Senior Customer Success Advisor – Remote (United States) – Championing Client Success & Technical Excellence at brighthush

Introduction

At brighthush, we’re redefining how businesses harness technology to accelerate growth. Our mission is to empower organizations with cutting‑edge solutions that blend data intelligence, automation, and intuitive design. As a global leader in the SaaS ecosystem, we pride ourselves on a culture of innovation, collaboration, and relentless customer focus. If you thrive in a fast‑paced, results‑driven environment and love turning complex technical concepts into clear, compelling narratives, we want you on our team.

We’re currently seeking a Senior Customer Success Advisor to join our remote workforce across the United States. In this role, you will serve as the bridge between our sales, product, and engineering teams, ensuring that every client receives accurate, engaging, and actionable content throughout the entire sales cycle and beyond. Your expertise will help us maintain strong, long‑term relationships, drive renewals, and unlock new revenue opportunities.

Key Responsibilities

Account Management – 40%

• Act as the primary point of contact for a curated portfolio of client accounts, building trust and fostering long‑term partnerships.
• Deeply understand each client’s business objectives, pain points, and technical requirements to identify upsell and renewal opportunities.
• Coordinate cross‑functional collaboration with sales, product, engineering, and customer success teams to deliver on commitments and exceed expectations.
• Monitor account health metrics, usage patterns, and satisfaction scores; proactively address risks and champion solutions.
• Manage all account‑related administrative tasks, including contract negotiations, renewal processes, and performance reporting.
• Lead renewal discussions, ensuring timely contract extensions and identifying opportunities for module expansion or additional services.
• Support the resolution of formal customer service requests and allocate the appropriate support resources.

Proposal & Sales Support – 30%

• Partner closely with the sales team to craft customized proposals, RFP/RFI responses, and statements of work that resonate with prospects.
• Gather technical requirements from prospects and translate them into clear, persuasive proposal content.
• Collaborate with legal, finance, and technical stakeholders to ensure proposals are accurate, compliant, and complete.
• Assist in pricing strategy, scoping, and solution design discussions, providing well‑organized supporting materials.
• Prepare engaging sales presentations, pitch decks, and client‑facing collateral that highlight value propositions.
• Track proposal timelines, ensuring deadlines are met without compromising quality.

Technical Documentation – 20%

• Support, edit, and maintain a library of technical documentation, including product specifications, solution briefs, implementation guides, and FAQs.
• Collaborate with subject matter experts—engineers, product managers—to translate technical concepts into clear, client‑friendly language.
• Ensure all documentation aligns with brand guidelines, messaging standards, and regulatory requirements.
• Maintain a reusable content repository (templates, case studies, one‑pager briefs) to streamline future proposals and client communications.

Project Management – 10%

• Plan and coordinate timelines for proposal development, documentation projects, and client deliverables, ensuring milestones are met.
• Track project status across multiple accounts, flagging risks or delays to stakeholders early.
• Facilitate kickoff, check‑in, and review meetings with internal teams and clients to keep projects on track.
• Manage handoffs between sales, technical, and delivery teams to ensure smooth transitions from proposal to implementation.
• Maintain project documentation (timelines, status reports, action items) and keep stakeholders informed of progress.
• Identify process improvements to streamline recurring workflows, such as proposal creation and documentation updates.

Essential Qualifications

• Minimum of 5 years of experience in customer success, account management, or technical sales support within a SaaS or technology‑driven environment.
• Proven track record of managing a portfolio of enterprise accounts and driving renewals and upsells.
• Strong understanding of software architecture, data analytics, and cloud‑based solutions.
• Excellent written and verbal communication skills, with the ability to translate complex technical information into clear, client‑friendly language.
• Demonstrated ability to collaborate effectively across cross‑functional teams, including sales, product, engineering, and legal.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot), proposal tools (e.g., PandaDoc, Qwilr), and documentation systems (e.g., Confluence, Notion).
• Self‑motivated, detail‑oriented, and able to thrive in a remote, results‑driven environment.

Preferred Qualifications

• Experience in a high‑growth startup or scale‑up environment.
• Background in technical writing or content strategy.
• Knowledge of compliance standards such as GDPR, SOC 2, or ISO 27001.
• Fluency in additional languages (e.g., Spanish, French, Mandarin) is a plus.
• Certified Project Management Professional (PMP) or similar credentials.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align client goals with business objectives.
• Customer‑Centric Mindset – Passion for delivering exceptional client experiences and building lasting relationships.
• Analytical Acumen – Strong data‑driven decision making and problem‑solving skills.
• Adaptability – Comfortable navigating ambiguity and pivoting priorities in a dynamic environment.
• Collaboration – Proven ability to work effectively with diverse teams and stakeholders.
• Time Management – Skilled at juggling multiple projects, meeting deadlines, and prioritizing tasks.

Career Growth & Learning

At brighthush, we believe in investing in our people. As a Senior Customer Success Advisor, you’ll have access to:

• Structured mentorship programs with senior leaders across product, engineering, and sales.
• Continuous learning opportunities, including access to industry conferences, webinars, and internal knowledge bases.
• Clear career pathways to roles such as Customer Success Manager, Solutions Architect, or Product Manager.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.

Work Environment & Culture

Our remote‑first culture empowers you to work from anywhere in the United States while staying connected with a vibrant, collaborative team. We value:

• Transparency – Open communication channels and regular town‑hall meetings.
• Innovation – Encouraging experimentation and continuous improvement.
• Diversity & Inclusion – A welcoming environment for all backgrounds and perspectives.
• Work‑Life Balance – Flexible schedules and a focus on results rather than hours.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) with company match.
• Unlimited paid time off and flexible holidays.
• Professional development stipend.
• Equity options for eligible employees.
• Remote work stipend and equipment allowance.

Apply Today

Ready to make a tangible impact on our clients’ success and help shape the future of technology at brighthush? and join a team that values expertise, creativity, and a passion for customer success.