Senior Customer Support Specialist – Compliance & Legal Investigations for Regulated Money Movement Services – Tucson, AZ

About brighthush

brighthush is a trailblazing fintech company that empowers consumers and businesses with secure, compliant money‑movement solutions. With a mission to simplify financial transactions while upholding the highest regulatory standards, brighthush has rapidly become a trusted partner for merchants, fintech innovators, and financial institutions across the United States. Our culture is built on curiosity, collaboration, and a relentless commitment to integrity—values that drive every team member to deliver exceptional service and protect the interests of our customers.

Why Join brighthush?

• Impactful Work: Your investigations will directly influence the decisions of our legal and compliance teams, ensuring that every customer interaction meets regulatory expectations.
• Growth & Development: We invest in continuous learning through internal training, certifications, and mentorship programs that help you advance from specialist to leadership roles.
• Inclusive Culture: brighthush celebrates diversity and fosters an environment where every voice is heard and valued.
• Competitive Compensation: We offer a market‑aligned salary range, comprehensive benefits, and a performance‑based review cycle.
• Work‑Life Balance: Flexible hours that align with the team’s core collaboration windows allow you to manage personal commitments while staying connected.

Role Overview

As a Senior Customer Support Specialist – Compliance & Legal Investigations, you will serve as the first line of defense in reviewing customer complaints related to our regulated money‑movement services. Your analytical rigor and storytelling ability will transform raw data into clear, actionable insights that guide our legal and compliance teams. In addition, you will support the subpoena team by researching and extracting responsive documents across multiple internal platforms, including Salesforce, QuickBase, and proprietary tools.

Key Responsibilities

• Compliance Reviews: Conduct thorough investigations of customer complaints, examining account histories, case notes, transaction records, and interaction logs to build a comprehensive narrative for each case.
• Legal Support: Research and retrieve documents in response to subpoenas, ensuring compliance with legal timelines and data privacy standards.
• Data Synthesis: Translate complex data sets into concise, factual summaries that support decision‑making by our Legal and Compliance teams.
• Process Adherence: Follow established procedures, escalating matters when clarification is needed and documenting all actions in our tracking system.
• Cross‑Functional Collaboration: Work closely with Legal, Compliance, Risk, and Product teams to ensure alignment on regulatory requirements and customer experience goals.
• Continuous Improvement: Identify bottlenecks in data retrieval or review workflows and propose solutions that enhance efficiency and accuracy.
• Quality Assurance: Maintain meticulous records of all investigations, ensuring traceability and audit readiness.

Essential Qualifications

• Minimum of 2 years of experience in compliance, customer dispute resolution, or legal/investigative support within a financial services, fintech, or SaaS environment that handles regulated money‑movement or payments products.
• Proven track record of conducting research across multiple systems and synthesizing findings into clear, organized deliverables.
• Strong understanding of regulatory compliance, consumer financial protection, or money‑movement services.
• Exceptional attention to detail and the ability to review high volumes of case records, identify relevant facts, and produce accurate narratives.
• Self‑motivated with the ability to work independently under minimal guidance in a high‑pressure, deadline‑driven environment.
• Inquisitive mindset: ability to think objectively, question assumptions, and pursue the full story behind each customer complaint or legal matter.
• Excellent written and verbal communication skills, capable of summarizing complex research findings for both legal and non‑legal audiences.
• Advanced research and analytical skills, with a proven ability to locate specific records across disparate systems.
• Expert at managing multiple active matters simultaneously in a fast‑paced legal and compliance environment.
• Strong problem‑solving abilities, proactively surfacing process improvement opportunities.
• Excellent organizational and project management skills, maintaining accurate records and tracking throughout the full lifecycle of each assigned matter.
• Ability to maintain composure under pressure and make sound, well‑reasoned decisions.
• Demonstrated professional judgment, integrity, commitment, and teamwork.

Preferred Qualifications

• Hands‑on experience with Salesforce, including efficient querying and navigation to locate responsive data.
• Experience with QuickBase or similar low‑code platforms.
• Knowledge of regulatory frameworks such as the Payment Card Industry Data Security Standard (PCI DSS), the Consumer Financial Protection Bureau (CFPB) regulations, or the Bank Secrecy Act (BSA).
• Certifications in compliance or risk management (e.g., Certified Regulatory Compliance Manager, Certified Fraud Examiner).

Skills & Competencies

• Analytical Thinking – Ability to dissect complex data sets and identify key insights.
• Communication – Clear, concise writing and speaking tailored to diverse audiences.
• Project Management – Prioritizing tasks, managing timelines, and delivering on commitments.
• Collaboration – Working effectively with cross‑functional teams in a virtual and in‑office setting.
• Adaptability – Thriving in a dynamic environment with evolving regulatory landscapes.
• Integrity – Upholding ethical standards and confidentiality at all times.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve alongside your interests. As a Senior Customer Support Specialist, you will have the opportunity to:

• Progress to a Compliance Analyst or Legal Research Lead role.
• Lead cross‑functional projects that shape our compliance strategy.
• Earn industry certifications and attend conferences to stay ahead of regulatory trends.
• Participate in mentorship programs, both as a mentee and a mentor, fostering a culture of knowledge sharing.

Work Environment & Culture

Our Tucson office is a hybrid workspace designed for collaboration, creativity, and comfort. We offer:

• Flexible work hours that align with core team collaboration windows.
• Modern, ergonomic workstations with the latest technology.
• Regular team‑building events, hackathons, and wellness initiatives.
• A culture that encourages curiosity, continuous improvement, and open dialogue.

Compensation & Benefits

We offer a competitive salary range that reflects your experience, qualifications, and the value you bring to brighthush. In addition, you will receive:

• Comprehensive medical, dental, and vision insurance plans.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• 401(k) retirement plan with company match.
• Life, disability, and accidental death & dismemberment (AD&D) coverage.
• Paid time off (PTO) for salaried employees; statutory sick leave for hourly employees.
• Professional development stipend and tuition reimbursement.
• Employee assistance program and mental health resources.

Equal Opportunity Employer

brighthush is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

How to Apply

Ready to make a tangible impact on the future of regulated money movement? Click the button below to submit your application and join a team that values integrity, innovation, and collaboration.

Apply to brighthush Today

Contact & Communication

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We look forward to discovering how your expertise can help brighthush continue to set the standard for compliance excellence in the fintech industry.