Senior Customer Relationship Manager – Global Brand Partnerships & Strategic Account Leadership for Personal Care Innovation at brighthush

About brighthush – Pioneering Sustainable Personal Care Solutions

brighthush is a world‑renowned leader in materials science, delivering breakthrough consumer solutions that blend performance, sustainability, and design. With a presence in more than 30 countries and a workforce of over 36,000 innovators, engineers, and market specialists, brighthush shapes the future of everyday products—from eco‑friendly packaging to high‑performance personal care formulations. Our purpose‑driven mission is to create products that improve lives while protecting the planet, and we achieve this through relentless research, collaborative partnerships, and a culture that celebrates diverse perspectives. As we expand our global footprint, we are seeking visionary talent to help us deepen relationships with the most influential brands in the personal care arena.

Why Join brighthush?

Choosing a career at brighthush means becoming part of a forward‑thinking organization that invests heavily in its people, technology, and the communities it serves. Here are just a few reasons why top professionals choose brighthush:

• Global Impact: Work on products that reach millions of consumers worldwide and contribute to a more sustainable future.
• Innovation Ecosystem: Access state‑of‑the‑art labs, digital tools, and cross‑functional expertise that accelerate idea‑to‑market timelines.
• Career Mobility: Opportunities to relocate, rotate across business units, or lead international projects.
• Inclusive Culture: A workplace where every voice is heard, and diverse backgrounds are celebrated as a source of strength.
• Recognition & Rewards: Competitive compensation, performance bonuses, and programs that celebrate individual and team achievements.

Position Overview – Senior Customer Relationship Manager

The Senior Customer Relationship Manager will act as the strategic linchpin between brighthush and a portfolio of high‑value global brand owners in the personal care sector. Based in one of our major U.S. hubs—Midland, MI; Houston, TX; Collegeville, PA; Marietta, GA—or virtually on the East Coast, you will own the end‑to‑end customer journey, from initial opportunity identification through contract execution, product launch, and long‑term growth. This role demands a blend of commercial acumen, technical insight, and inspirational leadership to drive revenue, deepen trust, and co‑create innovative solutions that align with both customer aspirations and brighthush’s sustainability agenda.

Key Responsibilities

• Strategic Account Planning: Design and implement multi‑year account strategies that integrate market trends, customer roadmaps, and brighthush’s growth objectives. Regularly review and adjust plans based on performance metrics and emerging opportunities.
• Executive Relationship Management: Cultivate deep, trusted relationships with C‑suite and senior decision‑makers, serving as the primary point of contact for all strategic discussions, issue resolution, and joint innovation initiatives.
• Revenue & Margin Growth: Own the full sales cycle—forecasting, pipeline development, pricing negotiations, and deal closure—to consistently exceed quarterly and annual revenue targets while protecting profitability.
• Cross‑Functional Leadership: Lead multidisciplinary teams (Technical Services & Development, Marketing, Finance, Supply Chain, Legal) to deliver seamless, end‑to‑end solutions that meet or surpass customer expectations.
• Market Intelligence & Insight Generation: Conduct deep competitive analyses, monitor consumer behavior shifts, and translate findings into actionable recommendations for product positioning and go‑to‑market strategies.
• Negotiation & Pricing Strategy: Drive complex, high‑stakes negotiations, develop value‑based pricing models, and secure mutually beneficial contract terms that reinforce long‑term partnership health.
• Data‑Driven Decision Making: Leverage advanced CRM, DSR, CMT, and Smart Pricing platforms to track performance, forecast demand, identify upsell/cross‑sell opportunities, and generate executive‑level reports.
• Innovation Enablement: Partner with R&D and TS&D to co‑create new product concepts, sustainability initiatives, and packaging innovations that differentiate customers in the marketplace.
• Mentorship & Talent Development: Coach junior account managers and cross‑functional colleagues, fostering a high‑performance culture rooted in continuous learning and knowledge sharing.
• Travel & Customer Engagement: Conduct on‑site visits, host strategic workshops, and represent brighthush at industry conferences, trade shows, and customer events to strengthen relationships and uncover new business.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Chemistry, Chemical Engineering, or a related discipline (or equivalent military experience at U.S. E5 or higher).
• Minimum of 7 years of progressive account management, strategic sales, or business development experience within consumer goods, personal care, or related industries.
• Demonstrated record of consistently achieving or surpassing revenue targets and managing complex, multi‑stakeholder accounts.
• Strong analytical capabilities with proficiency in data interpretation, forecasting, and translating insights into strategic action plans.
• Exceptional written and verbal communication skills, with the ability to influence senior executives and present compelling business cases.
• Self‑motivated, results‑oriented mindset with a bias for action, resilience under pressure, and a passion for continuous improvement.
• Legal eligibility to work in the United States; brighthush does not provide visa sponsorship for this role.

Preferred Qualifications

• Experience operating in a global, multi‑brand environment with exposure to cross‑functional collaboration across continents.
• In‑depth knowledge of Technical Services & Development processes, product lifecycle management, and regulatory considerations specific to personal care formulations.
• Advanced proficiency with CRM platforms (e.g., Salesforce), data analytics tools (e.g., Power BI, Tableau), and pricing optimization software.
• Proven ability to lead sustainability‑focused negotiations, integrating environmental impact metrics into commercial agreements.
• Professional certifications such as Certified Professional Sales Leader (CPSL) or Project Management Professional (PMP) are a plus.

Core Competencies & Skills

• Business Acumen: Deep understanding of financial statements, margin drivers, and market dynamics to make informed strategic decisions.
• Strategic Communication: Ability to craft clear, persuasive narratives for diverse audiences, from technical teams to board‑level executives.
• Negotiation Mastery: Skilled at structuring win‑win agreements, managing risk, and navigating complex contractual landscapes.
• Interpersonal Influence: Talent for building trust, fostering collaboration, and aligning disparate stakeholders around common goals.
• Leadership by Influence: Demonstrated capacity to lead initiatives without direct authority, driving cross‑functional alignment and execution.
• Analytical Thinking: Strong problem‑solving abilities, data‑driven decision making, and strategic planning expertise.
• Innovation Mindset: Curiosity about emerging trends in sustainability, packaging, and personal care science, with a willingness to champion new ideas.

Career Growth & Development at brighthush

brighthush is committed to nurturing talent and providing clear pathways for advancement. As a Senior Customer Relationship Manager, you will benefit from:

• Structured Career Ladders: Defined progression routes to Director, Senior Director, and Vice‑President roles, with transparent criteria and regular performance reviews.
• Leadership Development Programs: Access to executive coaching, mentorship circles, and formal training modules focused on strategic leadership, negotiation, and digital transformation.
• Cross‑Functional Rotations: Opportunities to spend time in TS&D, Marketing, Supply Chain, or Sustainability teams to broaden expertise and increase organizational impact.
• Global Exposure: Participation in international project teams, global product launches, and regional market expansion initiatives.
• Continuous Learning: Tuition reimbursement, professional certification support, and a dedicated learning portal with courses on data analytics, sustainability, and emerging consumer trends.

Work Environment & Culture

At brighthush, we believe that a vibrant, inclusive culture fuels innovation. Our workplace is built on the following pillars:

• Collaboration & Transparency: Open communication channels, regular town‑halls, and cross‑functional brainstorming sessions encourage idea sharing.
• Flexibility & Work‑Life Integration: Hybrid work models, flexible scheduling, and generous remote‑work policies empower employees to balance personal and professional priorities.
• Recognition & Celebration: Formal awards, peer‑to‑peer recognition platforms, and milestone celebrations highlight individual and team achievements.
• Sustainability Commitment: Employees are encouraged to participate in green initiatives, volunteer programs, and internal sustainability challenges.
• Diversity, Equity & Inclusion (DEI): Dedicated DEI councils, employee resource groups, and inclusive hiring practices ensure a workplace where everyone can thrive.

Compensation, Perks & Benefits

While exact compensation varies by location, experience, and market benchmarks, brighthush offers a comprehensive total rewards package designed to attract and retain top talent:

• Competitive Base Salary: Aligned with industry standards and adjusted for regional cost of living.
• Performance‑Based Incentives: Quarterly and annual bonuses tied to individual, team, and company performance metrics.
• Health & Wellness: Medical, dental, vision coverage, mental health resources, on‑site fitness centers, and wellness stipends.
• Retirement Savings: 401(k) plan with generous company match and financial planning services.
• Equity Participation: Employee stock purchase program (where applicable) and potential long‑term incentive awards for eligible roles.
• Paid Time Off: Flexible vacation policy, sick leave, parental leave, and paid holidays to support work‑life balance.
• Professional Development: Annual learning budget, conference attendance, and access to industry publications.
• Travel & Relocation Support: Reimbursement for business travel, per‑diem allowances, and optional relocation assistance for eligible candidates.
• Employee Discounts: Savings on brighthush products, partner services, and wellness programs.

Travel & Relocation

This role is primarily U.S.-based with flexibility to work remotely from an East Coast location. Occasional travel—typically 10‑15% of the year—is required to meet key customers, attend industry conferences, and collaborate with global teams. While relocation assistance is not provided for this position, brighthush offers a robust remote‑work infrastructure to support seamless collaboration across geographies.

How to Apply

If you are ready to leverage your expertise, drive strategic growth, and make a lasting impact on the future of personal care, we invite you to submit your application through our careers portal. Include a tailored resume and a compelling cover letter that highlights your most relevant achievements and explains why you are the ideal fit for brighthush.

About brighthush – A Global Leader in Sustainable Consumer Solutions

brighthush combines cutting‑edge materials science with a deep commitment to sustainability, delivering high‑performance products that enhance everyday life while reducing environmental footprints. Our portfolio spans packaging, infrastructure, mobility, and personal care, serving customers in more than 30 countries. By investing in research, technology, and people, brighthush continues to set industry standards for innovation, responsibility, and growth. Join us and become part of a purpose‑driven organization that is shaping a brighter, more sustainable future for consumers worldwide.