Senior Customer Success Analyst – AI-Enhanced Legal Tech Platform at brighthush – Remote Brazil

About brighthush

brighthush is redefining the intersection of law and technology in Brazil. With a mission to democratize access to justice, we harness the power of artificial intelligence to sift through billions of legal documents, deliver actionable insights, and empower legal professionals across the country. Our platform is the world’s most visited legal website, boasting over 20 million monthly users and a data repository that spans more than 7 billion public documents. We are a distributed, fully remote team of 670 passionate individuals, almost half of whom are engineers and product specialists. Whether you’re in São Paulo, Rio de Janeiro, or a small town in the Midwest, you can join us and work from wherever you thrive.

Why brighthush?

• Impact: Help shape the future of justice for millions of Brazilians.
• Innovation: Work with cutting‑edge AI that reduces hallucinations by 43 % compared to generalist models.
• Growth: Rapidly expanding customer base—our portfolio grows 20 % month‑over‑month.
• Culture: A high‑velocity, data‑driven environment that rewards ownership and creativity.
• Flexibility: Fully remote, no office constraints—your career, your location.

Team Overview

The Customer Success team at brighthush is the bridge between our legal tech platform and the attorneys, law firms, and legal departments that rely on it daily. We manage a dynamic, low‑touch portfolio of roughly 200 small and mid‑market clients, ensuring they receive timely renewals, swift support, and continuous value. Our operations are powered by automated onboarding portals and self‑service renewal flows, freeing the team to focus on strategic relationship building and revenue expansion.

Role Summary

As a Senior Customer Success Analyst, you will be the primary point of contact for a curated set of low‑touch clients. Your day‑to‑day responsibilities will include managing renewals, troubleshooting issues, and identifying upsell and cross‑sell opportunities—all while leveraging data and AI to drive efficiency and customer satisfaction.

Key Responsibilities

• Manage a low‑touch portfolio of approximately 200 small‑ to mid‑market clients.
• Lead renewal processes, ensuring high retention rates and minimal churn.
• Provide timely, high‑quality support and problem resolution.
• Identify and execute upsell and cross‑sell opportunities to increase account value.
• Track portfolio health using data dashboards; prioritize actions based on metrics.
• Contribute insights and recommendations for AI‑driven process improvements.
• Integrate AI tools into daily workflows to enhance efficiency in data analysis and customer interactions.

Essential Qualifications

• Law degree (in progress or completed) – a deep understanding of legal processes is a plus.
• Proficiency in Excel and basic data manipulation.
• Strong analytical mindset with the ability to derive actionable insights from data.
• Excellent communication skills; comfortable engaging with attorneys and legal teams.
• Hands‑on experience with AI tools; eager to experiment with new technologies.
• Self‑motivated, organized, and capable of managing a portfolio autonomously.

Preferred Qualifications & Experience

• Operational experience in a law firm or legal services environment.
• Track record in renewal management, support, and expansion sales.
• Passion for technology and AI applications in customer service.
• Experience with CRM systems and customer success platforms.

Skills & Competencies

• Data‑driven decision making.
• Strategic thinking and opportunity identification.
• Customer‑centric mindset.
• Adaptability to fast‑changing environments.
• Collaboration across cross‑functional teams (Product, Engineering, Sales).
• Proficiency in Portuguese; English proficiency is a plus.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous learning and career acceleration. As a Senior Customer Success Analyst, you will:

• Progress to a Customer Success Manager role, overseeing larger portfolios and leading strategic initiatives.
• Gain exposure to product development cycles, influencing feature roadmaps based on customer feedback.
• Participate in AI research projects, contributing to the next generation of legal tech solutions.
• Attend industry conferences, webinars, and internal knowledge‑sharing sessions.
• Benefit from mentorship programs and leadership training.

Work Environment & Culture

brighthush thrives on a culture of ownership, curiosity, and impact. We celebrate:

• Remote work freedom—choose the environment that fuels your productivity.
• Transparent communication—weekly all‑hands meetings, open Slack channels, and a culture of feedback.
• Data‑first decision making—every initiative is backed by metrics.
• Innovation labs—time allocated each month for experimentation with new tools and ideas.
• Community engagement—volunteer days, hackathons, and partnerships with legal NGOs.

Compensation, Perks & Benefits

While specific figures vary by experience, we offer a competitive salary package aligned with industry standards for remote roles in Brazil. Additional benefits include:

• Health and dental insurance (private plans).
• Flexible paid time off and mental health support.
• Annual professional development stipend.
• Equity participation in a growing legal tech company.
• Access to cutting‑edge AI tools and continuous learning resources.
• Monthly team virtual socials and quarterly in‑person retreats (when safe).

Ready to Make a Difference?

brighthush is on the lookout for a proactive, data‑savvy Customer Success Analyst who can blend legal expertise with AI innovation. If you thrive in a fast‑paced, remote environment and are eager to help thousands of legal professionals unlock the power of data, we want to hear from you.

Apply today and join a team that is not just building a product, but transforming the very fabric of justice in Brazil.

How to Apply

Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We look forward to exploring how your skills and passion align with brighthush’s mission.