Dynamic Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush and the Retail Experience Landscape

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in over 40 countries and a portfolio of iconic brands, brighthush has built a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous learning. As part of the brighthush family, you’ll join a team that is passionate about creating memorable shopping experiences, fostering community, and driving sustainable growth.

Why This Role Matters

At brighthush, the front‑end of every store is the heartbeat of the customer journey. The Retail Customer Experience Coordinator is the linchpin that ensures every guest walks out satisfied, every associate is empowered, and every loyalty program is maximized. This role blends people management, operational excellence, and customer‑centric strategy to elevate the brand’s promise of value and service.

Key Responsibilities

• Lead Front‑End Excellence: Oversee a team of Associates in the front‑end area, ensuring prompt, courteous service and a clean, organized environment.
• Champion Loyalty Programs: Drive adoption of credit and loyalty initiatives, coaching Associates to personalize the experience and upsell membership benefits.
• Mentor & Coach: Design and deliver training modules on customer engagement, POS usage, and store policies; provide ongoing feedback and recognition.
• Operational Oversight: Assign registers, manage POS coverage, coordinate breaks, and respond to staffing needs in real time.
• Customer Issue Resolution: Address complaints swiftly, turning potential negatives into positive outcomes and reinforcing brand trust.
• Plan Execution & Prioritization: Ensure Associates execute tasks in line with the store plan, prioritizing high‑impact activities and maintaining momentum.
• Communication & Collaboration: Maintain clear, accurate communication with management and staff, providing progress updates and aligning on priorities.
• Compliance & Safety: Uphold all labor laws, store policies, and safety protocols; promote a safe, secure shopping environment.
• Shrink & Loss Prevention: Support store shrink reduction initiatives, monitoring inventory accuracy and reporting discrepancies.
• Continuous Improvement: Partner with store leadership to refine training, processes, and customer touchpoints, driving measurable performance gains.
• Other Duties: Perform additional tasks as assigned to support store objectives and operational needs.

Essential Qualifications

• Minimum of 8 years of progressive retail experience, with at least 1 year in a supervisory role.
• Demonstrated ability to manage a high‑volume front‑end team in a fast‑paced environment.
• Strong understanding of merchandising techniques and visual presentation.
• Proficiency with POS systems and retail technology platforms.
• Excellent communication, organizational, and problem‑solving skills.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Commitment to fostering a culture of honesty, integrity, and confidentiality.
• Experience in training and developing Associates, with a track record of improving performance metrics.
• Flexibility to work a variable schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Background in loyalty program management or membership sales.
• Experience with loss prevention and shrink reduction strategies.
• Knowledge of labor laws and compliance requirements in the retail sector.
• Proficiency in multiple languages to serve a diverse customer base.
• Leadership training or certification in retail operations.

Core Skills & Competencies

• Customer‑First Mindset: Passion for delivering exceptional service and creating memorable shopping moments.
• Team Leadership: Ability to inspire, coach, and develop Associates, fostering a collaborative and high‑performing culture.
• Operational Acumen: Strong grasp of store operations, inventory management, and POS systems.
• Analytical Thinking: Skill in interpreting sales data, customer feedback, and performance metrics to drive improvements.
• Communication: Clear, concise, and persuasive communication with staff, customers, and senior leadership.
• Adaptability: Comfortable navigating change, managing multiple priorities, and maintaining composure under pressure.
• Integrity & Ethics: Commitment to upholding company values, confidentiality, and compliance.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Retail Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that cover advanced retail strategy, people management, and operational excellence.
• Mentorship from senior executives who have a proven track record of scaling retail operations.
• Cross‑functional projects that expose you to merchandising, supply chain, and digital initiatives.
• Opportunities to transition into regional management, store operations, or corporate roles in merchandising, marketing, or customer experience.
• Continuous learning through workshops, webinars, and industry conferences.

Work Environment & Company Culture

brighthush’s culture is built on the pillars of inclusivity, innovation, and empowerment. You’ll experience:

• A collaborative team atmosphere where every voice is heard and valued.
• Open communication channels, from daily huddles to quarterly town halls.
• Recognition programs that celebrate achievements, both big and small.
• Employee resource groups that support diversity, equity, and inclusion.
• A commitment to sustainability, with initiatives that reduce waste and promote responsible sourcing.

Compensation, Perks, and Benefits

While the base hourly rate for this role ranges from $15.00 to $15.50, the total rewards package at brighthush is designed to support your well‑being and professional growth:

• Competitive salary commensurate with experience and performance.
• Comprehensive health, dental, and vision plans, including options for HSA and FSA.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Employee discounts on merchandise, travel, and partner services.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including EAP, smoking cessation, and mental health resources.
• Insurance options covering life, short‑term and long‑term disability, and auto/home.
• Employee referral bonuses and recognition awards.

Location & Schedule

Position: Retail Customer Experience Coordinator Store: brighthush Store 1441 Kentwood, MI Address: 3778 28th Street S.E., Kentwood, MI 49423 Schedule: Flexible, including nights, weekends, and holidays.

How to Apply

Ready to elevate the customer experience and lead a high‑performing team? Click the link below to submit your application and join the brighthush family:

Apply to brighthush Today

Our Commitment to Diversity and Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Retail Customer Experience Coordinator at brighthush, you’ll be at the forefront of delivering unforgettable shopping moments, nurturing a high‑energy team, and driving the success of one of the world’s most respected retail brands. If you thrive in a dynamic environment, possess a passion for customer service, and are ready to take your career to the next level, we invite you to apply and become part of our vibrant, growth‑oriented community.