Senior Luxury Travel Consultant – Customer Experience & Itinerary Design (Fully Remote)

About brighthush and the Luxury Travel Landscape

At brighthush, we believe that travel is more than a destination—it’s an experience that shapes memories, sparks curiosity, and fuels personal growth. As a leading name in the luxury travel sector, brighthush has built a reputation for crafting bespoke journeys that blend opulence, authenticity, and seamless service. Our clients expect nothing less than extraordinary, and we deliver it through meticulous planning, unrivaled attention to detail, and a passion for creating moments that last a lifetime.

In an era where travelers demand personalized, hassle‑free experiences, the role of a Luxury Travel Consultant is pivotal. You will be the bridge between our clients’ dreams and the realities of their itineraries, ensuring every touchpoint—from the first inquiry to the final farewell—is executed with precision and care. If you thrive in a fast‑paced, client‑centric environment and love turning travel aspirations into unforgettable adventures, brighthush invites you to join our dynamic, fully remote team.

What You’ll Do

As a Luxury Travel Consultant, you will be the primary point of contact for our high‑end clientele. Your day-to-day responsibilities will include:

• Client Engagement & Support – Respond promptly to inquiries via phone, email, and secure messaging platforms, providing expert guidance and personalized recommendations.
• Itinerary Design & Management – Craft and refine itineraries that reflect each client’s unique preferences, ensuring seamless coordination of flights, accommodations, transfers, and exclusive experiences.
• Reservation & Confirmation – Secure bookings across a network of premium partners, manage payment processes, and confirm all details with clients and suppliers.
• Documentation & Compliance – Communicate visa requirements, travel insurance options, and any regulatory information, ensuring clients are fully prepared.
• Quality Assurance – Monitor bookings for accuracy, follow up on pending items, and proactively address any issues that arise during the travel cycle.
• Record Keeping & System Updates – Maintain organized, up‑to‑date client files in our CRM, ensuring data integrity and easy retrieval for future reference.
• Continuous Improvement – Provide feedback on service gaps, suggest process enhancements, and stay abreast of industry trends to keep brighthush at the forefront of luxury travel.

Essential Qualifications

• Proven experience in travel, hospitality, or a related customer‑service field, with a track record of delivering high‑quality service to discerning clients.
• Strong written and verbal communication skills in English; additional languages are a plus.
• Demonstrated ability to work independently in a remote setting, managing time effectively and meeting deadlines without direct supervision.
• High level of organization, meticulous attention to detail, and a proactive approach to problem‑solving.
• Comfortable using digital tools, including booking engines, CRM systems, and collaboration platforms (e.g., Salesforce, HubSpot, Slack).
• Passion for travel and a genuine desire to create memorable experiences for clients.

Preferred Qualifications

• Experience with luxury travel products such as private jet charters, yacht charters, or high‑end resort bookings.
• Knowledge of global travel regulations, visa processes, and health‑related travel advisories.
• Prior exposure to remote work environments, with a proven track record of maintaining productivity and communication.
• Familiarity with data analytics tools to assess client satisfaction metrics and identify improvement opportunities.
• Experience in cross‑functional collaboration with marketing, operations, and vendor teams.

Key Skills & Competencies

• Client‑Centric Mindset – Anticipate client needs, personalize interactions, and exceed expectations.
• Problem‑Solving – Address challenges swiftly, turning obstacles into opportunities for delight.
• Adaptability – Thrive in a dynamic environment where priorities shift and new opportunities arise.
• Tech Savvy – Leverage technology to streamline processes, enhance communication, and deliver a modern client experience.
• Team Collaboration – Work effectively with colleagues across departments, sharing insights and supporting collective goals.
• Time Management – Balance multiple client accounts, ensuring timely delivery of all service components.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Luxury Travel Consultant, you will have access to:

• Structured onboarding and mentorship programs to accelerate your integration into the team.
• Regular training sessions on the latest travel trends, technology tools, and customer‑service best practices.
• Opportunities to specialize in niche areas such as adventure travel, wellness retreats, or cultural immersion programs.
• Clear career pathways, from Senior Consultant to Travel Operations Lead, and beyond into executive roles.
• Cross‑departmental projects that broaden your skill set and expose you to different facets of the business.

Work Environment & Company Culture

brighthush is a fully remote organization that values flexibility, autonomy, and a results‑driven mindset. Our culture is built on:

• Collaboration – Regular virtual team meetings, brainstorming sessions, and knowledge‑sharing forums.
• Inclusivity – A diverse workforce that celebrates different perspectives and fosters a sense of belonging.
• Innovation – Encouragement to experiment with new ideas, tools, and processes to continuously improve the client experience.
• Work‑Life Balance – Flexible scheduling that respects personal commitments while meeting business objectives.
• Transparent communication from leadership, ensuring everyone is aligned with the company’s vision and goals.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for remote luxury travel consultants.
• Performance‑based bonuses tied to client satisfaction metrics and booking volume.
• Health, dental, and vision insurance options for you and your dependents.
• Generous paid time off, including vacation, personal days, and sick leave.
• Professional development stipend for courses, certifications, or conferences.
• Travel perks such as discounted rates on flights, hotels, and exclusive experiences.
• Access to a global network of partners, providing unique opportunities for personal travel adventures.

Why brighthush?

Choosing brighthush means joining a forward‑thinking, client‑focused organization that values innovation, integrity, and excellence. You will:

• Be part of a mission to redefine luxury travel through personalized, unforgettable journeys.
• Work with a talented, supportive team that celebrates success and learns from challenges.
• Enjoy the freedom of a fully remote role, with the flexibility to work from anywhere within approved regions.
• Benefit from a culture that prioritizes continuous learning, career advancement, and personal well‑being.

How to Apply

Ready to elevate the travel experience for discerning clients? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Luxury Travel Consultant role. We look forward to exploring how your expertise and passion can help us create extraordinary journeys for our clients.

Apply today and embark on a career that blends travel, service, and innovation—all from the comfort of your own home.