Senior Customer Success Advocate – Remote, B2B Waste Management & Sustainability Solutions Specialist at brighthush

About brighthush

brighthush is a pioneering force in the waste‑management arena, committed to propelling the global transition toward a Zero‑Waste future. Founded in 2014, we have blended cutting‑edge technology, artificial intelligence, and data‑driven insights to revolutionize how businesses collect, recycle, and dispose of waste. Our scalable, efficient, and sustainable solutions empower thousands of customer locations to slash operating costs, boost recycling rates, and meet ambitious environmental targets.

Our mission is clear and bold: modernize waste and recycling services so that every organization can operate responsibly and profitably. We achieve this by marrying deep industry expertise with relentless innovation, a laser focus on customer success, and a culture that celebrates diversity, inclusion, and continuous learning.

Why Join brighthush?

• Impactful Work: Every day you’ll help clients realize measurable sustainability outcomes while driving revenue growth.
• Remote Flexibility: Our fully remote model grants you the freedom to work from anywhere, balancing professional ambition with personal life.
• Career Momentum: brighthush is scaling rapidly, offering clear pathways from Customer Success Advocate to Senior Advocate, Lead Advocate, and Manager.
• Inclusive Culture: We champion diversity, foster collaboration, and empower every team member to bring their authentic self to work.
• Competitive Compensation: Earn a base salary of $48,000–$55,000 annually, plus a discretionary bonus and a comprehensive benefits package.

About the Role

As a Senior Customer Success Advocate, you will be the trusted partner for our B2B clients, ensuring their success and satisfaction with brighthush’s waste‑management solutions. Your role blends strategic insight with hands‑on execution, driving customer retention, expansion, and overall health. You will serve as the primary point of contact, championing the client experience across the entire lifecycle.

Key Responsibilities

• Customer Health Management: Continuously monitor account health metrics, identify potential risks, and develop proactive strategies to retain and grow each client.
• Issue Resolution & Escalation: Act as the first line of defense for customer concerns, coordinating cross‑functional teams to resolve issues swiftly and effectively.
• Account Expansion: Identify upsell and cross‑sell opportunities, collaborating with Sales and Product teams to tailor solutions that meet evolving client needs.
• Project Leadership: Own project timelines, resource allocation, and communication plans to ensure seamless delivery of new initiatives and service enhancements.
• Retention & Off‑boarding: Manage the full lifecycle of at‑risk accounts, from risk mitigation to, when necessary, a respectful and smooth off‑boarding process.
• Data‑Driven Insights: Leverage analytics to report on key performance indicators, customer satisfaction scores, and ROI for each account.
• Internal Collaboration: Work closely with Product, Engineering, Marketing, and Finance to align on customer priorities and deliver integrated solutions.
• Continuous Improvement: Gather feedback, identify trends, and recommend process enhancements that elevate the customer experience.

Essential Qualifications

• 2–3 years of experience in a corporate B2B customer service or customer success role.
• Bachelor’s degree or equivalent professional experience.
• Strong judgment and decision‑making skills in ambiguous or high‑pressure situations.
• Rapid adaptability to new software, systems, and processes.
• Excellent verbal and written communication skills, with the ability to tailor messaging to diverse audiences.
• Proven track record of managing multiple projects simultaneously while maintaining high quality and meeting deadlines.
• Strategic mindset combined with meticulous attention to tactical details.
• Analytical and problem‑solving abilities, with a data‑driven approach to decision making.

Preferred Qualifications

• Experience in the waste‑management, sustainability, or environmental services industry.
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).
• Knowledge of AI or data‑analytics applications in operational optimization.
• Previous exposure to SaaS or subscription‑based business models.
• Experience leading cross‑functional initiatives and driving change across multiple departments.

Core Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong analytical skills and comfort with data dashboards and reporting.
• Project management proficiency—capable of juggling multiple priorities and stakeholders.
• Excellent interpersonal skills, able to build trust and influence at all levels.
• Adaptability and resilience in a fast‑moving, evolving environment.
• Proactive problem‑solving and a “can‑do” attitude.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

At brighthush, we believe that your growth fuels our collective success. As a Senior Customer Success Advocate, you will have access to:

• Structured mentorship programs with senior leaders in Customer Success, Product, and Operations.
• Regular training sessions on industry trends, new technologies, and best practices in customer success.
• Opportunities to lead high‑impact projects that shape the future of our platform.
• Clear promotion pathways to Senior Advocate, Lead Advocate, and Manager roles.
• Cross‑departmental exposure that broadens your skill set and marketability.

Work Environment & Culture

brighthush thrives on a culture of collaboration, transparency, and innovation. Our remote‑first approach means you’ll work with a globally distributed team that values flexibility, autonomy, and results. We celebrate milestones, recognize achievements, and encourage open dialogue across all levels.

• Weekly virtual team huddles to share wins, challenges, and learnings.
• Quarterly virtual town halls featuring leadership updates and industry insights.
• Annual virtual retreats that combine professional development with team‑building activities.
• Inclusive policies that support work‑life balance, mental health, and personal growth.

Compensation & Benefits

We offer a competitive compensation package that reflects your experience and the value you bring to brighthush:

• Base Salary: $48,000–$55,000 annually (equivalent to $23.07–$26.44 per hour).
• Bonus: 5% discretionary annual bonus based on company and individual performance.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus a wellness stipend.
• Retirement: 401(k) plan with company match.
• Paid Time Off: Generous PTO, sick leave, and paid holidays.
• Professional Development: Budget for courses, certifications, and conferences.
• Remote Work Allowance: Home office stipend to support a productive workspace.

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, or any other protected characteristic.

How to Apply

Ready to make a tangible impact on sustainability while advancing your career? Click the link below to submit your application and join the brighthush team.