Senior Customer Production Support Engineer – Advanced ATE Solutions Specialist for High‑Volume Production Lines in Melaka, Malaysia – brighthush

About brighthush and the Future of Semiconductor Testing

brighthush has been a cornerstone of the semiconductor testing industry for over three decades. From the earliest analog test benches to today’s AI‑driven, cloud‑connected ATE platforms, we have consistently pushed the boundaries of what’s possible in production testing. Our solutions empower manufacturers worldwide to achieve unprecedented yield, reduce time‑to‑market, and maintain the highest standards of quality and reliability.

In a world where every chip, sensor, and micro‑controller must perform flawlessly, brighthush delivers the precision, speed, and scalability that modern fabs and electronics plants demand. Our integrated hardware and software ecosystems are designed to work seamlessly together, ensuring that every test cycle is accurate, repeatable, and fully traceable.

At the heart of our mission is a simple yet powerful promise: enable customers to produce perfect products faster by combining world‑class hardware, intuitive software, and unrivaled support. This promise drives every design decision, every customer interaction, and every line of code we write. It also fuels our commitment to talent development, continuous learning, and a culture that celebrates curiosity, collaboration, and excellence.

Why Join brighthush?

When you become part of the brighthush family, you join a vibrant, forward‑thinking team that thrives on solving complex challenges. You will work alongside engineers, field technicians, and product managers across continents, influencing product roadmaps, improving customer outcomes, and driving operational efficiencies. Our people are our most valuable asset, and we support them with:

• Comprehensive professional development programs – certifications, workshops, and mentorship that keep you at the cutting edge.
• Access to the latest tools and technologies – in ATE, programming, and hardware diagnostics.
• A dynamic, inclusive workplace – that values diverse perspectives and encourages open dialogue.
• Competitive compensation – performance bonuses and a robust benefits package.
• Global travel opportunities – working with customers in Asia, Europe, and the Americas.
• Regular hackathons and innovation challenges – keeping the work exciting and collaborative.

Role Overview

As a Senior Customer Production Support Engineer, you will be the technical bridge between our customers and the brighthush product portfolio. Your role will involve providing expert guidance on the installation, configuration, and troubleshooting of our ATE systems in high‑volume production environments. Your deep technical knowledge, combined with a customer‑centric mindset, will help our clients achieve higher yield, faster time‑to‑market, and reduced operational costs.

Key Responsibilities

• Lead on‑site and remote support engagements for high‑volume production lines, ensuring minimal downtime and rapid resolution of complex hardware and software issues.
• Collaborate with field service engineers to develop and refine troubleshooting procedures, knowledge base articles, and training materials.
• Act as a subject matter expert on brighthush ATE architecture, firmware, and diagnostic tools, providing actionable insights to customers and internal teams.
• Conduct root‑cause analysis for recurring production incidents, working closely with R&D and product management to implement long‑term fixes.
• Participate in pre‑sales technical discussions, providing realistic assessments of integration feasibility, performance expectations, and support requirements.
• Mentor junior support engineers, fostering a culture of continuous improvement and knowledge sharing.
• Maintain up‑to‑date documentation of support processes, system configurations, and customer interactions.
• Represent brighthush at industry events, conferences, and customer workshops, showcasing our solutions and gathering market feedback.
• Analyze support metrics (MTTR, MTBF, customer satisfaction scores) and propose process improvements.
• Collaborate with the product team to prioritize feature requests based on field data and customer feedback.
• Drive continuous improvement initiatives by identifying bottlenecks in support workflows and implementing automation where feasible.
• Ensure compliance with industry standards and internal quality processes during all support activities.

Essential Qualifications

• Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related technical field.
• Minimum of 7 years of experience in semiconductor or electronics test equipment support, with a strong focus on production environments.
• Proficient in hardware diagnostics, signal integrity analysis, and test system architecture.
• Hands‑on experience with ATE firmware, scripting (Python, Bash), and test automation frameworks.
• Strong analytical and problem‑solving skills, with a proven track record of reducing MTTR and improving yield.
• Excellent communication skills in English, both written and verbal; proficiency in Malay is a plus.
• Ability to travel internationally (up to 30% of the time) to support customers across multiple regions.
• Experience with high‑speed digital and analog test systems, including PCIe, DDR, and RF test platforms.
• Knowledge of industry standards such as ISO 9001, ISO/TS 16949, and IEC 61508.
• Familiarity with cloud‑based test management systems and remote diagnostics tools.

Preferred Qualifications

• Advanced certifications (e.g., Certified Test Engineer, IEEE, or equivalent).
• Previous exposure to customer‑facing roles in a global technology company.
• Experience with machine learning or AI‑based test optimization.
• Strong project management experience, including budgeting and resource allocation.
• Fluency in additional languages (e.g., Mandarin, Bahasa Indonesia) to support regional customers.

Core Skills & Competencies

• Technical Leadership – Ability to guide teams and influence cross‑functional stakeholders.
• Customer Advocacy – Deep empathy for customer pain points and a proactive approach to solutions.
• Project Management – Skilled at managing multiple concurrent support projects with tight deadlines.
• Continuous Improvement – Passion for process optimization and data‑driven decision making.
• Adaptability – Comfortable working in fast‑paced, evolving environments.
• Collaboration – Strong teamwork skills, with a history of building productive relationships across disciplines.
• Communication – Clear, concise, and persuasive communication in both technical and non‑technical contexts.
• Analytical Thinking – Ability to dissect complex problems and synthesize actionable solutions.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be as dynamic as the technology you work with. As a Senior Customer Production Support Engineer, you will:

• Progress to a Lead Support Engineer or Technical Program Manager role, overseeing larger customer portfolios and strategic initiatives.
• Transition into product development or R&D, leveraging your field experience to shape the next generation of ATE solutions.
• Take advantage of our internal mobility program, which encourages cross‑functional movement and skill diversification.
• Participate in our brighthush Academy, a structured learning platform offering courses in advanced test theory, machine learning for testing, and leadership development.
• Earn industry certifications through our sponsorship program, ensuring you stay at the cutting edge of test technology.
• Attend global conferences, workshops, and technical symposiums, expanding your professional network and knowledge base.
• Lead or contribute to white‑paper projects that influence industry standards and best practices.

Work Environment & Company Culture

brighthush fosters a culture that blends rigorous engineering discipline with a human‑centric approach. Key cultural pillars include:

• Innovation First – We encourage experimentation, rapid prototyping, and a fail‑fast mindset.
• Inclusive Collaboration – Diverse teams, open communication channels, and a flat hierarchy that empowers every voice.
• Work‑Life Harmony – Flexible working hours, remote work options, and generous leave policies.
• Community Impact – Corporate social responsibility initiatives, including STEM outreach programs and sustainability projects.
• Recognition & Celebration – Regular shout‑outs, awards, and team celebrations for milestones and achievements.
• Continuous Learning – On‑the‑job training, peer‑to‑peer knowledge sharing, and access to industry experts.
• Safety & Well‑Being – Comprehensive health and wellness programs, mental health support, and ergonomic workspaces.

Compensation, Perks, and Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to individual and team metrics.
• Health, dental, and vision insurance for employees and dependents.
• Retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and parental leave.
• Employee stock purchase plan and equity options for eligible positions.
• Wellness programs, gym memberships, and mental health resources.
• Annual company retreats and team‑building events.
• Travel allowances and expense reimbursement for international assignments.
• Access to cutting‑edge tools, software licenses, and hardware for personal development.
• Recognition programs that celebrate innovation, teamwork, and customer success.

Ready to Make an Impact?

If you’re a seasoned engineer who thrives on solving real‑world production challenges, and you want to be part of a company that values technical excellence, customer success, and personal growth, we want to hear from you. Join brighthush and help shape the future of semiconductor and electronics testing, one breakthrough at a time.

and become a pivotal part of our global team.