Senior Customer Success Account Manager – Driving Digital Transformation in FinTech & Payments

About brighthush

brighthush is redefining the future of finance by turning accounts receivable (AR) into a strategic advantage. In a world where cash flow is the lifeblood of growth, we eliminate friction, unlock working capital, and accelerate momentum for finance leaders who need clarity and control to propel their businesses forward.

With a robust ecosystem that connects finance teams, customers, and business systems, brighthush delivers a single, unified platform that streamlines B2B payments, automates reconciliation, and provides real‑time cash flow visibility. Our reach spans over 10,000 customers and 5 million companies worldwide, processing more than 110 million transactions and $257 billion annually.

We’re not just a fintech company; we’re a partner in transformation. Our solutions empower organizations to move from manual, error‑prone processes to intelligent, automated workflows that reduce cycle times, improve accuracy, and free up valuable resources.

Why Join brighthush?

At brighthush, you’ll be at the intersection of fintech, payments, and customer success. This role offers:

• Direct impact on the growth of high‑profile, PE‑backed, multi‑entity accounts.
• Opportunity to shape the digital transformation journey of finance leaders.
• Collaboration with a cross‑functional team of Customer Success Managers, Product Experts, Solution Consultants, and senior leadership.
• A culture that rewards initiative, curiosity, and a challenger mindset.
• Career acceleration in a rapidly evolving industry.

Key Responsibilities

As a Senior Customer Success Account Manager, you will own and grow a portfolio of existing customers, ensuring they realize maximum value from brighthush’s suite of payments, AR automation, and cash application solutions.

Account Ownership & Expansion

• Manage complex, multi‑entity accounts, identifying opportunities to expand adoption across the organization.
• Develop and execute coordinated account strategies in partnership with Customer Success Managers.
• Build long‑term relationships with finance, accounting, IT executives, and stakeholders in PE‑backed and holding‑company structures.
• Serve as the primary point of contact for all sales‑related activities, ensuring a seamless experience throughout the expansion cycle.

Commercial Leadership

• Lead the commercial motion within accounts: opportunity identification, qualification, value articulation, proposal development, and negotiation.
• Sell top‑down at the finance leadership level and, where relevant, at the sponsor or holding‑company level.
• Track and forecast pipeline activities, providing reliable updates to management and ensuring full visibility across customer stakeholders.
• Collaborate cross‑functionally with Product, Marketing, Solutions Consulting, and Implementation to bring the right expertise to each opportunity.

Strategic Advisory

• Act as a trusted advisor, teaching best practices, uncovering inefficiencies, and recommending tailored solutions that reduce manual work, strengthen controls, and increase the speed and volume of payments.
• Champion the vision of digital transformation in the invoice‑to‑cash process, creating a customer‑centric experience for clients’ end‑customers.

Essential Qualifications

• 7+ years of B2B SaaS sales experience, with a proven track record of owning complex, multi‑entity or PE‑backed accounts.
• Experience managing and growing existing accounts, with a strong focus on relationship building and client retention.
• Excellent communication, negotiation, and presentation skills, with the ability to articulate value propositions effectively.
• Ability to close complex, mid‑market deals without executive sponsorship.
• Strong track record of exceeding sales quotas, comfortable closing deals with an average selling price of $50 K+.
• Proficiency in CRM software (e.g., Salesforce) and the Microsoft Office suite; experience using Sales Engagement Platforms (Salesloft, Outreach, etc.).
• Process‑oriented mindset with expertise in maintaining excellent pipeline hygiene and accurate forecasting.
• Bias toward action, love to dive in and get stuff done, over‑delivering on expectations.

Preferred Qualifications

• Experience in the fintech or payments industry, especially with AR automation solutions.
• Background in working with PE‑backed companies and understanding of holding‑company structures.
• Knowledge of digital transformation initiatives within finance and accounting functions.
• Experience with sales engagement platforms such as Salesloft, Outreach, or similar tools.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align account strategies with business objectives.
• Relationship Management: Building trust with senior stakeholders across finance, IT, and operations.
• Commercial Insight: Leading the sales process with data‑driven decision making.
• Problem Solving: Identifying pain points and crafting tailored solutions.
• Collaboration: Working seamlessly with cross‑functional teams to deliver value.
• Adaptability: Thriving in a fast‑paced, evolving environment.
• Learning Agility: Continuously expanding knowledge of industry trends and product capabilities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Customer Success Account Manager, you will:

• Gain exposure to senior leadership and strategic decision‑making.
• Participate in leadership development programs and mentorship initiatives.
• Lead cross‑functional projects that shape product roadmap and customer experience.
• Earn certifications in sales methodology, fintech, and digital transformation.
• Progress to roles such as Account Director, VP of Customer Success, or Head of Sales.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and continuous improvement. Our values include:

• Customer Obsession: We put the customer at the center of everything we do.
• Data‑Driven Decision Making: We rely on metrics and insights to guide actions.
• Growth Mindset: We encourage experimentation, learning, and resilience.
• Diversity & Inclusion: We celebrate diverse perspectives and create an inclusive workplace.
• Work‑Life Balance: Flexible schedules, remote options, and wellness programs support holistic well‑being.

Compensation & Benefits

We offer a competitive base salary range of $115,000 – $135,000 per year, with on‑target earnings (OTE) ranging from $190,000 – $225,000. In addition to financial rewards, you’ll enjoy:

• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and holiday schedule.
• Professional development budget and tuition reimbursement.
• Equity opportunities for high performers.
• Wellness initiatives, including gym memberships and mental health resources.
• Team‑building events, hackathons, and community service days.

How to Apply

Ready to make a tangible impact on the future of finance? Join brighthush and help our customers scale smarter while accelerating your own career in one of the most impactful areas of fintech. Submit your application today and become part of a team that’s reshaping the way the world manages cash flow.