Senior Enterprise Customer Success Manager – Driving Adoption & Growth for High‑Value Clients at brighthush
About brighthush
brighthush is a trailblazer in the open‑source security space, delivering hardened, production‑ready builds that empower developers, AI agents, and security teams worldwide. Our mission is simple yet powerful: enable organizations to innovate faster, stay compliant, and eliminate risk by providing the most secure foundation for their software stacks.
We serve a portfolio of Fortune 500 enterprises and global industry leaders—brighthush’s customers span a wide range of sectors, from defense and finance to media and cloud services. Our solutions are trusted by teams that demand the highest levels of security and reliability. With a strong backing from leading venture partners, brighthush is positioned for rapid growth and industry leadership.
The Role, In a Nutshell
As a Senior Enterprise Customer Success Manager at brighthush, you will be the primary post‑sales advocate for our most strategic accounts. You will own the entire customer journey—from onboarding through adoption to renewal—ensuring that each enterprise client realizes maximum value from our platform. Your role will be a blend of relationship building, technical guidance, and cross‑functional collaboration, working closely with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to deliver seamless, high‑impact experiences.
Key Responsibilities
- Customer Onboarding & Implementation – Lead the technical onboarding process for new enterprise customers, partnering with pre‑sales and post‑sales teams to understand requirements, goals, and challenges. Design and execute a customized onboarding plan that aligns with each client’s architecture and security strategy.
- Customer Advocacy – Serve as the voice of the customer within brighthush. Translate customer needs into actionable insights for product, engineering, and executive teams, ensuring that our roadmap reflects real‑world use cases and pain points.
- Issue Management & Escalation – Collaborate with Technical Support and Customer Engineering to resolve issues quickly and effectively. Own the escalation process, determining when to involve senior leadership or cross‑functional stakeholders to de‑escalate risks.
- Product Expertise & Thought Leadership – Develop deep, hands‑on knowledge of brighthush’s platform and stay ahead of industry trends, emerging threats, and best practices. Share insights with customers through workshops, webinars, and one‑on‑one sessions.
- Training & Education – Partner with the Education team to design and deliver training programs that empower customers to adopt best practices, secure their environments, and maximize ROI.
- Account Management & Growth – Build relationships across all levels of the customer organization, from technicians to CISOs. Work closely with Sales to identify upsell and expansion opportunities, while proactively mitigating churn risks.
What We’re Looking For
- 3+ years of experience in customer‑facing roles (Customer Success, Professional Services, Technical Account Management, or a blend of these with Sales, Solutions Engineering, or Technical Support) within SMB or mid‑market environments.
- Domain knowledge in one or more of the following areas: supply chain security, DevSecOps, application security, security infrastructure, regulatory compliance, vulnerability management, or software development lifecycle.
- A strategic, proactive mindset with the ability to own a portfolio of high‑value accounts and make autonomous decisions that drive customer outcomes.
- An entrepreneurial spirit—ready to challenge the status quo, design new processes, and build practices that elevate the customer experience.
- Commitment to continuous learning—actively seeking opportunities to grow professionally and personally.
- High emotional intelligence, strong prioritization skills, and the ability to navigate complex stakeholder environments.
Strongly Preferred
- Experience in early‑stage startups, where agility and innovation are paramount.
- Passion for technology and cybersecurity, with a hands‑on technical background in cloud computing environments, containers, Linux, or related domains.
- Demonstrated success in driving adoption, retention, and expansion for enterprise customers.
Why Join brighthush?
At brighthush, we’re not just building a product—we’re shaping the future of secure software development. Here’s what you can expect when you join our team:
Career Growth & Learning
- Structured career ladder with clear milestones for advancement.
- Access to industry conferences, certifications, and internal knowledge‑sharing sessions.
- Mentorship from senior leaders and cross‑functional experts.
Work Environment & Culture
- Remote‑first culture with flexible work hours and a focus on outcomes.
- Bi‑annual destination summits and monthly stipends for coworking spaces, phone, and internet.
- Transparent decision‑making and a culture of trust and intentional action.
- Inclusive, collaborative, and customer‑obsessed environment.
Compensation & Benefits
- Competitive base salary of $125,000 plus performance‑based bonus.
- Equity package with stock options upon hire and promotion, plus secondary offering participation.
- Full coverage of health, vision, and dental insurance for you and your dependents.
- Unlimited flexible time off to recharge and maintain work‑life balance.
- 18 weeks paid parental leave for birthing parents and 12 weeks for non‑birthing parents.
- Additional perks: monthly coworking stipend, tech allowance, and wellness programs.
How to Apply
If you’re ready to take ownership of high‑impact enterprise accounts, drive adoption, and shape the future of secure software, we want to hear from you. Apply today and become a key player in brighthush’s mission to secure the open‑source ecosystem.
Equal Opportunity Employer
brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider qualified applicants with criminal histories in accordance with applicable law.
Privacy Notice
By submitting your application, you acknowledge that brighthush will process your personal data in accordance with brighthush’s Global Candidate Privacy Notice.