Senior Director of Customer Growth & Strategic Partnerships – Driving Enterprise Revenue Expansion at brighthush

About brighthush

brighthush is redefining the way brands and consumers interact with the product lifecycle. By powering a seamless, technology‑driven resale ecosystem, we help leading brands keep their products in circulation while giving shoppers a trustworthy, sustainable second‑hand experience. Our platform is the backbone for a rapidly expanding market that is growing three times faster than traditional retail and is projected to reach $350 B globally by 2028.

At brighthush, we’re not just building software – we’re building a movement. We empower brands to turn resale into a meaningful, profitable part of their business strategy and help consumers rethink how they shop. If you’re passionate about driving sustainable consumer behavior and want to be part of a company that is changing the industry, we want to hear from you.

Why brighthush?

• Impact at Scale – Work with the world’s most beloved brands and help them unlock new revenue streams.
• Innovation – Join a team that was recently recognized as the #2 Most Innovative Company in Retail by a leading industry publication.
• Growth & Learning – We invest heavily in professional development, mentorship, and cross‑functional collaboration.
• Culture – Low ego, high agency, and a focus on fun. Our remote‑first environment is supported by hybrid options in New York and the SF Bay Area.
• Compensation & Benefits – Competitive base, variable pay, equity opportunities, comprehensive health coverage, 401(k) match, and more.

Role Overview

As Senior Director of Customer Growth & Strategic Partnerships, you will own the GMV outcomes for brighthush’s largest brand partners and lead high‑stakes VP+ relationships. This is a relationship‑first, judgment‑driven role that requires a proven ability to navigate complex commercial negotiations, drive revenue growth, and influence cross‑functional teams. You will shape how brighthush expands its footprint within key accounts and set the strategic direction for account growth.

Key Responsibilities

Executive Relationship Ownership

• Build and nurture long‑term relationships with senior brand stakeholders (Director through VP+), including quarterly business reviews, executive dinners, on‑site visits, and conference engagements.
• Read and anticipate political dynamics within partner organizations, positioning brighthush strategically to influence decision‑makers.
• Identify and cultivate internal champions across partner teams to drive adoption and expansion.
• Navigate difficult conversations around missed targets, scope disputes, and escalations with confidence and diplomacy.

Commercial Strategy & Execution

• Own renewal strategy, timing, and negotiation across your portfolio, ensuring alignment with partner objectives and brighthush’s growth goals.
• Lead expansion conversations across program types, supply sources, and new solution categories (e.g., peer‑to‑peer, new product lines).
• Develop and present a strategic growth thesis for each brand, translating data into compelling narratives for leadership.
• Build robust business cases for strategic bets, upsells, and partnership opportunities, driving informed decision‑making.
• Collaborate with Sales and Commercial leadership on contract terms, pricing models, and value‑based selling.

Strategic Prioritization & Decision Making

• Identify 2–3 high‑impact bets per account per quarter, making clear trade‑offs and prioritization decisions.
• Pattern‑match across seasonality, brand initiatives, and macro trends to surface what truly matters.
• Serve as the judgment layer on performance: decide what to elevate, what to let ride, and when to push for acceleration.

Internal Collaboration & Accountability

• Act as the single point of accountability for wins and escalations, coordinating cross‑functional teams (Implementation, Product, Ops, CX, Marketing).
• Escalate platform limitations internally with clear context, urgency, and actionable recommendations.
• Champion a culture of transparency, ownership, and continuous improvement across the organization.

Methodology & Team Leadership

• Own the Customer Growth methodology: operating rhythms, brand planning frameworks, escalation models, and renewal playbooks.
• Mentor and advise team members on complex or advanced cases, fostering a high‑performance culture.
• Codify best practices and shape how the team approaches brand growth, ensuring consistency and scalability.

Essential Qualifications

• 6+ years of experience owning revenue outcomes in enterprise account management, customer success, or commercial roles, ideally managing $XM+ portfolios.
• Proven track record of landing and expanding VP+ relationships at enterprise or mid‑market brands.
• Deep experience in commercial negotiations, including renewals, expansions, and contract motions.
• Strong commercial acumen: ability to build business cases, develop growth theses, and drive pricing conversations.
• Comfort making judgment calls and setting priorities without a playbook.
• Experience working cross‑functionally to drive outcomes across product, ops, and go‑to‑market teams.
• Exceptional communication skills, with the ability to tailor narratives for executive audiences.

Preferred (Bonus) Qualifications

• Background in e‑commerce, retail, or the resale/recommerce industry.
• Experience in a high‑growth B2B SaaS or marketplace environment.
• Track record of building team methodology, playbooks, escalation frameworks, or account planning processes.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Relationship Management & Stakeholder Engagement
• Negotiation & Deal Closure
• Data‑Driven Decision Making
• Cross‑Functional Collaboration
• Project Management & Execution Excellence
• Adaptability & Resilience in Ambiguous Environments
• Mentorship & Team Development

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As Senior Director, you will:

• Lead a high‑impact team and shape the future of our Customer Growth function.
• Collaborate with senior leaders across product, engineering, and marketing to influence product roadmap and go‑to‑market strategy.
• Participate in executive‑level strategy sessions, gaining exposure to the company’s vision and long‑term plans.
• Access to continuous learning resources, including industry conferences, workshops, and internal knowledge sharing.
• Potential to transition into VP‑level roles or broader strategic positions within brighthush.

Work Environment & Culture

brighthush thrives on a culture of autonomy, accountability, and collaboration. Our remote‑first model empowers you to work from anywhere in the continental US, while hybrid options are available for those near our New York or SF Bay Area offices. We celebrate diversity, encourage open dialogue, and prioritize work‑life balance. Our team is known for its low ego, high agency, and a genuine passion for making a difference.

Compensation & Benefits

We offer a competitive base salary range of $150,000–$170,000 USD, with variable compensation tied to performance. Eligible employees may also receive equity grants, aligning your success with the company’s growth. All employees enjoy a comprehensive benefits package, including:

• Health, dental, and vision insurance for employees and dependents
• 401(k) plan with company match
• Generous paid time off and flexible holiday schedule
• Professional development stipend and tuition reimbursement
• Wellness programs, mental health resources, and employee assistance programs
• Annual company retreats and team‑building events

How to Apply

If you’re excited about driving sustainable growth, building high‑impact relationships, and shaping the future of the resale industry, we encourage you to apply. Join brighthush and help us create a world where products live many lives.

To apply, click the link below and submit your resume and cover letter. We look forward to exploring how your expertise can help us accelerate our mission.