Senior Sage Intacct Customer Support Specialist – Enterprise Finance & ERP Solutions – Remote at brighthush

About brighthush

brighthush is a forward‑thinking professional services firm that blends deep industry expertise with cutting‑edge technology solutions. With a presence in major U.S. financial hubs and a global network of partners, we help organizations transform their finance, accounting, and business operations through innovative cloud platforms, data analytics, and advisory services. Our culture is built on collaboration, continuous learning, and a genuine commitment to the success of our clients and our people.

Why Join brighthush?

At brighthush, you’ll be part of a firm that is recognized as one of the fastest‑growing in the industry. We empower our associates to take ownership of their careers, offering:

• Clear, merit‑based career progression with real opportunities to move into senior technical, consulting, or leadership roles.
• Flexible work arrangements, including fully remote options, so you can balance professional growth with personal life.
• A supportive environment where mentorship, coaching, and peer learning are embedded in everyday practice.
• Access to the latest tools and platforms, including Sage Intacct, to sharpen your technical skill set.
• A culture that celebrates diversity, inclusion, and the unique perspectives each team member brings.

Key Responsibilities

As a Senior Sage Intacct Customer Support Specialist, you will be the trusted point of contact for our clients’ most critical finance and accounting challenges. Your day‑to‑day work will involve:

• Ticket Management & Resolution – Review, triage, and resolve customer support tickets with a focus on speed, accuracy, and customer satisfaction.
• Root Cause Analysis – Diagnose complex issues, identify underlying causes, and develop actionable solutions.
• Solution Testing – Use sandbox and demo environments to validate fixes before communicating them to clients.
• Escalation & Collaboration – Escalate unresolved problems to internal stakeholders or Sage Intacct engineering, ensuring timely follow‑up.
• Knowledge Sharing – Document solutions, update knowledge base articles, and share best practices with the broader support community.
• Client Engagement – Communicate clearly and professionally with clients, managing expectations and building trust.
• Project Support – Assist implementation and technical services teams on highly configured Sage Intacct instances.
• Continuous Improvement – Identify process gaps, propose enhancements, and help drive the evolution of our support framework.

Essential Qualifications

• Bachelor’s degree in Business Administration, Accounting, Information Systems, or a related field.
• Minimum of 3 years’ experience in accounting, finance, or ERP support, preferably with exposure to Sage Intacct or similar cloud‑based financial platforms.
• Strong analytical and problem‑solving skills, with the ability to translate technical details into clear, actionable guidance.
• Excellent written and verbal communication skills, capable of interacting with clients at all levels.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with ticketing systems.
• Self‑motivated, organized, and able to manage multiple priorities in a fast‑paced environment.
• Eligibility to work in the U.S. without sponsorship.

Preferred Qualifications

• Experience with other ERP systems such as NetSuite, SAP, or Oracle Financials.
• Knowledge of accounting principles (GAAP, IFRS) and financial reporting processes.
• Previous exposure to SaaS customer support or technical consulting roles.
• Project management experience or certifications (PMP, Prince2).
• Strong interpersonal skills and a proven track record of building lasting client relationships.

Skills & Competencies

• Technical Proficiency – Comfortable navigating cloud platforms, troubleshooting integration points, and using diagnostic tools.
• Customer‑Centric Mindset – Passion for delivering exceptional service and turning challenges into opportunities.
• Collaboration & Teamwork – Ability to work cross‑functionally with implementation, engineering, and sales teams.
• Adaptability – Thrive in a dynamic environment where priorities shift and new technologies emerge.
• Leadership Potential – Demonstrate initiative, influence peers, and mentor junior associates.

Career Growth & Learning

At brighthush, we believe that learning is a lifelong journey. As a Senior Support Specialist, you will:

• Participate in structured onboarding and ongoing training programs focused on Sage Intacct, finance best practices, and customer success.
• Attend internal knowledge‑sharing sessions, webinars, and industry conferences to stay ahead of market trends.
• Earn certifications in Sage Intacct or related technologies, with company sponsorship for exam fees.
• Progress into specialized roles such as Solution Architect, Implementation Lead, or Client Success Manager.
• Take on leadership responsibilities, guiding a team of support specialists and shaping the future of our service delivery.

Work Environment & Culture

Our remote‑first model means you can work from anywhere while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Collaborative tools (Slack, Microsoft Teams, Confluence) that keep communication fluid.
• Regular virtual social events, game nights, and wellness challenges to foster camaraderie.
• A culture that values work‑life balance, encouraging you to set boundaries and recharge.

Compensation & Benefits

We offer a competitive total rewards package that reflects your experience and the value you bring to brighthush:

• Base Salary – $78,100 to $126,500, commensurate with qualifications and experience.
• Performance Bonus – Annual bonus potential based on individual and company performance.
• Health & Wellness – Comprehensive medical, dental, and vision plans, plus a flexible spending account.
• Retirement Savings – 401(k) plan with company match.
• Paid Time Off – Generous vacation, sick leave, and personal days.
• Professional Development – Reimbursement for certifications, courses, and conferences.
• Technology Stipend – Home office equipment allowance.
• Employee Assistance Program – Confidential counseling and support services.

How to Apply

If you are ready to bring your expertise in Sage Intacct and customer support to a dynamic, growth‑oriented firm, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. Our talent acquisition team will review your application and reach out to schedule an initial conversation.

Join brighthush and help shape the future of finance technology while advancing your career in a supportive, innovative environment.