Senior Customer Site Service Representative – Automotive Coatings & Paint Process Expert – Austin, TX – Join brighthush’s Innovative Technical Support Team

About brighthush

brighthush is a global leader in advanced coatings and paint solutions, dedicated to delivering high‑performance, sustainable products that elevate automotive manufacturing worldwide. With a presence in over 30 countries, we empower our customers to achieve flawless finishes, superior durability, and exceptional value. Our culture is built on curiosity, collaboration, and a relentless drive to push the boundaries of what’s possible in coatings technology.

Why Austin, TX?

Austin is a thriving hub for automotive innovation, home to a growing network of assembly plants, research labs, and a vibrant talent pool. By joining brighthush in Austin, you’ll be at the heart of the industry, working side‑by‑side with leading manufacturers and contributing directly to the success of their production lines.

Position Overview

We are seeking a seasoned Customer Site Service Representative III to become an integral part of our technical support team. In this role, you will provide on‑site expertise in product performance, color management, defect analysis, and corrective action for automotive assembly plants. You will act as the bridge between our engineering teams and the customer’s production floor, ensuring that every coating application meets or exceeds the highest standards of quality and reliability.

Key Responsibilities

• Lead daily operations of brighthush coatings at customer automotive assembly plants, ensuring seamless integration of our products into existing paint shop processes.
• Deliver on‑site technical and application expertise, including color matching, defect identification, root‑cause analysis, and implementation of corrective actions.
• Collaborate with customer teams to enforce product quality and performance specifications, and support new product launches and process improvements.
• Serve as the primary point of contact for customer inquiries, providing timely, data‑driven solutions that reinforce brighthush as the supplier of choice.
• Manage and nurture existing customer relationships while proactively identifying opportunities for expansion and cross‑selling of brighthush solutions.
• Track and report on key performance indicators (KPIs) such as defect rates, turnaround times, and customer satisfaction scores, driving continuous improvement initiatives.
• Act as a liaison between the customer, brighthush sales, and technical teams, ensuring alignment on goals, timelines, and deliverables.

Essential Qualifications

• Minimum of 4 years’ experience in the automotive coatings industry, with a proven track record in paint shop process management.
• Strong background in coatings chemistry, paint application techniques, and defect analysis.
• Proficiency with SAP or similar ERP systems for inventory, product usage, and paint trial management.
• Demonstrated ability to lead a shift or team autonomously, making data‑driven decisions without constant supervision.
• Excellent communication skills, capable of engaging with all levels of a customer organization—from shop floor operators to senior executives.
• Bachelor’s degree in Chemical Engineering, Materials Science, or a related field (high school diploma/GED accepted with equivalent experience).
• Valid U.S. work authorization for full‑time employment.

Preferred Qualifications

• Experience with advanced color management systems and spectrophotometry.
• Knowledge of sustainability initiatives in coatings, such as VOC reduction and water‑based formulations.
• Previous exposure to multi‑site customer environments and the ability to travel as needed.
• Project management certification (PMP, PRINCE2) or equivalent.

Core Competencies & Skills

• Technical Expertise: In-depth understanding of automotive paint chemistry, application methods, and quality control.
• Analytical Thinking: Ability to dissect complex problems, identify root causes, and recommend actionable solutions.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building long‑term partnerships.
• Collaboration: Proven track record of working effectively across cross‑functional teams.
• Adaptability: Comfortable navigating fast‑paced environments and shifting priorities.
• Communication: Clear, concise, and persuasive in both written and verbal formats.

What brighthush Offers You

At brighthush, we believe that our people are our greatest asset. That’s why we provide a comprehensive package designed to support your professional growth, personal well‑being, and financial security.

Career Growth & Development

• Structured career ladder with clear progression paths from Customer Site Service Representative to Technical Lead, Program Manager, or Sales Engineer.
• Access to internal training programs, certifications, and mentorship opportunities.
• Regular performance reviews and goal‑setting sessions to align your career aspirations with company objectives.
• Cross‑functional projects that broaden your skill set and expose you to new areas of the business.

Learning & Innovation

• Hands‑on experience with cutting‑edge coatings technology and state‑of‑the‑art paint shop equipment.
• Participation in R&D initiatives, including pilot projects and new product development.
• Access to a global network of experts, conferences, and industry events.

Work Environment & Culture

• Inclusive, collaborative, and supportive workplace that values diverse perspectives.
• Flexible work arrangements, including hybrid and remote options, to support work‑life balance.
• Team‑building activities, hackathons, and innovation challenges that foster creativity and camaraderie.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to individual and company goals.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible vacation policies.
• Employee wellness programs, including gym memberships and mental health resources.
• Travel allowances and per diem for on‑site assignments.

Join brighthush – Where Innovation Meets Impact

If you are a proactive, technically minded professional who thrives on solving complex challenges and building lasting relationships, brighthush invites you to bring your expertise to our Austin team. You’ll play a pivotal role in shaping the future of automotive coatings, ensuring that every finish not only meets but exceeds customer expectations.

Ready to elevate your career and make a tangible difference in the automotive industry? Apply now and become part of brighthush’s mission to deliver brighter, cleaner, and more sustainable solutions worldwide.