Senior Customer Onboarding Specialist – 100% Remote LATAM – Driving Seamless Adoption for AI‑Powered Vacation Rental Management Platform at brighthush

About brighthush

brighthush is not just another SaaS company – it is the catalyst that is reshaping the vacation‑rental landscape. Powered by advanced machine‑learning algorithms, our platform unifies property listings, channel management, dynamic pricing, booking automation, and guest communication into a single, intuitive dashboard. With a global community of over 20,000 professional hosts, we help property owners scale rapidly while preserving the high‑touch service that guests now expect. As the first short‑term rental PMS to achieve unicorn status, brighthush is on a mission to make travel experiences more seamless, profitable, and memorable for both hosts and travelers alike.

We are experiencing an unprecedented growth trajectory, fueled by a recent valuation that reflects our market leadership and the confidence of investors worldwide. This is the perfect moment to join a forward‑thinking organization that is not only redefining hospitality but also delivering tangible value to its users.

Why This Role Matters

The Customer Onboarding Specialist is the linchpin that turns a new host’s curiosity into a long‑term partnership. You will be the first person a host interacts with after signing up, and your ability to guide them through the initial setup will set the tone for their entire journey on brighthush. Your work directly influences customer satisfaction, retention, and the overall health of our platform. By collaborating closely with Sales, Customer Success, Product, and Engineering, you will ensure that every new host experiences a smooth, engaging, and personalized onboarding journey.

Key Responsibilities

• Design & Execute Onboarding Workflows: Craft, refine, and implement standardized onboarding processes that guarantee a seamless transition for new customers.
• Deliver Tailored Training Sessions: Conduct live, interactive training and product demos in both Spanish and English, adapting content to the unique needs of each client.
• Develop Onboarding Resources: Produce high‑quality, bilingual onboarding materials—including guides, videos, FAQs, and knowledge‑base articles—to empower hosts to use brighthush effectively.
• Maintain Proactive Communication: Serve as the primary liaison for new customers, providing timely updates, answering questions, and ensuring issues are resolved before they become roadblocks.
• Collaborate Across Teams: Work hand‑in‑hand with Sales, Customer Success, Product, and Engineering to identify friction points, propose improvements, and align onboarding with the product roadmap.
• Measure & Optimize: Track onboarding metrics (e.g., time‑to‑first‑booking, feature adoption, NPS), analyze feedback, and iterate on processes to continuously raise the onboarding experience.
• Champion Customer Success: Advocate for the customer’s perspective within the organization, ensuring that new hosts feel valued, supported, and confident in using brighthush.

Essential Qualifications

• 1–3 years of experience in customer onboarding, customer success, or a related role within the SaaS industry.
• Fluency in both English and Spanish (written and spoken). Additional languages are a strong plus.
• Proven track record of managing multiple onboarding projects simultaneously while maintaining meticulous attention to detail.
• Exceptional interpersonal skills with the ability to build rapport quickly and create a positive first impression.
• Strong presentation, communication, and training abilities, with a knack for simplifying complex concepts.
• Adaptability to new technologies and a continuous learning mindset in a fast‑paced environment.
• Critical thinking and problem‑solving skills, with a proactive approach to identifying and resolving issues.

Preferred Qualifications

• Experience in the hospitality or vacation‑rental industry.
• Background in data analysis or experience using onboarding analytics tools.
• Knowledge of AI and machine‑learning concepts as they apply to property management.
• Previous experience working in a remote, distributed team environment.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering outstanding service.
• Strong project management skills and the ability to prioritize tasks effectively.
• Excellent written and verbal communication in both Spanish and English.
• Technical aptitude: comfortable navigating SaaS platforms, CRM systems, and data dashboards.
• Collaboration: thrives in cross‑functional teams and can influence stakeholders at all levels.
• Analytical thinking: uses data to drive decisions and measure success.

Career Growth & Learning Opportunities

At brighthush, your growth is our priority. As we scale, we create a wealth of opportunities for you to expand your skill set and advance your career:

• Mentorship from senior leaders in Customer Success, Product, and Engineering.
• Access to a curated learning library, including courses on AI, data analytics, and hospitality trends.
• Cross‑functional projects that expose you to product development, sales strategy, and marketing initiatives.
• Clear career paths: from Onboarding Specialist to Senior Onboarding Lead, Customer Success Manager, or Product Implementation Lead.
• Regular performance reviews and goal‑setting sessions to align your personal ambitions with company objectives.

Work Environment & Culture

brighthush is a fully remote, distributed organization with team members in over 40 countries. Our culture is built on:

• Values‑Driven Leadership: We live our core values daily—innovation, customer obsession, transparency, and collaboration—guiding every decision we make.
• Inclusive and diverse teams that celebrate different perspectives and foster creativity.
• Flexibility: you can work from anywhere within your country, whether that’s a co‑working space, home office, or even a café.
• Regular virtual team events, hackathons, and knowledge‑sharing sessions to keep the community vibrant.
• Recognition programs that reward outstanding contributions and celebrate milestones.

Compensation & Benefits

We offer a competitive, market‑aligned salary that reflects your experience and the country of residence. In addition, you’ll receive:

• Equity: Stock options that allow you to share in brighthush’s success and growth.
• Health & Wellness: Country‑specific health insurance and pension plans where applicable.
• Paid Time Off: Annual leave that aligns with local norms and company policy.
• Flexible work hours to support work‑life balance.
• Professional development budget for courses, conferences, and certifications.
• Access to a global network of peers and mentors.

How to Apply

If you’re passionate about helping hosts thrive, thrive in a fast‑paced, AI‑driven environment, and want to be part of a company that’s redefining the vacation‑rental industry, we’d love to hear from you. Submit your application through our career portal, and our Talent Acquisition team will review your profile and reach out if your experience aligns with our needs.

Thank you for considering a career with brighthush. We look forward to exploring how your expertise can help shape the future of hospitality.

Join brighthush Today

Ready to make an impact? Click the link below to apply and start your journey with brighthush.