Senior Customer Solution Architect & Team Lead – Driving Technical Excellence & Customer Success for a Global Postgres Platform
About brighthush
brighthush is a next‑generation Postgres development platform that empowers developers to build, scale, and innovate faster than ever before. Built by developers for developers, brighthush delivers a fully integrated backend stack that includes Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. Every service is engineered for growth, reliability, and ease of use, allowing teams to focus on product innovation rather than infrastructure headaches. With a vibrant open‑source community and a commitment to transparency, brighthush is redefining how modern applications are built and deployed.
Why Join brighthush?
At brighthush, we believe that the best solutions come from the people who use them. Our team is distributed across 60+ countries, speaks 20+ languages, and is united by a shared passion for open‑source, rapid iteration, and customer‑centric design. We are a high‑growth, high‑impact organization that values autonomy, continuous learning, and a culture of collaboration. If you thrive in an environment where you can shape the future of a platform that millions of developers rely on, brighthush is the place for you.
Key Responsibilities
As the Customer Solution Architect Team Lead, you will own both people management and customer outcomes. Your role is to build, mentor, and scale a high‑performing team of Customer Solution Architects (CSAs) while driving adoption of brighthush across a diverse portfolio of customers—from early‑stage startups to enterprise‑grade workloads. Below is a detailed breakdown of what you’ll do day‑to‑day.
Team Leadership & Development
- Recruit, hire, and onboard top talent to form a global squad of CSAs who serve as trusted technical advisors.
- Design and implement structured onboarding, training, and career development plans that focus on technical storytelling, Postgres optimization, and customer success strategy.
- Conduct regular one‑on‑one meetings, performance reviews, and coaching sessions to foster growth, accountability, and high morale.
- Champion a culture of continuous improvement by capturing lessons learned, documenting best practices, and iterating on processes.
Customer Engagement & Success
- Collaborate with Sales, Product, and Engineering to define the CSA motion across the entire customer journey—from discovery through adoption and renewal.
- Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts.
- Step in for high‑impact customers during complex escalations, architectural deep dives, or critical onboarding milestones.
- Build detailed account plans that balance short‑term adoption goals with long‑term expansion opportunities.
Pre‑Sales Discovery & Proof‑of‑Value
- Lead and review technical discovery sessions to uncover business and technical objectives, set realistic expectations, and define success criteria.
- Guide CSAs in designing and delivering tailored platform demonstrations that articulate the value proposition of brighthush.
- Collaborate with Growth to size deals, estimate usage, and identify workloads that can be accelerated by the platform.
- Define and execute proof‑of‑value scopes that balance business outcomes with low‑friction onboarding.
- Develop reusable onboarding flows—email sequences, documentation, templates, webinars—to accelerate time‑to‑value for new customers.
Advocacy & Thought Leadership
- Coach CSAs to act as internal and external champions of brighthush, building trust through consistency, clarity, and deep product expertise.
- Uphold a standard of excellence in customer engagement, ensuring brighthush becomes embedded in the way our customers build.
- Advocate for customer feedback, share emerging needs with Product & Engineering, and communicate roadmap milestones back to customers.
Essential Qualifications
Experience
- 6+ years in Solutions Architecture, Technical Account Management, or Database Engineering.
- 2+ years of people management or team leadership experience, ideally in a high‑growth, technical startup environment.
- Deep expertise with relational databases—PostgreSQL preferred—including schema design, indexing, and query performance tuning.
- Hands‑on experience building modern web applications using frameworks such as React, Svelte, Vue, or Node.js.
Preferred Qualifications
- Exceptional technical storytelling skills—able to distill complex concepts into actionable insights for both technical and non‑technical audiences.
- Proven ability to navigate stakeholder alignment, resolve conflicts, and drive collaborative problem‑solving across cross‑functional teams.
- Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards.
- Experience in scaling customer success operations and building repeatable processes.
Skills & Competencies
- Strategic thinking and execution across the full customer lifecycle.
- Strong analytical and data‑driven decision‑making.
- Excellent communication, presentation, and facilitation skills.
- Leadership qualities: empathy, influence, and the ability to inspire a distributed team.
- Adaptability to fast‑moving environments and a passion for continuous learning.
Career Growth & Learning Opportunities
At brighthush, your growth is a priority. You’ll have access to:
- Annual education allowances for courses, conferences, books, and certifications.
- Mentorship from senior leaders across Product, Engineering, and Customer Success.
- Opportunities to transition into senior leadership roles such as Director of Customer Success or VP of Solutions.
- Cross‑functional projects that expose you to new domains—product strategy, data analytics, and global expansion.
Work Environment & Culture
brighthush is a fully remote, distributed organization that values flexibility, trust, and asynchronous collaboration. We operate on a “trust‑first” model, giving you the autonomy to manage your own time while delivering measurable impact. Our culture is built on:
- Transparency: open communication channels, public roadmaps, and shared decision‑making.
- Community: active participation in open‑source projects, hackathons, and community events.
- Inclusivity: a diverse team that celebrates different perspectives and backgrounds.
- Fun: annual off‑sites, virtual team‑building activities, and a casual, supportive atmosphere.
Compensation & Benefits
While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:
- Competitive Base Salary aligned with market rates for senior technical leaders.
- Equity (ESOP) – Every team member receives equity ownership, allowing you to share in the upside of our growth.
- Health & Wellness – 100% coverage of health insurance for employees and 80% for dependents, wherever you are.
- Tech Allowance – Budget to set up your ideal work environment (laptop, monitor, headphones, etc.).
- Co‑working & WeWork Membership – Global allowance for remote workspaces.
- Annual Off‑Site Retreats – Company‑wide gatherings in new cities for collaboration and fun.
- Flexible Work Hours – Asynchronous work model that respects your personal rhythm.
- Professional Development – Annual education stipend for courses, books, and conferences.
How to Apply
If you’re ready to lead a high‑impact team, drive customer success at scale, and shape the future of a leading Postgres platform, we want to hear from you. Please submit your resume, a brief cover letter outlining your relevant experience, and any portfolio or case studies that demonstrate your impact in solutions architecture or customer success.