Senior Customer Solutions Manager – North America (Remote) – AI‑Powered Sports Analytics Champion for Football, Basketball, and American Football at brighthush

About brighthush

brighthush is at the forefront of the sports analytics revolution, turning raw video footage into actionable intelligence that coaches, scouts, and executives use to win on and off the field. Founded in 2016, we have evolved from a niche AI startup into a global leader serving football, basketball, and American football teams, leagues, federations, and agencies across more than 150 competitions worldwide. Our proprietary computer‑vision platform automatically tracks players and the ball from single‑camera feeds—whether it’s a broadcast studio, a tactical training room, or a wide‑angle stadium—providing real‑time data that unlocks new levels of performance, recruitment, and strategic insight.

At brighthush, we thrive on curiosity, collaboration, and a relentless pursuit of excellence. Our international team is united by a passion for problem‑solving, a competitive edge, and a direct, practical approach to delivering measurable results. We believe that the best ideas come from a diverse mix of perspectives, and we foster an environment where every voice is heard and every contribution matters.

Why This Role Matters

As the Senior Customer Solutions Manager for North America, you will be the linchpin that transforms our advanced analytics into tangible value for our soccer/football customers. You will partner closely with sales, product, and engineering to ensure that clubs, leagues, and agencies not only adopt our platform but also unlock new opportunities for growth, performance, and revenue. Your work will directly influence the success of teams ranging from grassroots academies to professional clubs in the USL, NWSL, NCAA, and beyond. In short, you will be the catalyst that turns data into decisions that shape the future of North American sports.

Key Responsibilities

• Onboarding & Education: Lead new‑customer and new‑product onboarding, delivering customized training sessions that empower users to harness the full potential of our AI‑driven data. Design workshops, create user guides, and host live Q&A sessions to ensure a smooth transition.
• Strategic Analysis: Create and present tailored analyses that demonstrate how brighthush data supports recruitment, scouting, and performance workflows, turning raw numbers into actionable insights. Translate complex metrics into clear, business‑relevant narratives.
• Integration & Technical Support: Guide customers through API integration, analytics tool setup, template creation, dashboard configuration, and the establishment of repeatable processes that streamline data usage. Act as the primary technical liaison between the customer and our engineering team.
• Proactive & Reactive Support: Manage competing priorities, coordinate cross‑functional resolution, and provide timely, high‑quality support that keeps customers satisfied and engaged. Escalate issues when necessary and drive root‑cause resolution.
• Success Planning: Build comprehensive success plans, monitor adoption metrics, identify risks, and collaborate with Business Development to uncover expansion opportunities. Own the customer journey from activation to renewal.
• Feedback Loop: Collect, organize, and communicate customer feedback to Product, Analysis, and Marketing teams, ensuring that our roadmap reflects real‑world needs. Champion the customer voice across the organization.
• Thought Leadership: Produce reusable educational content, speak at industry events, and represent brighthush in customer and public settings to elevate our brand presence. Position yourself as a trusted advisor in the sports analytics ecosystem.

Essential Qualifications

• Fluent in English; professional proficiency in Spanish is strongly preferred.
• Deep knowledge of football/soccer and the North American sporting landscape, including familiarity with USL, NWSL, NCAA, and other key competitions.
• Proven experience working with sports data and presenting analytical insights to professional stakeholders such as coaches, scouts, and executives.
• Exceptional written and verbal communication skills, with the ability to facilitate workshops, deliver presentations, and craft clear documentation.
• Strong time‑management, prioritization, and problem‑solving abilities, capable of juggling multiple projects and stakeholders simultaneously.
• Willingness and ability to travel across North America for customer visits and occasional trips to our headquarters.

Preferred Experience & Technical Skills

• Background in a club, league, federation, agency, or sports‑technology customer‑success role.
• Hands‑on experience with Python, SQL, and BI tools (e.g., Tableau, Power BI, Looker) as well as familiarity with APIs and data pipelines.
• Understanding of scouting, recruitment, and player‑performance analysis within US and Mexican football ecosystems.

Core Competencies & Personal Traits

• Empathy & Customer Focus: Ability to understand and anticipate customer needs, building trust and long‑term relationships.
• Analytical Mindset: Strong quantitative skills and a data‑driven approach to problem solving.
• Confidence & Presence: Comfortable speaking to senior stakeholders and presenting complex concepts in an accessible manner.
• Organization & Proactivity: Self‑starter who plans ahead, manages deadlines, and remains calm under pressure.
• Curiosity & Continuous Learning: Passion for exploring new technologies, industry trends, and customer workflows to drive innovation.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the sports analytics landscape. You will have the chance to:

• Progress into senior leadership roles such as Director of Customer Success or Head of North American Operations.
• Lead cross‑functional initiatives that shape product strategy, customer experience, and market expansion.
• Participate in global projects, collaborating with teams in Europe, Asia, and the Americas.
• Access continuous learning resources, including industry conferences, advanced analytics courses, and internal knowledge‑sharing sessions.
• Mentor junior team members, fostering a culture of growth and excellence.

Work Environment & Culture at brighthush

We believe that a vibrant, inclusive culture fuels innovation. Our remote‑first model empowers you to work from anywhere in the United States while staying connected through weekly virtual huddles, monthly town‑halls, and spontaneous virtual coffee breaks. When you need a face‑to‑face interaction, we schedule regular travel to our headquarters in Paris and across North America, ensuring that you experience the global community that drives brighthush forward.

Our culture is built on transparency, collaboration, and a shared commitment to delivering measurable impact. You will join a team that celebrates successes, learns from challenges, and continuously pushes the boundaries of what sports analytics can achieve.

Compensation, Perks, and Benefits

While specific figures vary based on experience, brighthush offers a competitive base salary, performance‑based bonuses, and equity options that align your success with the company’s growth. Additional benefits include:

• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work hours and a fully remote work setup.
• Professional development stipend for courses, certifications, and conference attendance.
• Access to cutting‑edge analytics tools and a subscription to industry publications.
• Team‑building retreats, virtual events, and a culture of recognition.

How to Apply

If you are passionate about leveraging AI to transform sports performance and thrive in a fast‑paced, customer‑centric environment, we want to hear from you. Join brighthush and help shape the future of sports analytics across North America.

Recruitment Process

• Step 1: Initial conversation with our Talent Acquisition Specialist to discuss your background, expectations, and fit.
• Step 2: Technical interview with the hiring manager to evaluate your commercial approach and market understanding.
• Step 3: Case study presentation that showcases your problem‑solving skills and how you would tackle real‑world challenges.
• Step 4: Culture fit interview with our HR Director to ensure mutual alignment of values and vision.

Ready to make an impact? and become a key player in the next generation of sports analytics.