Senior Customer Sales Manager – Marketplace & E‑Commerce Growth Strategist – Driving Global Consumer Success at brighthush

About brighthush and the Opportunity

brighthush is a trailblazer in the consumer packaged goods (CPG) arena, turning everyday moments into unforgettable experiences. With a portfolio that blends iconic heritage brands with cutting‑edge innovations, we are dedicated to delighting consumers across the globe. Our e‑commerce strategy is not just a channel; it’s the heartbeat of our mission, enabling us to connect directly with shoppers on the most influential digital marketplaces and to capture insights that shape the future of retail.

We are looking for a dynamic, results‑driven Senior Customer Sales Manager to lead the expansion of our Meals & Hydration categories on the premier online retail platform. In this role, you will own the end‑to‑end sales execution, partner closely with the platform’s internal teams, and drive revenue and market share objectives that align with brighthush’s “We Own It” and “We Are Consumer First” values.

Role Overview

As the senior steward of our marketplace presence, you will be the catalyst that transforms data into action, strategy into execution, and partnership into profit. You will manage a portfolio of high‑impact categories, ensuring that every product is positioned, promoted, and priced to win in a highly competitive digital landscape. Your influence will extend across marketing, supply chain, finance, and legal, creating a seamless experience for both the platform and our consumers.

Key Responsibilities

• Strategic Partnership & Relationship Management – Build and nurture high‑level relationships with the platform’s business development and category teams, ensuring alignment on objectives, priorities, and performance metrics.
  • Conduct quarterly business reviews with senior platform leaders to assess performance, identify growth opportunities, and refine joint strategies.
  • Serve as the primary point of contact for all category‑specific initiatives, fostering trust and collaboration.
• Revenue & Share Growth Leadership – Own the full P&L for Meals & Hydration categories, setting ambitious revenue and share targets, and executing tactics that deliver measurable growth.
  • Develop annual business plans that forecast revenue, margin, and inventory requirements.
  • Track performance against KPIs and adjust tactics in real time to stay on target.
• New Item Authorization & Distribution Excellence – Drive the approval of new product launches, secure optimal shelf space, and ensure consistent availability across all digital touchpoints.
  • Coordinate with product, supply chain, and marketing to create launch plans that meet platform requirements.
  • Monitor inventory levels and coordinate replenishment to avoid stockouts.
• Promotional & Pricing Strategy Execution – Design and implement promotional calendars, price point strategies, and incremental placement plans that maximize profitability while staying true to brand positioning.
  • Leverage data to identify optimal discount windows and bundle opportunities.
  • Collaborate with the platform’s pricing team to secure favorable terms and visibility.
• Data‑Driven Decision Making – Leverage proprietary analytics platforms (Power BI, Profitero, Circana, Spark, Mintel) and syndicated data to build comprehensive business plans, forecast performance, and identify growth levers.
  • Create dashboards that provide real‑time insights into sales velocity, margin, and inventory.
  • Translate complex data sets into actionable recommendations for cross‑functional teams.
• Cross‑Functional Collaboration – Work with marketing, supply chain, finance, and legal teams to synchronize launch plans, inventory forecasts, and compliance requirements.
  • Ensure that all stakeholders are aligned on timelines, budgets, and performance expectations.
  • Facilitate communication between the platform and internal teams to resolve issues quickly.
• Documentation & Reporting – Maintain meticulous records of all business transactions, performance reports, and strategic initiatives to support transparency and continuous improvement.
  • Prepare monthly and quarterly reports for senior leadership.
  • Document lessons learned and best practices for future reference.
• Travel & On‑Site Presence – Travel 10‑20% of the time to meet with platform representatives, attend industry events, and conduct on‑site audits as needed.
  • Represent brighthush at trade shows, conferences, and partner meetings.
  • Conduct store‑level audits to ensure brand standards are met.

Essential Qualifications

• Minimum 5 years of proven experience in customer account management within a CPG environment, with direct P&L and forecasting ownership.
• Demonstrated success in managing relationships with large retail customers, advocating for resources, and expanding partnership scope.
• Strong analytical acumen, capable of interpreting complex data sets to develop actionable business plans.
• Excellent communication skills—written, verbal, and presentation—across all organizational levels.
• Proficiency in Microsoft Office and advanced data visualization tools (Power BI, Profitero, Circana, Spark, Mintel).
• Self‑starter who thrives in a remote, exempt schedule while maintaining rigorous accountability and deliverables.
• Willingness to travel 10‑20% of the time and align work hours with Pacific Standard Time when required.

Preferred Qualifications

• Experience managing a portfolio of $100M+ in revenue within a marketplace context.
• Background in e‑commerce category management, including experience with promotional planning, inventory optimization, and digital merchandising.
• Track record of driving share growth in highly competitive categories.
• Knowledge of the latest e‑commerce trends, consumer behavior analytics, and digital marketing tactics.
• Experience working in a fast‑paced, high‑growth environment with a strong focus on continuous improvement.

Skills & Competencies

• Customer‑First Mindset – Deep empathy for shopper needs and the ability to translate that into actionable sales strategies.
• Strategic Thinking – Ability to see the big picture while managing day‑to‑day execution.
• Negotiation & Influence – Skilled at securing favorable terms and driving consensus across cross‑functional teams.
• Data Literacy – Comfortable turning raw data into clear insights and recommendations.
• Project Management – Proven ability to juggle multiple initiatives, set priorities, and meet deadlines.
• Adaptability – Thrive in a dynamic environment, quickly adjusting to new priorities and market shifts.

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a shared journey. As a Senior Customer Sales Manager, you will:

• Lead high‑impact projects that shape the future of our e‑commerce strategy.
• Collaborate with senior leaders across marketing, finance, and supply chain, gaining exposure to all facets of the business.
• Participate in leadership development programs, mentorship initiatives, and cross‑functional rotations.
• Access continuous learning resources, including industry conferences, webinars, and internal knowledge hubs.
• Potential to advance into Director or VP roles within the Customer Business Team, or transition into broader e‑commerce and category leadership positions.

Work Environment & Culture at brighthush

We foster a culture of ownership, collaboration, and innovation. Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly virtual huddles, cross‑team syncs, and real‑time collaboration tools.
• Flexible work hours that respect work‑life balance, with a focus on results rather than rigid schedules.
• A supportive community that celebrates wins, learns from challenges, and values diverse perspectives.
• Regular town‑hall meetings where leadership shares company vision, strategy updates, and celebrates milestones.

Compensation & Benefits

We offer a competitive total rewards package that reflects your expertise and the value you bring to brighthush:

• Base Salary – $96,800 to $121,000, commensurate with experience and geographic location.
• Performance Bonus – Eligible for a bonus based on individual and company performance metrics.
• Health & Wellness – Comprehensive medical, dental, vision, and prescription coverage for you and your eligible dependents.
• Financial Security – 401(k) plan with company match, life insurance, disability coverage, and retirement planning resources.
• Paid Time Off & Flexibility – Generous PTO, company holidays, flexible work arrangements, and a supportive leave policy.
• Well‑Being Programs – Employee Assistance Program, mental health resources, wellness challenges, and family support initiatives.
• Professional Development – Reimbursement for certifications, courses, and industry conferences.

Why Join brighthush?

At brighthush, you will be part of a mission to bring joy to consumers through innovative products and exceptional service. You will work alongside passionate professionals who are dedicated to excellence, creativity, and continuous improvement. Your contributions will directly influence the growth trajectory of our most dynamic categories, and you will have the autonomy to shape strategies that resonate with millions of shoppers worldwide.

Ready to Make an Impact?

If you are a strategic thinker, a data‑driven performer, and a relationship builder who thrives in a fast‑paced, remote environment, we want to hear from you. Join brighthush and help us turn everyday moments into unforgettable experiences.

Apply Today – Your next career adventure starts here. Click the link below to submit your application and become a key player in brighthush’s e‑commerce success story.