Senior Customer Operations & Pre‑Sales Enablement Manager – APAC Space Domain Awareness & Satellite Operations – brighthush

About brighthush

At brighthush, we are on the front line of the next frontier: space. Our mission is to create a living, breathing map of orbital activity that safeguards billions of dollars in assets, protects national security interests, and ensures the safe, sustainable use of the space environment for commercial and government partners alike. By combining a proprietary global radar network with cutting‑edge AI‑driven analytics, we deliver real‑time situational awareness for more than 25,000 objects in low Earth orbit. Our customers rely on us for Space Domain Awareness, Space Traffic Management, and Satellite Operations, and we are proud to be the trusted partner for leading space operators, defense agencies, and allied governments worldwide.

We are not just building technology; we are redefining how the world perceives and protects the space domain. As orbital traffic accelerates and threats become increasingly sophisticated, brighthush stands at the intersection of aerospace, national security, and artificial intelligence, delivering solutions that keep the skies safe for everyone.

Why Join brighthush?

Working at brighthush means you will be part of a high‑impact, mission‑critical team that tackles some of the most complex challenges in the aerospace and defense sectors. You will collaborate with world‑class engineers, data scientists, and strategists to shape the future of space operations. Our culture is built on innovation, agility, and a deep commitment to diversity, equity, and inclusion. Whether you are a seasoned veteran of defense operations or a rising star in the space industry, you will find the resources, mentorship, and autonomy you need to grow and thrive.

Role Overview

The Senior Customer Operations & Pre‑Sales Enablement Manager will serve as the linchpin between brighthush’s sales, product, and engineering teams and our APAC customer base. This hybrid role blends strategic pre‑sales engagement with hands‑on post‑sale operational support, ensuring that every customer—from government agencies to commercial satellite operators—achieves measurable success with our platform.

Key responsibilities include:

Pre‑Sales & Strategic Engagement

• Partner with the Sales team to conduct customer discovery workshops, product briefings, and live demonstrations that translate complex technical capabilities into clear, mission‑aligned value propositions.
• Craft tailored RFP responses and technical proposals that showcase how brighthush’s solutions address specific operational challenges and regulatory requirements.
• Represent brighthush at industry events, regional forums, and government briefings, positioning the company as a thought leader in space domain awareness.
• Develop and refine customer engagement playbooks that align with the unique needs of APAC stakeholders, including defense ministries, space agencies, and commercial operators.

Customer Operations & Enablement

• Lead end‑to‑end onboarding for new APAC customers, designing structured training programs that accelerate time‑to‑value.
• Act as the primary operational point of contact, providing proactive support, troubleshooting, and best‑practice guidance throughout the customer lifecycle.
• Define and track success metrics—such as system uptime, data ingestion rates, and user adoption—using dashboards and regular reporting to demonstrate ROI.
• Coordinate operational leadership during high‑profile exercises, contingency events, and critical mission support, ensuring seamless execution and rapid response.
• Collect and synthesize customer feedback to inform product roadmap and feature prioritization.

Cross‑Functional Collaboration

• Work closely with Product Management and Engineering to translate customer requirements into actionable development tasks.
• Collaborate with Marketing to create enablement content, case studies, and technical whitepapers that resonate with APAC audiences.
• Partner with Finance and Legal to support contract negotiations, pricing models, and compliance with regional regulations.
• Drive continuous improvement initiatives across the customer journey, leveraging data analytics to identify bottlenecks and opportunities for automation.

Essential Qualifications

• 10+ years of experience in military operations, defense, space operations, or other complex technical environments.
• Proven track record of managing end‑to‑end customer engagements, from pre‑sales to post‑sale enablement.
• Deep understanding of APAC defense procurement processes, regulatory frameworks, and cultural nuances.
• Exceptional operational planning and execution skills, with a history of delivering on high‑stakes missions.
• Strong communication and presentation abilities, capable of translating technical concepts to both technical and non‑technical audiences.
• Fluency in English; proficiency in one or more APAC languages (e.g., Mandarin, Japanese, Korean, Hindi) is highly desirable.
• Experience working in a fast‑paced, high‑growth startup or technology company is a plus.

Preferred Qualifications

• Background in space, aerospace, or national defense organizations, with a deep understanding of orbital mechanics, satellite operations, and space traffic management.
• Familiarity with SaaS platforms, cloud architecture, and technical solution design.
• Experience supporting proposals or technical pre‑sales efforts, including RFP responses, technical demonstrations, and proof‑of‑concept deployments.
• Knowledge of APAC government procurement cycles, security clearances, and compliance requirements.
• Prior experience in a customer success or enablement role within the aerospace or defense sector.

Key Skills & Competencies

• Strategic Thinking: Ability to align customer needs with brighthush’s product vision and market positioning.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building long‑term partnerships.
• Technical Fluency: Comfortable navigating complex technical systems, data analytics, and AI/ML concepts.
• Project Management: Proven ability to manage multiple concurrent initiatives, deliver on time, and maintain high quality.
• Influence & Negotiation: Skilled at persuading stakeholders, negotiating contracts, and driving consensus across cross‑functional teams.
• Adaptability: Thrive in a dynamic environment, quickly learning new technologies and adjusting to changing priorities.
• Collaboration: Strong teamwork skills, fostering open communication and shared ownership.

Career Growth & Learning Opportunities

At brighthush, we believe that continuous learning fuels innovation. As Senior Customer Operations & Pre‑Sales Enablement Manager, you will:

• Participate in leadership development programs that sharpen your strategic, operational, and people‑management skills.
• Attend industry conferences, workshops, and training sessions—both in person and virtually—focused on space policy, AI ethics, and defense technology.
• Earn certifications in project management (PMP, PRINCE2), cloud platforms (AWS, Azure), or space operations (e.g., Space Operations Professional).
• Collaborate with senior executives on high‑impact projects, gaining exposure to executive decision‑making and corporate strategy.
• Mentor junior team members, fostering a culture of knowledge sharing and professional growth.

Work Environment & Culture

brighthush embraces a hybrid work model that balances flexibility with collaboration. Our distributed teams span the APAC region, and we provide the tools and resources needed to stay connected, productive, and engaged—whether you work from home, a local office, or a satellite facility.

Our culture is defined by:

• Innovation: A relentless pursuit of breakthrough solutions that push the boundaries of space technology.
• Integrity: A commitment to transparency, accountability, and ethical conduct in all our interactions.
• Diversity & Inclusion: A workforce that reflects the global community we serve, with inclusive policies that empower every voice.
• Collaboration: Cross‑functional teams that break down silos and work together to solve complex problems.
• Impact: Every team member’s work directly contributes to safer, more efficient space operations worldwide.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Equity options that align your success with the company’s growth.
• Unlimited paid time off for most roles, encouraging a healthy work‑life balance.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Flexible remote/hybrid work arrangements, with support for home office setup.
• Professional development budget for certifications, courses, and conferences.
• Access to cutting‑edge space operations technology and industry insights.
• Employee wellness programs, including mental health resources and fitness stipends.

How to Apply

If you are a seasoned operations professional with a passion for space, a knack for translating technical capabilities into customer value, and a desire to make a tangible impact on global security, we want to hear from you.

To apply, click the link below and submit your resume and cover letter. We look forward to exploring how your expertise can help brighthush continue to lead the way in space domain awareness.