Strategic Customer Success Manager – Global Account Growth & Retention Lead for Borderless Workforce Solutions

Welcome to brighthush – Where Work Knows No Borders

At brighthush, we’re redefining the future of work by building the world’s most powerful workforce management platform. Our technology seamlessly handles global payroll, benefits, taxes, and compliance, allowing companies to hire anyone, anywhere, with a single click. We’re on a mission to empower every individual to pursue their dream job, no matter where they live. If you’re passionate about creating inclusive, borderless opportunities and want to be part of a rapidly growing, diverse global team, we want to hear from you.

About the Role

As a Strategic Customer Success Manager at brighthush, you will be the heartbeat of our most valuable accounts. You’ll partner with senior leaders, understand their evolving needs, and translate those insights into actionable growth plans. Your focus will be on ensuring long‑term client satisfaction, driving renewals, and unlocking expansion opportunities across our suite of products. You’ll act as the bridge between our customers and cross‑functional teams, ensuring that every interaction reflects brighthush’s commitment to excellence.

Key Responsibilities

• Account Leadership & Growth: Build and nurture deep, strategic relationships with our Best‑of‑the‑Best (BOB) clients. Identify upsell and cross‑sell opportunities that align with their business objectives.
• Client Advocacy: Champion the voice of the customer within brighthush. Translate feedback into product enhancements, service improvements, and roadmap priorities.
• Renewal & Retention: Own the renewal process, ensuring high renewal rates and minimal churn. Develop proactive retention plans that anticipate client challenges.
• Cross‑Functional Coordination: Serve as the primary point of contact for Product, Sales, Marketing, and Support. Facilitate seamless communication and timely delivery of solutions.
• Data‑Driven Insights: Leverage analytics to monitor account health, forecast growth, and report on key performance indicators.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops. Share best practices and emerging trends in global workforce management.

Essential Qualifications

• 5+ years of experience in Customer Success, Account Management, or Enterprise Sales, preferably in SaaS or HR tech.
• Proven track record of managing high‑value accounts and driving revenue growth.
• Exceptional communication skills – able to articulate complex concepts to both technical and non‑technical audiences.
• Strong analytical mindset with the ability to interpret data and translate insights into action.
• Self‑motivated, highly organized, and comfortable working in a fast‑paced, remote-first environment.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Experience working with global payroll, benefits, or compliance solutions.
• Background in consulting or professional services.
• Knowledge of international labor laws and cross‑border HR challenges.
• Experience leading customer success initiatives in a high‑growth startup.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align client goals with brighthush’s product roadmap.
• Relationship Building: Talent for establishing trust and rapport with C‑level executives.
• Problem Solving: Creative, data‑driven approach to resolving complex client issues.
• Project Management: Skilled at coordinating cross‑functional teams and managing multiple priorities.
• Customer‑Centric Mindset: Passionate about delivering exceptional customer experiences.
• Adaptability: Thrives in a dynamic environment with evolving priorities.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as limitless as our global vision. You’ll have access to:

• Structured mentorship programs with senior leaders.
• Regular learning sessions on industry trends, product updates, and soft‑skill development.
• Clear promotion paths from Customer Success Manager to Senior Manager, Director, and VP roles.
• Cross‑departmental projects that broaden your skill set and expand your network.
• Annual hackathons and innovation challenges that encourage creative problem solving.

Work Environment & Culture at brighthush

We’re a remote‑first company that values flexibility, autonomy, and collaboration. Our culture is built on:

• Inclusivity: A diverse team that celebrates different backgrounds, perspectives, and experiences.
• Transparency: Open communication channels and regular town‑hall meetings.
• Continuous Improvement: A growth mindset that encourages experimentation and learning from failure.
• Work‑Life Balance: Asynchronous work hours, unlimited vacation, and a focus on outcomes over hours.
• Community Impact: Initiatives that give back to local communities and support global causes.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, we offer a competitive base salary, performance‑based bonuses, and equity options that align your success with brighthush’s growth. Additional benefits include:

• Health, dental, and vision insurance (where applicable).
• Fully reimbursed home‑office setup and ergonomic equipment.
• Access to a global network of coworking spaces.
• Paid parental leave and flexible family support.
• Wellness stipend for gym memberships, meditation apps, or mental health resources.
• Annual company retreats and team‑building events.

How to Apply

Ready to join brighthush and help shape the future of work? Submit your application through our career portal. Please upload a PDF of your resume and a brief cover letter outlining why you’re the perfect fit for this role.

If you don’t have an up‑to‑date CV, feel free to share a link to your LinkedIn profile instead.

For any questions, reach out to us at [email protected].

We look forward to exploring how your expertise can drive success for our clients and brighthush alike.