Senior Customer Success Architect – Cloud Data & AI Integration Specialist for Enterprise Marketing Technology Leaders (Remote, North America) – Champion Data‑Driven Campaign Excellence

About brighthush

brighthush is at the forefront of the marketing technology revolution, turning raw data into actionable intelligence that fuels high‑impact campaigns. By marrying state‑of‑the‑art cloud data warehouses, predictive analytics, and agentic AI, we give enterprise marketers the tools they need to accelerate decision cycles, deepen customer understanding, and deliver measurable ROI. Our mission is simple yet ambitious: transform complex data ecosystems into intuitive, automated workflows that drive real business outcomes. With a culture rooted in curiosity, collaboration, and continuous learning, brighthush is a place where talented professionals can shape the future of marketing technology.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, cross‑functional team that thrives on experimentation and rapid iteration. We value bold ideas, data‑driven decision making, and a relentless focus on customer success. Our remote‑first environment gives you the flexibility to work from anywhere in North America, while our global community ensures you’ll collaborate with experts from diverse backgrounds. If you’re passionate about cloud data platforms, AI tooling, and building scalable customer solutions, brighthush offers the perfect platform to grow your career and make a tangible impact.

Key Responsibilities

• Lead Customer Onboarding – Design and execute a seamless onboarding journey for new enterprise clients, ensuring they quickly realize value from our platform.
• Drive Adoption & Engagement – Partner with account managers and product teams to identify adoption gaps, develop targeted enablement programs, and measure success metrics.
• Architect Data Solutions – Translate complex business requirements into robust data pipelines, leveraging cloud data warehouses and modern ETL/ELT tools.
• Build Automation Workflows – Create no‑code and low‑code automations using industry‑standard tools and custom Python scripts to streamline data ingestion, enrichment, and reverse ETL processes.
• Integrate AI & LLMs – Evaluate and implement large language models to enhance data quality, generate insights, and power conversational interfaces.
• Mentor & Lead Projects – Provide technical leadership on cross‑functional projects, mentor junior architects, and champion best practices in data architecture.
• Advise on Cloud Strategy – Advise clients on optimal cloud platform choices based on performance, cost, and security considerations.
• Collaborate with Product & Engineering – Feed customer insights back into product roadmaps, prioritize feature requests, and help shape the next generation of our platform.
• Ensure Compliance & Governance – Implement data governance frameworks, data lineage tracking, and security controls to meet regulatory requirements.
• Deliver Thought Leadership – Author technical whitepapers, host webinars, and present at industry conferences to position brighthush as a thought leader.

Essential Qualifications

• 3+ years of experience in client‑facing technical roles, preferably in a SaaS or marketing technology environment.
• Proven expertise in SQL and cloud data warehouses.
• Hands‑on experience with cloud platforms and a deep understanding of their data services.
• Strong background in ETL/ELT, reverse ETL, and API integration.
• Proficiency in Python or equivalent scripting languages for automation.
• Experience with no‑code automation tools and a track record of building end‑to‑end data pipelines.
• Familiarity with large language models and AI tooling for data enrichment or customer interaction.
• Demonstrated project leadership, including managing timelines, coordinating cross‑functional teams, and delivering high‑quality solutions.
• Excellent communication skills, both written and verbal, with the ability to translate technical concepts to non‑technical stakeholders.
• Strong analytical mindset and a passion for solving complex data problems.

Preferred Qualifications

• Experience with marketing data platforms.
• Knowledge of advertising platforms and CRM systems.
• Background in data governance, security, and compliance frameworks.
• Experience building or contributing to AI‑driven recommendation engines or predictive analytics models.
• Certifications in cloud platforms (e.g., data engineering, big data specialties).
• Previous role as a Customer Success Engineer or Technical Account Manager in a high‑growth SaaS company.

Skills & Competencies

• Technical Proficiency – Advanced SQL, cloud data warehousing, ETL/ELT, Python, no‑code automation, APIs, and LLM integration.
• Strategic Thinking – Ability to align technical solutions with business objectives and long‑term customer success.
• Project Management – Skilled in Agile methodologies, sprint planning, and stakeholder coordination.
• Customer‑Centric Mindset – Passion for solving customer pain points and delivering measurable value.
• Collaboration & Influence – Comfortable working with product, engineering, sales, and marketing teams to drive outcomes.
• Continuous Learning – Eagerness to stay ahead of emerging technologies and industry trends.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. You’ll have access to:

• Mentorship from senior architects and industry experts.
• Regular training sessions on the latest cloud services, AI advancements, and data best practices.
• Opportunities to lead high‑impact projects that shape the product roadmap.
• Conferences, workshops, and hackathons to broaden your skill set.
• A clear promotion path from Senior Architect to Lead Architect, and eventually to Director of Customer Success Architecture.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and high‑energy culture. Our remote‑first model means you can work from anywhere in North America, but we also host quarterly in‑person retreats in Toronto, New York City, and San Francisco to strengthen team bonds. We celebrate diversity, encourage experimentation, and reward innovative thinking. Our core values—Curiosity, Ownership, Impact, and Collaboration—guide every decision we make.

Compensation & Benefits

We offer a competitive total rewards package designed to attract top talent:

• Base salary range: CAD 180,000 – 200,000 per year, commensurate with experience.
• Performance‑based bonuses tied to customer success metrics.
• 401(k) matching program to help you plan for the future.
• Generous paid time off, including vacation, sick leave, and personal days.
• Health, dental, and vision insurance plans.
• Retirement plan options and financial wellness resources.
• Flexible work hours and remote work flexibility.
• Wellness stipend, mental health support, and access to online learning platforms.

How to Apply

If you’re ready to take your career to the next level and help enterprise marketers unlock the full potential of their data, we’d love to hear from you. Submit your application through our career portal, and let’s explore how you can contribute to brighthush’s mission of transforming marketing technology.

Join brighthush Today

Become part of a forward‑thinking team that is reshaping the future of marketing data and AI. Your expertise will drive real change for our clients and help us continue to innovate at the intersection of data, technology, and customer success. Apply now and start building the next generation of intelligent marketing solutions.