge sharing.
• Flexible working arrangements, including hybrid schedules and remote work options where appropriate.
• Regular team‑building activities, hackathons, and innovation challenges.
• A supportive environment that values work‑life balance, mental health, and overall well‑being.

Compensation, Perks & Benefits

While specific figures vary by role and experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards and your experience.
• Performance‑based bonuses tied to individual and team metrics.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company matching.
• Paid time off, including vacation, sick leave, and public holidays.
• Employee wellness programs, including gym memberships and mental health resources.
• Continuous learning stipend for courses, certifications, and conferences.

How to Apply

Ready to make a tangible impact on client relationships and operational excellence? Submit your application through our careers portal. We review applications on a rolling basis and aim to respond within two weeks. If you do not hear back from us within that timeframe, please consider your application unsuccessful.

Join brighthush and become part of a team that values innovation, customer focus, and personal growth. We look forward to discovering how your skills and passion can help us deliver exceptional value to our clients worldwide.