Senior Customer Success Manager – Global Account Leadership & Growth Strategist for brighthush's Digital Gift Card Network

About brighthush

brighthush is the leading instant digital gift card network across Europe and LATAM, empowering merchants and consumers with a seamless, API‑driven gifting experience. With over 600 premium brands, 48 countries, and 18 currencies, we are redefining how people celebrate, reward, and connect. Our mission is simple: make gifting effortless, secure, and scalable for businesses of all sizes. At brighthush, we blend cutting‑edge technology with a customer‑first mindset, creating a platform that delivers measurable value to partners and delight to end‑users.

Why Join brighthush?

At brighthush, you’ll be part of a fast‑moving, high‑impact team that thrives on innovation, collaboration, and a culture of ownership. We champion a flat hierarchy, transparent decision‑making, and a “no‑BS” approach that lets you focus on results rather than bureaucracy. Whether you’re based in Sofia, Istanbul, Madrid, London, Bucharest, Athens, Bogota, or Mexico City, you’ll find a vibrant, diverse community that celebrates different perspectives and drives collective success. Our remote‑first philosophy means you can work from anywhere in the EU or UK, with occasional travel to our central Sofia office or global events.

Role Overview

As a Senior Customer Success Manager, you will be the strategic partner for our Tier 1 client accounts, ensuring their success while driving revenue growth and deepening relationships with senior executives. Reporting to the Head of Operations, you will orchestrate end‑to‑end account management, contract negotiations, upsell opportunities, and cross‑functional collaboration. Your influence will shape the future of brighthush’s customer experience, making you a key player in our expansion and innovation roadmap.

Key Responsibilities

• Account Leadership: Own the day‑to‑day management of Tier 1 accounts, ensuring exceptional service levels and proactive issue resolution.
• Growth Strategy: Develop and execute tailored growth plans for each client, identifying upsell, cross‑sell, and renewal opportunities that align with their business objectives.
• Contract Management: Lead negotiations, drafting, and renewal of customer contracts, ensuring mutually beneficial terms and long‑term partnership stability.
• Relationship Building: Build deep, trusted relationships with C‑suite and decision‑makers, positioning yourself as a strategic advisor who understands their industry challenges.
• Strategic Insight: Translate client feedback into actionable insights for product, marketing, and operations teams, driving continuous improvement.
• Cross‑Functional Collaboration: Partner with Catalogue Management, Marketing, Sales, and Operations to deliver seamless after‑sales support, customized forecasts, and compelling presentations.
• Event & Conference Representation: Represent brighthush at industry events, conferences, and trade shows, showcasing our platform’s value and building brand awareness.
• Data‑Driven Decision Making: Leverage CRM data and analytics to monitor account health, forecast revenue, and identify growth levers.
• Team Mentorship: Mentor junior account managers, sharing best practices and fostering a culture of continuous learning.
• Brand Advocacy: Champion brighthush’s messaging and values in all client interactions, embodying our commitment to excellence and customer success.

Essential Qualifications

• 3+ years of proven experience managing multi‑million Euro accounts in Customer Success, Account Management, Client Services, or Business Development.
• Deep familiarity with the gift card, payments, or fintech ecosystem is highly desirable.
• Demonstrated success in driving account growth, renewals, and upsell initiatives.
• Fluent in English (written and spoken) with excellent communication and presentation skills.
• Strong analytical mindset, comfortable with CRM platforms and data‑driven insights.
• Self‑motivated, proactive, and resilient in a fast‑paced, entrepreneurial environment.
• Excellent organizational skills, with the ability to prioritize and manage multiple high‑impact projects simultaneously.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook) and collaboration tools (Teams, Slack, etc.).

Preferred Qualifications

• Experience working in a SaaS or API‑centric product environment.
• Background in digital marketing or product management, enabling cross‑functional collaboration.
• Knowledge of international compliance and regulatory frameworks related to digital payments.
• Previous exposure to multi‑regional account management across EU, LATAM, and Africa.
• Track record of building and scaling customer success teams.

Key Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Relationship Management: Proven skill in building trust with senior stakeholders.
• Negotiation: Strong negotiation skills to secure favorable contract terms.
• Data Analysis: Comfortable interpreting metrics to drive decisions.
• Communication: Clear, concise, and persuasive in both written and verbal formats.
• Adaptability: Thrives in a dynamic environment with evolving priorities.
• Collaboration: Works effectively across product, marketing, sales, and operations.
• Customer‑Centric Mindset: Passionate about delivering exceptional customer experiences.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. As a Senior Customer Success Manager, you’ll have the chance to:

• Lead high‑visibility projects that shape our global strategy.
• Transition into senior leadership roles such as Director of Customer Success or Head of Global Partnerships.
• Participate in cross‑functional leadership programs and mentorship initiatives.
• Attend industry conferences, workshops, and training sessions to stay ahead of market trends.
• Contribute to product roadmap discussions, ensuring customer needs drive innovation.

Work Environment & Culture

brighthush fosters a culture of transparency, agility, and mutual respect. Our flat structure means your voice is heard, and your ideas can directly influence product and strategy. We celebrate diversity, encouraging team members from Bulgaria, Turkey, Canada, Spain, Colombia, Mexico, and beyond to bring their authentic selves to work. Our remote‑first approach offers flexibility, while our central Sofia office provides a collaborative hub for in‑person teamwork and spontaneous brainstorming sessions.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market standards for senior account managers.
• Performance‑based bonuses tied to account growth, renewal rates, and customer satisfaction metrics.
• Health insurance coverage and wellness programs.
• Flexible work arrangements: partial remote work after onboarding, with flexible hours.
• Professional development budget for courses, certifications, and conference attendance.
• Equity or stock‑option opportunities to share in brighthush’s long‑term success.
• Annual company retreats and team‑building events across our global locations.

How to Apply

If you’re ready to drive customer success at the forefront of the digital gifting revolution, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Let’s build the future of gifting together.

Join brighthush – Where Innovation Meets Customer Delight

At brighthush, we don’t just sell gift cards; we create moments that matter. Your expertise will help our clients unlock new revenue streams, deepen customer loyalty, and accelerate growth. Join us, and be part of a team that values curiosity, accountability, and a relentless pursuit of excellence. Together, we’ll shape the next chapter of digital gifting worldwide.