Senior Customer Relationship Manager – Global Brand Partnerships & Strategic Account Leadership at brighthush

About brighthush and the Opportunity

At brighthush, we are redefining the future of personal care and consumer solutions through science, innovation, and collaboration. Our mission is to deliver sustainable, high‑impact products that improve everyday lives while protecting the planet. We believe that our people are the heart of everything we do, and we celebrate the diversity of perspectives that drive our success. If you are passionate about building lasting customer relationships, uncovering new growth opportunities, and leading cross‑functional teams, you will thrive in our dynamic, purpose‑driven culture.

Why Join brighthush?

brighthush is a global leader in materials science and consumer applications, operating in more than 30 countries and employing over 36,000 talented professionals. Our portfolio spans packaging, infrastructure, mobility, and personal care, enabling us to create solutions that meet the evolving needs of consumers worldwide. As part of our commitment to sustainability, we invest heavily in research, technology, and people development to ensure a resilient, responsible future.

Position Overview

The Senior Customer Relationship Manager will serve as the primary strategic partner for key global brand owners in the personal care sector. Based in one of our major U.S. hubs—Midland, MI; Houston, TX; Collegeville, PA; Marietta, GA—or virtually on the East Coast, you will manage a portfolio of high‑value accounts, drive revenue growth, and collaborate closely with Sales, Technical Services & Development (TS&D), Marketing, and Finance to deliver integrated solutions that exceed customer expectations.

Key Responsibilities

• Account Portfolio Management – Develop and execute comprehensive account plans that align with both customer objectives and brighthush’s strategic goals.
• Relationship Leadership – Build and nurture long‑term partnerships with senior decision makers, ensuring open communication and mutual trust.
• Sales & Marketing Strategy – Lead the creation and execution of annual sales plans, integrating market intelligence, product positioning, and pricing strategies to maximize volume and margin.
• Market Intelligence – Gather, analyze, and disseminate insights on industry trends, competitor activity, and consumer behavior to inform tactical decisions.
• Negotiation & Pricing – Champion complex negotiations, secure favorable terms, and implement price adjustments while maintaining profitability.
• Cross‑Functional Collaboration – Partner with TS&D, Marketing, Finance, and Supply Chain to deliver seamless customer experiences and drive continuous improvement.
• CRM & Data Mastery – Utilize CRM, DSR, CMT, and Smart Pricing tools at an expert level to track performance, forecast demand, and identify upsell opportunities.
• Growth & Expansion – Identify and execute cross‑business opportunities, including new product introductions, geographic expansion, and partnership development.
• Strategic Decision Making – Evaluate short‑term versus long‑term trade‑offs, articulate recommendations, and secure stakeholder buy‑in.
• Team Development – Mentor and coach junior account managers, fostering a culture of learning and high performance.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Chemistry, or a related field (or equivalent military experience at U.S. E5 or higher).
• Minimum of 7 years of progressive account management or sales experience in the consumer goods or personal care industry.
• Proven track record of achieving or exceeding revenue targets and managing complex, multi‑stakeholder relationships.
• Strong analytical skills with the ability to interpret data, forecast trends, and translate insights into actionable strategies.
• Excellent written and verbal communication skills, capable of presenting to C‑suite executives and cross‑functional teams.
• Self‑starter with a bias for action, resilience, and a passion for continuous improvement.
• Legal eligibility to work in the United States; no visa sponsorship available.

Preferred Qualifications

• Experience in a global, multi‑brand environment with exposure to cross‑functional teams.
• Knowledge of TS&D processes, product development cycles, and technical specifications in personal care.
• Proficiency in advanced CRM systems and data analytics platforms.
• Demonstrated ability to lead negotiations that balance customer value with brighthush’s profitability.
• Background in sustainability initiatives and a commitment to responsible business practices.

Core Competencies

• Business Acumen – Deep understanding of financial metrics, market dynamics, and strategic trade‑offs.
• Communication – Clear, persuasive communication across all levels, from frontline teams to executive leadership.
• Negotiation – Skilled at crafting win‑win agreements and navigating complex contractual landscapes.
• Interpersonal Effectiveness – Ability to build trust, influence stakeholders, and foster collaborative environments.
• Influencing & Leadership – Lead initiatives through influence rather than authority, driving cross‑functional alignment.
• Analytical Thinking – Strong project management, strategic planning, and data‑driven decision making.

Career Growth & Development

At brighthush, we believe in investing in our people. As a Senior Customer Relationship Manager, you will have access to:

• Structured career pathways with clear progression to Director or Vice‑President roles.
• Leadership development programs, mentorship, and coaching.
• Cross‑functional training in TS&D, Marketing, and Supply Chain to broaden your skill set.
• Opportunities to lead global initiatives, product launches, and strategic partnerships.
• Access to a global network of experts, conferences, and industry events.

Work Environment & Culture

brighthush fosters an inclusive, collaborative culture where innovation thrives. We value:

• Open communication and transparency at all levels.
• Work‑life balance through flexible schedules and remote work options.
• Continuous learning and personal growth.
• Recognition of achievements and contributions.
• A commitment to sustainability and social responsibility.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Market‑competitive base salary with performance‑based bonuses.
• Comprehensive health, dental, and vision plans.
• Retirement savings plan with company match.
• Employee stock purchase program (availability varies by region).
• Paid time off, including vacation, sick leave, and parental leave.
• Wellness programs, on‑site fitness facilities, and employee discounts.
• Travel and relocation support (where applicable).
• Professional development budget and tuition reimbursement.

Travel & Relocation

While this role is based in the U.S., occasional travel may be required to meet with key customers, attend industry events, or collaborate with global teams. Relocation assistance is not available for this position.

How to Apply

Ready to take the next step in your career and join a company that is shaping the future of personal care? Submit your application through our careers portal and let’s explore how your expertise can drive success at brighthush.

About brighthush

brighthush is a leading materials science and consumer solutions company dedicated to delivering sustainable, high‑impact products worldwide. With a global footprint spanning 30 countries and a workforce of over 36,000, we are committed to innovation, customer success, and responsible stewardship of the planet.