Senior Customer Solutions Engineer – Payments & Billing Optimization Specialist at brighthush

About brighthush

brighthush is a global leader in subscription and usage‑based billing, helping enterprises transform how they sell, bill, and monetize their products. With a platform that powers modern business models—from recurring revenue streams to AI‑driven pricing strategies—brighthush empowers companies to launch new offerings, automate complex billing workflows, and unlock predictable, recurring revenue. Over the past decade, we have pioneered the Subscription Economy, and today we are redefining the entire quote‑to‑cash journey, building an adaptable, AI‑ready foundation that enables businesses to monetize every touchpoint.

The Opportunity

As a Senior Customer Solutions Engineer – Payments & Billing Optimization Specialist, you will be the bridge between our cutting‑edge payment technology and the businesses that rely on it. Working closely with Account Executives, you will partner with technical and business stakeholders to modernize their payment strategies, reduce complexity, and drive measurable revenue growth. This is a highly consultative role that demands deep expertise in enterprise payments and the ability to translate technical capabilities into tangible business outcomes.

Why brighthush?

• Be part of a company that is reshaping the way the world does business.
• Work with a diverse, global team that values innovation, collaboration, and continuous learning.
• Enjoy a culture that rewards ownership, challenges the status quo, and celebrates impact.

Key Responsibilities

• Payments Subject‑Matter Expert: Serve as the go‑to authority on payments throughout the sales cycle, providing deep technical insight and strategic guidance.
• Opportunity Development: Partner with Account Executives to identify and nurture high‑value opportunities within existing and prospective enterprise customers.
• Discovery & Architecture: Lead discovery sessions focused on payment architecture, gateway strategy, authorization performance, global expansion, and operational efficiency.
• Solution Design: Craft robust solution architectures that support flexible payment ecosystems across multiple providers, gateways, processors, and payment methods.
• Technical Presentations: Deliver compelling technical presentations, demonstrations, workshops, and architecture reviews tailored to executive, business, and technical audiences.
• Best‑Practice Advisory: Advise customers on payment orchestration, intelligent routing, payment optimization, tokenization, payment resilience, and global payment acceptance.
• Cross‑Functional Collaboration: Work with Product Management, Product Marketing, Partnerships, and Engineering to represent customer requirements and influence future product capabilities.
• Enablement Asset Creation: Develop reusable solution assets, reference architectures, and technical enablement materials to scale payments expertise across the organization.
• Strategic Support: Support strategic RFPs, proof‑of‑concepts, and complex enterprise evaluations, ensuring a seamless customer experience.

Essential Qualifications

• 5+ years of experience in Solutions Engineering, Sales Engineering, Solution Consulting, or Solutions Architecture supporting enterprise software.
• Deep domain expertise in enterprise payments, gained through experience with a Payment Service Provider (PSP), payment gateway, payment orchestration platform, payment processor, or related payments technology company.
• Comprehensive understanding of payment ecosystems—including PSPs, gateways, acquirers, processors, card networks, payment rails, embedded payments, digital wallets, and alternative payment methods at global scale.
• Proven track record designing and discussing complex payment architectures for high‑volume B2C/B2SMB customers.
• Knowledge of payment optimization strategies such as intelligent routing, authorization optimization, tokenization, payment recovery, and payment resilience.
• Familiarity with REST APIs, webhooks, and modern integration patterns.
• Outstanding presentation, communication, and customer‑facing consulting skills.
• Ability to translate complex technical concepts into clear business value for executive audiences.

Preferred Qualifications

• Experience supporting global enterprise customers across multiple industries.
• Knowledge of subscription business models and recurring billing.
• Experience integrating payments with billing, ERP, CRM, or commerce platforms.
• Familiarity with PCI DSS, PSD2/SCA, and global payment regulations.
• Experience working with SaaS platforms and cloud‑based enterprise applications.

Skills & Competencies

• Strategic thinking and problem‑solving at the intersection of technology and business.
• Strong analytical skills with the ability to quantify ROI and performance improvements.
• Excellent stakeholder management, influencing cross‑functional teams and executive leaders.
• Adaptability to fast‑moving environments and the ability to thrive in ambiguity.
• Commitment to continuous learning and staying current with industry trends.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Mentorship from senior leaders in engineering, product, and sales.
• Regular training sessions on emerging payment technologies, AI, and subscription economics.
• Opportunities to lead cross‑functional initiatives and influence product direction.
• Clear career pathways into senior solutions architecture, product management, or enterprise sales leadership.

Work Environment & Culture

brighthush fosters an inclusive, high‑performance culture where people feel inspired, connected, and valued. Our core values—collaboration, learning, and impact—guide everything we do. We celebrate diversity, encourage open dialogue, and empower teams to take ownership of their work. Whether you’re in a bustling office or working remotely, you’ll find a supportive environment that rewards creativity and results.

Compensation & Benefits

While specific offerings may vary by location, brighthush typically provides a comprehensive total rewards package that includes:

• Competitive base salary with variable bonus and performance‑based rewards.
• Retirement savings plans and equity opportunities.
• Medical, dental, and vision insurance.
• Generous paid time off, wellness days, and company‑wide year‑end breaks.
• Paid parental leave, fully paid for eligible employees where local policy allows.
• Learning & development stipend to support ongoing growth.
• Volunteer and charitable donation matching programs.
• Mental wellbeing resources and support.

*Benefits may vary by location; details will be shared during the interview process.

How to Apply

Ready to help enterprises modernize their payment infrastructure and drive revenue growth? Click the link below to submit your application and join the brighthush team.

Apply to this job

Closing

At brighthush, we empower our employees to take ownership, challenge the status quo, and make a real impact. If you are passionate about payments, eager to solve complex business problems, and ready to grow in a dynamic, collaborative environment, we want to hear from you. Join us and help shape the future of the Subscription Economy.