Experienced Dutch‑Bilingual Customer Care Specialist – Voice & Multichannel Support – Remote Metro Manila

Welcome to brighthush – Where Customer Experience Meets Innovation

At brighthush, we’re redefining the way businesses connect with their customers. With a global footprint that spans continents and cultures, we harness cutting‑edge technology and a people‑first mindset to deliver service experiences that delight and inspire. Our mission is simple: empower every customer interaction to be seamless, empathetic, and impactful.

As a Dutch‑Bilingual Customer Care Specialist, you’ll be at the heart of this mission. You’ll join a vibrant, collaborative team that thrives on continuous learning, creative problem‑solving, and a shared commitment to excellence. Whether you’re answering a call, crafting a response in email, or navigating a complex issue, your work will directly influence customer satisfaction and drive our business forward.

Key Responsibilities – Your Day‑to‑Day Impact

In this role, you’ll be the trusted voice and written word for our Dutch‑speaking customers. Your responsibilities will span multiple channels, ensuring consistent quality and a unified brand experience.

Voice Support – The Human Touch

• Answer incoming Dutch calls with professionalism and warmth.
• Diagnose and resolve customer inquiries ranging from product questions to technical troubleshooting.
• Escalate complex issues to specialized teams while maintaining clear communication.
• Document every interaction accurately in our CRM, ensuring data integrity and future reference.
• Collaborate with cross‑functional teams in English to share insights and drive continuous improvement.

Non‑Voice Support – The Written Connection

• Respond to emails, chat, and other written channels in fluent Dutch.
• Maintain meticulous customer records and update case statuses.
• Perform administrative tasks such as data entry, ticket routing, and follow‑up reminders.
• Assist in report preparation to track key metrics and identify trends.

Multichannel Excellence – Seamless Across Platforms

• Integrate voice and non‑voice interactions to provide a cohesive experience.
• Adapt communication style to suit the channel and the customer’s needs.
• Maintain consistent quality across all touchpoints, ensuring brand voice and tone remain intact.

Quality & Compliance – Upholding Standards

• Adhere to company policies and industry regulations.
• Protect customer data by following strict confidentiality protocols.
• Deliver high accuracy in all communications and documentation.

What You’ll Bring – Your Skills, Experience, and Passion

We’re looking for individuals who combine technical proficiency with genuine empathy. Below are the essential and preferred qualifications that will help you thrive at brighthush.

Language Proficiency – The Core Requirement

• Dutch – Mandatory: Native or near‑native fluency in both spoken and written Dutch.
• English – Mandatory: Strong working proficiency for internal collaboration and documentation.
• French – Preferred: Bonus for candidates who can communicate in French, though not required.

Professional Experience – Proven Customer‑Centricity

• Minimum of 1‑2 years in a customer service or contact centre environment.
• Experience handling high‑volume, fast‑paced interactions.
• Demonstrated ability to resolve issues efficiently while maintaining a positive tone.

Core Competencies – What Makes You Stand Out

• Empathy & Active Listening: Ability to understand customer concerns and respond with genuine care.
• Problem‑Solving & Decision Making: Quick, logical analysis to find effective solutions.
• Multitasking & Time Management: Juggle multiple conversations and tasks without compromising quality.
• Attention to Detail: Ensure accurate documentation and adherence to procedures.
• Ownership & Accountability: Take responsibility for outcomes and follow through on commitments.
• Confidence in communicating with team leads and stakeholders.

Technical & Soft Skills – The Full Package

• Proficiency with CRM systems (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Comfortable using collaboration tools such as Slack, Teams, or similar platforms.
• Strong written and verbal communication in Dutch and English.
• Adaptability to new technologies and processes.

Work Environment & Culture – Why brighthush is a Great Place to Grow

At brighthush, we believe that a supportive, inclusive environment fuels innovation and personal growth. Here’s what you can expect:

• Remote Flexibility: Work from the comfort of your home with a fully supported WFH setup.
• On‑Site Support: Access to our BGC office for equipment pickup and occasional collaboration.
• Collaborative Culture: Cross‑functional teams that value diverse perspectives and open communication.
• Continuous Learning: Annual learning budget, 360 Learning platform, and regular skill‑building workshops.
• Well‑Being Focus: Mental health resources, HMO coverage, life insurance, and generous leave policies.
• Career Pathways: Clear progression routes from specialist to senior specialist, team lead, or managerial roles.

Compensation & Benefits – We Value Your Contribution

While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentives.
• Health and wellness benefits: HMO, mental health support, and life insurance.
• Paid time off: vacation, sick leave, and personal days.
• Annual learning budget and access to professional development resources.
• Flexible work hours to support work‑life balance.
• Employee referral program and recognition initiatives.

What’s Next – Your Journey Starts Here

Ready to bring your Dutch language skills, customer‑service expertise, and passion for excellence to a global team? We’re excited to learn more about you.

To apply, please submit your resume, a brief cover letter highlighting your relevant experience, and your salary expectations and preferred start date. Our recruitment team will review your application and reach out to schedule a conversation.

Join brighthush and become part of a forward‑thinking organization that values your voice, supports your growth, and celebrates your successes.

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