Senior Customer Program Management Consultant – Global Contract Lifecycle & Cross‑Functional Leadership

About brighthush

brighthush is a leading technology partner that empowers enterprises to navigate the complexities of modern supply chains, manufacturing, and engineering. With a global footprint spanning North America, Europe, and Asia, we specialize in delivering end‑to‑end solutions that drive customer success in high‑growth markets such as data centers, AI, cloud, and industrial automation. Our culture is built on collaboration, innovation, and a relentless focus on delivering measurable results for our clients.

Why Join brighthush?

As a remote‑first organization, brighthush offers the flexibility to work from anywhere in the United States while still enjoying the benefits of a high‑impact, cross‑functional team. We invest heavily in professional development, provide competitive compensation, and foster an inclusive environment where every voice is heard. If you thrive on solving complex problems, leading diverse teams, and driving customer satisfaction, brighthush is the place for you.

Position Overview

We are looking for an execution‑focused Customer Program Management Consultant to serve as the operational bridge between brighthush’s engineering, manufacturing, and supply chain teams and our external enterprise clients. In this role, you will own the contract lifecycle, establish robust program governance, manage approval workflows, and champion customer satisfaction. Your advanced expertise in cross‑functional solutions will be critical to delivering complex projects on time, within scope, and on budget.

Key Responsibilities

• Program Leadership: Own end‑to‑end program management for large, complex customer accounts, ensuring planned revenue and profit targets are met.
• Account Planning & Strategy: Partner with sales, business development, finance, and customer success to understand client needs, develop proposals, and secure long‑term agreements on processes, charges, and service levels.
• Cross‑Functional Coordination: Lead daily stand‑ups, sprint reviews, and milestone meetings with engineering, manufacturing, and supply chain stakeholders to guarantee timely product deliveries and project milestones.
• Operational Oversight: Manage MRP volumes, new product development support, and manufacturing readiness reviews, ensuring alignment across all functional teams.
• Governance & Reporting: Design integrated project plans, host regular program tracking meetings, and produce transparent status updates for internal teams and customers.
• Data‑Driven Insights: Leverage database management and analytical skills to prepare performance reports for monthly Operations Reviews and quarterly Customer Performance Reviews.
• Contract & SOW Management: Participate in contract negotiations, develop long‑term agreements on processes and charges, and author Statements of Work that align with customer objectives.
• Compliance & Audit Readiness: Ensure all programs meet regulatory and internal compliance standards, coordinate remediation plans, approvals, and evidence collection.
• Pricing & Bid Support: Collaborate with cost engineering, finance, and supply chain to analyze cost structures, price variances, and bid proposals.
• Customer Advocacy: Maintain frequent communication with customers to ensure satisfaction, solicit performance feedback, and relay insights to internal teams.

Essential Qualifications

• 10+ years of experience in program or project management within manufacturing, engineering, or supply chain environments.
• Advanced knowledge of manufacturing processes, scheduling, and supply chain management.
• Proficiency in infrastructure planning, pricing, contracts, and negotiation.
• Strong presentation, database management, and computer skills.
• Demonstrated ability to manage multiple detailed projects to successful completion under tight deadlines.
• Excellent communication skills with the ability to engage a wide variety of internal and external stakeholders.
• Self‑motivated leader capable of motivating diverse teams to achieve high production within strict timelines.
• Bachelor’s degree in Engineering, Business, Supply Chain, or related field (or equivalent combination of education and experience).
• Project Management Professional (PMP) certification highly preferred.

Preferred Qualifications

• Experience in high‑growth technology sectors such as AI, cloud, or data center infrastructure.
• Familiarity with regulatory compliance frameworks (e.g., ISO, CMMI, or industry‑specific standards).
• Proven track record of driving continuous improvement initiatives and cost‑saving projects.
• Experience with global supply chain operations and multi‑region coordination.

What You’ll Bring to brighthush

• Strategic thinking combined with hands‑on execution.
• Exceptional analytical and problem‑solving abilities.
• Strong stakeholder management and influence skills.
• Adaptability to fast‑paced, evolving project environments.
• A collaborative mindset that thrives in cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Program Management Consultant, you will:

• Progress to senior program management or leadership roles within the Customer Success or Operations divisions.
• Gain exposure to global markets, advanced manufacturing technologies, and cutting‑edge supply chain solutions.
• Participate in leadership development programs, mentorship initiatives, and technical workshops.
• Earn industry certifications (PMP, Six Sigma, etc.) through our sponsorship and learning budget.

Work Environment & Culture

Our remote‑first model means you can work from anywhere in the U.S., with occasional travel to client sites or brighthush hubs in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon, or California. We value work‑life balance, flexible schedules, and a culture that celebrates diversity, inclusion, and innovation. Our teams collaborate through modern collaboration tools, ensuring seamless communication across time zones.

Compensation & Benefits

While the base salary range for this role is $123,000–$170,000, we also offer a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off and holiday schedule.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs and mental health resources.
• Equity or stock‑option opportunities for eligible employees.

How to Apply

If you are ready to take your career to the next level and help brighthush deliver world‑class solutions to our clients, we encourage you to apply today. Submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about this opportunity.

brighthush is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, veteran status, or any other protected category under applicable law.

Contact & Next Steps

For more information about this role or to discuss your fit with brighthush, please reach out to our recruiting team at [email protected]. We look forward to exploring how your expertise can help us shape the future of technology and supply chain excellence.