Senior Customer & Partner Advisory Boards Lead – Strategic Program Management & Insight Transformation at brighthush

About brighthush

At brighthush, we’re redefining the future of technology by turning bold ideas into real-world solutions that empower businesses and communities worldwide. With a global footprint spanning more than 50 countries, brighthush is at the forefront of innovation in the information technology sector, delivering cutting‑edge networking, security, and cloud services that help our customers stay ahead in a rapidly evolving digital landscape. Our culture is built on curiosity, collaboration, and a relentless commitment to excellence, and we’re looking for leaders who share our passion for creating impact at scale.

Role Overview

As the Senior Customer & Partner Advisory Boards Lead, you will be the strategic architect behind brighthush’s most influential customer and partner engagement initiatives. You will design, launch, and continuously refine advisory boards that bring together industry leaders, key partners, and our most valuable customers to co‑create product roadmaps, share best practices, and shape the future of our portfolio. Your work will directly influence product strategy, go‑to‑market plans, and the overall customer experience, ensuring that brighthush remains the trusted partner of choice for enterprises worldwide.

Key Responsibilities

• Design & Build Advisory Programs: Craft comprehensive advisory board frameworks that align with brighthush’s strategic objectives, including board charter, membership criteria, meeting cadence, and success metrics.
• Orchestrate Feedback Loops: Lead the end‑to‑end process of gathering, synthesizing, and disseminating insights from board sessions to cross‑functional teams, ensuring actionable intelligence informs product, marketing, and sales strategies.
• Transform Insights into Impact: Translate complex data and qualitative feedback into clear, prioritized recommendations that drive product enhancements, service improvements, and new business opportunities.
• Stakeholder Management: Build and maintain strong relationships with senior executives across customer, partner, and internal teams, acting as the primary liaison between advisory board participants and brighthush leadership.
• Project Leadership: Manage multi‑disciplinary projects that span product, engineering, marketing, and sales, ensuring timely delivery of board initiatives and alignment with broader corporate goals.
• Continuous Improvement: Evaluate board effectiveness through metrics such as engagement scores, idea adoption rates, and ROI, and implement iterative enhancements to maximize value.
• Thought Leadership: Represent brighthush at industry conferences, webinars, and partner events, positioning the company as a thought leader in customer‑centric innovation.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Engineering, or a related field plus a minimum of 12 years of progressive experience in customer experience, partner management, or strategic program leadership.
• Or a Master’s degree with at least 8 years of proven success in leading large‑scale advisory or stakeholder engagement programs.
• Demonstrated ability to design and execute complex cross‑functional initiatives that deliver measurable business outcomes.
• Strong analytical mindset with proficiency in data synthesis, market research, and competitive intelligence.
• Excellent communication skills—capable of presenting complex concepts to C‑level audiences and facilitating high‑impact discussions.
• Proven track record of building and nurturing relationships with senior leaders across partner ecosystems and enterprise customers.
• Experience in the technology or SaaS industry is highly desirable.

Preferred Qualifications

• Experience managing advisory boards or customer councils in a global, multi‑region environment.
• Familiarity with agile product development cycles and the ability to translate board insights into sprint backlogs.
• Knowledge of emerging technologies such as AI, edge computing, and cybersecurity trends.
• Prior exposure to partnership ecosystems involving channel partners, system integrators, and technology vendors.
• Advanced project management certification (PMP, Prince2, or equivalent).

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align advisory board initiatives with long‑term corporate strategy.
• Influence & Negotiation: Skilled at persuading stakeholders, resolving conflicts, and driving consensus across diverse groups.
• Data‑Driven Decision Making: Comfortable working with quantitative and qualitative data to inform recommendations.
• Project Management: Expertise in planning, executing, and monitoring complex projects with multiple dependencies.
• Customer‑Centric Mindset: Deep empathy for customer challenges and a passion for turning insights into tangible value.
• Adaptability: Thrives in a fast‑paced, evolving environment and can pivot quickly in response to new information.
• Collaboration: Works effectively with cross‑functional teams, fostering a culture of openness and shared ownership.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As the Advisory Boards Lead, you will:

• Lead high‑visibility initiatives that directly influence product strategy and market positioning.
• Collaborate with senior leaders across product, engineering, and sales, gaining exposure to all facets of the business.
• Participate in executive mentorship programs, pairing you with seasoned leaders who can guide your growth.
• Access to continuous learning resources, including industry conferences, internal knowledge hubs, and advanced training in data analytics, product management, and partnership strategy.
• Opportunity to shape brighthush’s global advisory ecosystem, building a legacy of customer‑centric innovation.

Work Environment & Culture at brighthush

We believe that great ideas thrive in an inclusive, flexible, and collaborative environment. Key highlights include:

• Remote‑First Flexibility: Work from anywhere—San Jose, Austin, Raleigh, Seattle, or beyond—while staying connected through virtual collaboration tools.
• Inclusive culture that celebrates diversity of thought, background, and experience.
• Commitment to work‑life balance with generous paid time off, flexible scheduling, and a supportive wellness program.
• Transparent communication from leadership, ensuring you’re always informed about company direction and opportunities.
• Community engagement initiatives that allow you to give back through volunteer programs and corporate social responsibility projects.

Compensation & Benefits

We offer a competitive total rewards package designed to attract, retain, and motivate top talent:

• Base Salary: USD 174,600 – 235,000 per year, commensurate with experience and qualifications.
• Performance‑based bonuses and potential equity awards aligned with company success.
• 401(k) plan with company matching to help you build long‑term wealth.
• Comprehensive health, dental, and vision insurance plans for you and your family.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Extensive parental leave program supporting new parents with paid time off and flexible return‑to‑work options.
• Wellness stipend covering gym memberships, mental health resources, and wellness apps.
• Professional development budget for courses, certifications, and conferences.
• Employee assistance program (EAP) providing confidential counseling and support services.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven organization that values innovation, collaboration, and personal growth. You’ll work alongside passionate professionals who are eager to push the boundaries of technology and customer experience. Your contributions will shape the future of our products, influence industry standards, and create lasting value for our customers and partners.

Ready to Make an Impact?

If you’re a strategic thinker with a proven track record of building high‑impact advisory programs, we want to hear from you. Bring your expertise, curiosity, and leadership to brighthush and help us turn customer insights into transformative solutions.

Apply Today and become a pivotal part of brighthush’s journey to innovate fearlessly and create meaningful impact worldwide.