Strategic Portfolio Customer Success Manager – Global Adoption & Growth Champion at brighthush

About brighthush

brighthush is the world’s leading secure access platform, empowering individuals and organizations to manage, protect, and seamlessly access AI, applications, and credentials—all from the browser. Trusted by more than 100,000 businesses and millions of users worldwide, brighthush blends cutting‑edge security with everyday simplicity. Our mission is to give everyone seamless access to everything they need to work, move fast, and stay protected as their environments evolve.

Why Join brighthush?

At brighthush, we’re building a future where secure access is effortless and ubiquitous. We’re a high‑growth, collaborative organization that values diversity, inclusion, and continuous learning. Our remote‑first culture gives you the flexibility to thrive from anywhere while staying connected to a vibrant community of innovators.

Role Overview

We’re looking for a Strategic Portfolio Customer Success Manager to become the trusted advisor for our most important customers worldwide. In this mid‑level role, you will drive adoption, retention, and growth by shaping the customer experience, orchestrating onboarding, and partnering with cross‑functional teams to deliver value that keeps our customers loyal and expanding.

Key Responsibilities

• Onboarding & First Value Attainment – Lead the end‑to‑end onboarding journey for your portfolio, ensuring customers achieve first value quickly and understand how to leverage brighthush’s full capabilities.
• Strategic Engagement & Growth Planning – Partner with Sales and Renewals leadership to prioritize accounts, design targeted engagement plans, and identify upsell and cross‑sell opportunities that drive revenue growth.
• Customer Journey Management – Nurture customers through digital‑led, one‑to‑many, and human‑led programs across the entire lifecycle—from onboarding to renewal and expansion—leveraging webinars, brighthush University, and community forums.
• Executive Advocacy & Escalation – Conduct executive business reviews, surface at‑risk accounts, and lead the SWARM process with Product, Engineering, and Customer Care to resolve issues swiftly.
• Technical Enablement – Build deep product knowledge to guide admins through deployments and identity integrations such as SSO, SCIM, MFA, and migrations, translating technical features into tangible business outcomes.
• Feedback & Roadmap Influence – Capture and route customer insights to Product via structured channels, ensuring that customer needs shape the future roadmap.
• Data‑Driven Decision Making – Use health metrics, adoption dashboards, and predictive analytics to mitigate risk, identify expansion opportunities, and report on portfolio performance.
• Process Automation & Efficiency – Leverage AI and automation tools to streamline repeatable tasks, freeing up time for high‑impact customer interactions.

Essential Qualifications

• 3+ years of experience in Customer Success, Account Management, or a related role within a SaaS or technology company.
• Proven track record of using data and analytics to inform strategy and drive measurable customer outcomes.
• Hands‑on experience with customer success platforms such as Gainsight and CRM systems like Salesforce.
• Strong written and verbal communication skills, with the ability to translate complex technical concepts into clear business value.
• Excellent project management skills, with a demonstrated ability to prioritize multiple initiatives in a fast‑moving environment.
• Customer‑centric mindset, passionate about understanding and solving customer challenges to increase satisfaction, loyalty, and revenue.
• Self‑motivated, proactive, and eager to grow alongside brighthush’s rapid expansion.

Preferred Qualifications

• Background in cybersecurity or experience working with security‑focused products.
• Proficiency with business intelligence tools such as Power BI or Tableau.
• Prior exposure to brighthush solutions or similar secure access platforms.
• Experience managing enterprise‑level accounts and navigating complex stakeholder landscapes.

Skills & Competencies

• Strategic Thinking & Visionary Planning
• Data Analysis & Insight Generation
• Technical Fluency in Identity & Access Management (IAM) concepts
• Stakeholder Management & Influencing Skills
• Change Management & Adoption Enablement
• Collaboration Across Product, Engineering, Marketing, and Customer Care
• Resilience & Adaptability in a Rapidly Evolving SaaS Landscape

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as our product. As a Portfolio Customer Success Manager, you will:

• Progress to Senior or Lead Customer Success roles, overseeing larger portfolios and mentoring junior teammates.
• Transition into Product Management, Customer Experience, or Sales Leadership, leveraging your deep customer insights.
• Participate in cross‑functional initiatives that shape the future of secure access technology.
• Access a generous annual learning stipend to pursue certifications, conferences, or courses that accelerate your professional development.

Work Environment & Company Culture

brighthush thrives on a culture of inclusion, curiosity, and continuous improvement. Our remote‑first model means you can work from anywhere while staying connected through:

• Weekly virtual town halls and cross‑team knowledge sharing sessions.
• Monthly hackathons and innovation challenges that encourage creative problem solving.
• Peer‑to‑peer recognition via Quantum Workplace, celebrating wins big and small.
• Regular wellness initiatives, including quarterly self‑care days and volunteer days.
• Transparent communication from leadership, fostering a sense of ownership and belonging.

Compensation & Benefits

Our compensation package reflects the cost of labor across multiple U.S. geographic markets and is tailored to your experience, skills, and location. Typical base salary ranges from $74,000 to $85,000 USD, with additional performance‑based incentives.

Benefits include:

• Competitive base salary and annual performance bonuses.
• Comprehensive health, dental, and vision coverage—including dependents.
• Flexible paid time off, with extra self‑care and volunteer days.
• Parental leave and family‑friendly policies.
• Home office setup support and remote work stipend.
• brighthush Families free account for up to five members.
• Employee Assistance Program for mental and physical well‑being.
• Annual learning stipend and access to internal training resources.

How to Apply

Ready to shape the future of secure access and help our customers thrive? Submit your application through the link below. We’re excited to learn how your experience and vision align with brighthush’s mission.

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brighthush is committed to building an inclusive community that reflects the diversity of the world we serve. We welcome candidates of all races, genders, sexual orientations, national origins, backgrounds, and perspectives. Your unique perspective matters more than any checkbox on a résumé.

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