Senior Technical Consultant – PLM & Enterprise Solutions Architect, Upgrade & Customer Success Specialist – Remote‑First, Central Europe, Empowering Global Brands with brighthush

About brighthush

brighthush is more than a software vendor – it is a catalyst for digital transformation across the retail, fashion, luxury, footwear, outdoor, home, and consumer goods sectors. Our AI‑enabled product‑concept‑to‑commercialization platform unifies every stage of the product lifecycle, from ideation and design to sourcing, compliance, manufacturing, pricing, allocation, sales, and replenishment. By integrating these functions into a single, seamless ecosystem, we give brands the agility to innovate faster, operate more efficiently, and stay ahead of market shifts.

Founded on a vision to democratize cutting‑edge PLM capabilities, brighthush has grown rapidly, fueled by bold ideas and an unwavering focus on customer success. We are not just a vendor; we are a partner that walks with our clients through every stage of their digital transformation journey. If you thrive in a fast‑moving, collaborative environment and want to help brands unlock their full potential, brighthush offers you the platform to do just that.

Why This Role Matters

As the technical champion for our existing customer base, you will be the linchpin that ensures our clients’ brighthush PLM environments are not only current but also optimized for performance, scalability, and best‑practice alignment. Your work directly influences customer satisfaction, retention, and the overall success of our platform. In a world where product development cycles are shrinking and data volumes are exploding, your expertise will help our customers navigate complex upgrade landscapes with confidence and minimal disruption.

Position Overview

Role Title: Senior Technical Consultant – PLM & Enterprise Solutions Architect, Upgrade & Customer Success Specialist

Location: Central Europe (remote‑first with occasional travel across Europe)

Reporting To: Technical Team Lead, Customer Success (with potential transition to Upgrade Manager, Customer Success after onboarding)

In this role, you will collaborate with cross‑functional teams—Customer Success, Upgrade Managers, Business Consultants, Support, Cloud Operations, and R&D—to deliver seamless upgrade experiences that drive long‑term value and customer satisfaction. You will be the go‑to technical expert for our clients, translating complex technical requirements into actionable, high‑impact solutions.

Key Responsibilities

Technical Consulting & Analysis

• Conduct in‑depth assessments of customer system configurations, integrations, IT landscapes, and data usage to uncover technical risks, bottlenecks, and improvement opportunities.
• Translate findings into actionable recommendations that adhere to brighthush best practices and leverage the full breadth of brighthush PLM capabilities.
• Lead technical workshops, architecture reviews, and stakeholder presentations to align on upgrade scope and strategy.
• Diagnose and resolve complex technical issues, escalating to R&D when necessary while maintaining clear communication with customers.
• Document technical findings and create detailed migration plans that minimize downtime and data loss.

Upgrade Delivery

• Collect, validate, and audit customer environments and data packages essential for upgrade preparation.
• Refactor and optimize customer configurations to accommodate new product releases, ensuring minimal disruption.
• Execute upgrade activities—ranging from data migration to configuration changes—while coordinating with internal teams and customers.
• Support User Acceptance Testing (UAT), hyper‑care, and post‑upgrade stabilization, providing rapid response to any post‑go‑live issues.
• Maintain rigorous quality standards, documenting lessons learned and contributing to continuous improvement of upgrade processes.
• Develop and maintain upgrade playbooks, runbooks, and knowledge bases for internal and external use.

Collaboration & Knowledge Sharing

• Partner with Customer Success, Upgrade Managers, Business Consultants, Support, Cloud Operations, and R&D to deliver a cohesive customer experience.
• Feed back customer insights and product improvement ideas to Product Management and R&D, influencing the roadmap of brighthush PLM.
• Champion knowledge transfer by creating technical playbooks, best‑practice guides, and internal training sessions.
• Adhere to brighthush policies, quality standards, and code of conduct, ensuring compliance across all engagements.
• Mentor junior consultants and support staff, fostering a culture of continuous learning and technical excellence.

Essential Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent professional experience).
• 5–10 years of experience as a Technical Consultant, Integration Consultant, Technical Support Engineer, or similar role within a PLM or enterprise software environment.
• Deep expertise in brighthush 8 functionality, configuration, and upgrade processes.
• Proficiency in PLM solutions and enterprise software ecosystems, with hands‑on experience in configuration, customization, data migration, and transformation.
• Strong command of XML, REST APIs, SQL, and message queuing (AMQP) for integration work.
• Experience with data cleansing, data quality management, SSO/identity management, VPN, and networking concepts.
• Familiarity with node‑based data structures, high‑availability (HA) architectures, and client‑server models.
• Hands‑on experience with brighthush tools, such as project and code‑management platforms.
• Fluent in English (written and spoken); German language skills are a plus.
• Willingness to travel occasionally to customer sites across Europe.

Preferred Qualifications

• Experience leading large‑scale upgrade or modernization projects for enterprise customers.
• Knowledge of cloud‑native deployment models (SaaS, IaaS, PaaS) and containerization technologies.
• Certifications in brighthush, integration, or cloud platforms (e.g., AWS, Azure, GCP).
• Strong analytical mindset with a proven track record of translating complex technical requirements into practical solutions.
• Excellent stakeholder management skills, with the ability to influence and negotiate across multiple business units.
• Experience with Agile and Scrum methodologies, including sprint planning and retrospectives.

Skills & Competencies

• Technical Leadership: Ability to guide technical teams and customers through complex upgrade journeys.
• Problem Solving: Strong analytical and troubleshooting skills, with a methodical approach to root‑cause analysis.
• Communication: Clear, concise, and persuasive communication in both written and verbal formats.
• Project Management: Proven ability to manage competing priorities, deliver on time, and maintain high quality.
• Collaboration: Comfortable working in cross‑functional teams and building strong relationships with stakeholders.
• Adaptability: Thrives in a fast‑moving environment, quickly learning new technologies and processes.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and driving adoption.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured mentorship programs with senior leaders in Customer Success and Product Management.
• Continuous learning through internal training, external certifications, and attendance at industry conferences.
• Rotational opportunities across Customer Success, Upgrade Management, and R&D to broaden your skill set.
• Clear career pathways from Technical Consultant to Senior Consultant, Lead Consultant, and beyond.
• Opportunities to contribute to product strategy and roadmap as a trusted advisor to customers.

Work Environment & Culture

brighthush fosters a culture of innovation, collaboration, and customer obsession. Our remote‑first model empowers you to work from anywhere in Central Europe while staying connected through:

• Weekly virtual stand‑ups and monthly all‑hands meetings.
• Open‑door communication channels with leadership.
• Team‑building retreats and virtual social events.
• Inclusive policies that celebrate diversity and promote work‑life balance.
• Access to cutting‑edge tools and technologies that enable you to deliver world‑class solutions.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that typically includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses and equity options.
• Comprehensive health, dental, and vision insurance.
• Flexible working hours and remote‑work options.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget and reimbursement for certifications.
• Wellness programs, including gym memberships and mental health resources.
• Employee referral bonuses and recognition programs.
• Annual company retreats and team‑building experiences.

Why Join brighthush?

At brighthush, you will be part of a mission‑driven team that is redefining how brands manage their product lifecycles. You’ll work with cutting‑edge technology, collaborate with industry leaders, and see the tangible impact of your work on global brands’ success. If you are passionate about technology, customer success, and continuous improvement, we want to hear from you.

We believe that our people are our greatest asset. That’s why we invest heavily in learning, mentorship, and a culture that values curiosity, resilience, and collaboration. Join us and help shape the future of product lifecycle management.

How to Apply

Ready to take the next step in your career? Submit your application through our careers portal or click the link below to apply directly.

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.