Senior Executive – Strategy, Customer & Competitor Insights Leadership for Global Financial Services at brighthush

Introduction

At brighthush, we are redefining the future of financial services. With a legacy of innovation, a commitment to customer centricity, and a global footprint that spans markets and cultures, we empower our clients to navigate complex financial landscapes with confidence. We are seeking a visionary Senior Executive to lead our Strategy, Customer, and Competitor Insights function—an opportunity to shape the direction of a leading financial institution and drive sustainable growth across all business lines.

Key Responsibilities

1. Strategy Formulation and Execution

• Develop and implement a long‑term, data‑driven business strategy that aligns with brighthush's vision, mission, and growth objectives.
• Lead the annual strategic planning cycle in partnership with senior leaders across sales, finance, operations, HR, and technology.
• Champion initiatives that enhance franchise value, secure market leadership, and deliver sustainable profitability.
• Integrate new product launches, strategic partnerships, and geographic expansion into the overarching strategy.
• Analyze market trends, competitive positioning, and customer insights to inform executive decision‑making.
• Monitor and evaluate the success of strategic plans against performance targets, adjusting tactics as needed.
• Collaborate with marketing and communications to ensure campaigns reinforce business goals and brand positioning.
• Foster cross‑functional integration across brighthush to execute strategic priorities with agility.

2. Business Performance Monitoring

• Define KPIs and build dashboards that track strategic, financial, and operational performance across the organization.
• Deliver regular, insightful reports on franchise value indicators to executive leadership, highlighting actionable insights.
• Analyze cross‑departmental data (sales, marketing, finance) to identify opportunities for performance optimization.
• Ensure alignment with centralized services—such as Customer Value Management (CVM) and Digital—so that key value drivers are consistently tracked.

3. Market Research and Analysis

• Lead the delivery of market intelligence that informs business strategy and product development.
• Conduct rigorous competitor and trend analyses to maintain strategic agility in a rapidly evolving industry.
• Identify monetization opportunities from insights and data‑driven products and services.
• Present research findings to executive teams, translating data into clear, actionable recommendations.
• Represent brighthush at industry committees, knowledge‑sharing forums, and regulatory bodies.

4. Customer Primacy and Sustainability

• Drive the creation of compelling customer propositions and experiences that differentiate brighthush in the marketplace.
• Leverage customer data to enhance marketing effectiveness, revenue growth, and customer lifetime value.
• Collaborate with analytics teams to develop predictive models and personalization strategies.
• Define and manage the Customer Value Management (CVM) framework, overseeing CX initiatives across all touchpoints.

5. Business Management & Governance

• Lead the operations of the Managing Executives office, ensuring strategic execution and operational excellence.
• Represent the office in high‑impact projects and strategic initiatives, acting as a catalyst for change.
• Prepare executive reports for internal and external governance structures, ensuring transparency and accountability.
• Ensure adherence to governance frameworks, compliance protocols, and reporting standards across all business units.

6. Customer Value Management

• Define and oversee the CVM strategy for the A&I business unit, aligning it with corporate objectives.
• Execute measurement and customer analytics across key segments (Retail Banking, Enterprise Banking, Corporate & Investment Banking).
• Own social media and digital engagement performance within A&I, driving brand relevance and customer engagement.
• Track churn, engagement, and overall customer lifecycle value to inform retention strategies.

7. Stakeholder Engagement

• Represent A&I on Group forums—including Exco, SECC, Board, and regulators—to ensure alignment with enterprise‑wide strategy.
• Collaborate with internal stakeholders to translate strategy into executional requirements across cross‑functional teams.
• Act as a liaison between business units and senior leadership, ensuring clear communication and alignment.

8. People Management

• Build and manage a high‑performing team through coaching, development, and talent management.
• Lead succession planning and workforce development in line with group HR frameworks.
• Foster a high‑performance culture through continuous feedback, recognition, and professional growth opportunities.
• Serve as an escalation point for employee matters within the business unit, ensuring timely resolution.
• Address employee survey outcomes and drive initiatives that enhance employee experience and engagement.

Essential Qualifications

• Bachelor’s Degree in Commerce, Business Management, Finance, or a related field (required).
• Minimum 10 years of experience in the financial services industry, with a strong focus on banking.
• At least 5 years in senior leadership roles, demonstrating expertise in strategy formulation, customer value management, market research, data‑driven decision‑making, stakeholder engagement, and governance.
• Proven track record of delivering measurable business outcomes through strategic initiatives.

Preferred Qualifications

• Postgraduate qualification in Commerce, Strategy, Management, or Governance.
• Professional certifications such as CFA, MBA, or actuarial credentials.
• Experience in the Advice/Insurance domain, with a deep understanding of regulatory environments.
• Demonstrated ability to lead cross‑functional teams in a global, multi‑regulatory context.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Analytical Rigor & Data‑Driven Decision Making
• Customer‑Centric Mindset & CX Design
• Stakeholder Management & Influence
• Change Management & Execution Excellence
• Financial Acumen & KPI Ownership
• Digital & Technological Fluency
• Communication & Presentation Skills
• Team Building & Talent Development
• Governance & Compliance Awareness

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the markets we serve. This role offers:

• Direct exposure to the executive leadership team and board‑level decision making.
• Opportunities to shape global strategy and influence product innovation across multiple business lines.
• Access to a comprehensive learning and development program, including executive coaching, industry certifications, and cross‑functional rotations.
• Participation in high‑impact projects that drive transformation and digital adoption.
• A platform to mentor and develop the next generation of leaders within the organization.

Work Environment & Company Culture

Our culture is built on three core pillars:

• Innovation: We encourage bold thinking and reward creative solutions that disrupt the status quo.
• Collaboration: Cross‑functional teamwork is at the heart of everything we do, fostering a sense of shared purpose.
• Integrity: We uphold the highest standards of ethical conduct, transparency, and accountability.

Employees enjoy a flexible, inclusive workplace that supports work‑life balance, offers remote and hybrid options, and promotes well‑being through wellness programs, mental health resources, and community engagement initiatives.

Compensation & Benefits

While specific figures are confidential, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑linked bonus structure aligned with strategic outcomes.
• Equity participation to share in the company’s long‑term success.
• Comprehensive health, dental, and vision coverage.
• Retirement savings plan with company matching.
• Generous paid time off, parental leave, and sabbatical options.
• Professional development budget and tuition reimbursement.
• Employee assistance programs and wellness initiatives.

How to Apply

If you are a strategic thinker with a passion for customer value and a proven record of driving business growth, we invite you to join our team. Submit your application through the link below and take the next step in your career with brighthush.