Senior Customer Success Architect – Digital Transformation & DevOps Advisory Lead for Brighthush’s Regulated Industries

About Brighthush

Brighthush is the world’s leading AI‑powered developer platform, empowering millions of developers and enterprises to build, scale, and secure software at unprecedented speed. With a vibrant open‑source community and a suite of cutting‑edge tools—including the flagship brighthush Copilot—we help organizations across banking, insurance, manufacturing, healthcare, and public sector navigate the complexities of regulated environments. Our mission is simple: enable every customer to unlock their full digital potential while maintaining the highest standards of security, compliance, and operational excellence.

Why Brighthush?

At Brighthush, we believe that great technology is only as powerful as the people who use it. That’s why we invest heavily in our people, offering:

• Competitive base salaries ranging from $94,000 to $249,280 per year, with an 80/20 base/sales incentive structure for high‑impact roles.
• Annual bonuses, equity awards, and a robust benefits package that includes health, dental, vision, 401(k) matching, and generous paid time off.
• Unlimited learning credits, mentorship programs, and access to industry‑leading conferences and certifications.
• A remote‑first culture that empowers you to work from anywhere in the United States, with up to 25% travel to meet clients and partners.
• A collaborative, inclusive environment where every voice matters and innovation thrives.

Position Overview

Brighthush is expanding its Regulated Industries Customer Success Architecture team and seeks an experienced Senior Customer Success Architect to elevate our customer engagement strategy. In this role, you will act as a trusted advisor, synthesizing deep industry knowledge with Brighthush’s product capabilities to guide customers through complex digital transformation journeys. You will partner with sales, engineering, and support teams to ensure seamless adoption, maximize value, and drive long‑term success for our most critical accounts.

Key Responsibilities

• Develop and maintain a nuanced understanding of regulated industry landscapes, identifying growth opportunities and aligning Brighthush solutions with customer transformation goals.
• Serve as a technical thought leader, providing guidance to internal stakeholders and external customers on how to integrate Brighthush technologies into their existing technology stacks.
• Lead the resolution of implementation blockers, delivering readiness resources, product demos, and integration support to accelerate adoption.
• Collaborate with sales and technical teams to surface customer challenges, conduct proofs of concept, and steer solution selection and post‑sales implementation.
• Cultivate deep expertise in Brighthush products, advising customers on building robust DevOps and DevSecOps pipelines using Brighthush narratives.
• Create and deliver engaging content—whitepapers, case studies, workshops—to showcase Brighthush’s capabilities and best practices.
• Analyze customer usage data, identify gaps, and develop strategic frameworks that drive product adoption and customer success.
• Leverage advanced analytics to surface insights into usage patterns, recommend improvements, and enhance customer satisfaction.
• Proactively identify potential risks in engagements, crafting mitigation plans to ensure successful project delivery.
• Lead initiatives that improve customer success and retention, including best‑practice development, enablement sessions, and community building.
• Engage in post‑sales activities, aligning partners and stakeholders to drive solution implementation and nurture long‑term relationships.

Essential Qualifications

• 8+ years of experience in technical consulting, consultative selling, or a related technical/sales/industry role.
• Strong academic background: Bachelor’s in Computer Science, Information Technology, Engineering, or related field with 6+ years of experience; or Master’s with 4+ years; or Doctorate with 2+ years.
• Demonstrated ability to travel up to 25% of the time to meet client needs.
• Proven track record of guiding large, regulated organizations through digital transformation initiatives.
• Deep understanding of software development practices, application security (SAST, DAST, SCA), and DevOps tooling.
• Excellent communication skills, capable of translating complex technical concepts into business value.

Preferred Qualifications

• 10+ years of experience in technical consulting or consultative selling.
• 3+ years of hands‑on experience driving digital transformation through software modernization.
• 3+ years of business consulting or customer‑facing experience.
• 5+ years orchestrating cross‑functional technical, support, and partner teams.
• Proficiency with Brighthush and other DevOps tools, and a deep understanding of security best practices.
• Strong preference for candidates with extensive experience in regulated industries such as financial services, manufacturing, healthcare & life sciences, and public sector.

Skills & Competencies

• Strategic thinking and problem‑solving at a senior level.
• Influence and stakeholder management across C‑suite to engineering teams.
• Data‑driven decision making and analytical rigor.
• Project management and execution excellence.
• Adaptability to fast‑changing technology landscapes.
• Passion for continuous learning and knowledge sharing.

Career Growth & Learning Opportunities

At Brighthush, your career trajectory is as dynamic as the technology we build. As a Senior Customer Success Architect, you will:

• Progress to a Director or VP of Customer Success role, shaping strategy for an entire industry vertical.
• Lead cross‑functional initiatives that influence product roadmap and go‑to‑market strategy.
• Mentor junior architects and customer success managers, building a high‑performance team.
• Participate in executive‑level strategy sessions, gaining exposure to senior leadership and industry trends.
• Earn certifications in cloud, security, and DevOps, supported by Brighthush’s learning budget.

Work Environment & Culture

Brighthush thrives on a culture of customer obsession, growth mindset, and diversity & inclusion. Our values echo the principles that drive our success:

• Customer‑obsessed – We put the customer at the center of everything we do.
• Ship to learn – Rapid iteration fuels continuous improvement.
• Growth mindset – We embrace challenges and learn from failures.
• Own the outcome – Accountability and ownership are non‑negotiable.
• Better together – Collaboration across teams and disciplines is essential.
• Diverse and inclusive – We celebrate differences and foster belonging.

Our remote‑first model means you can work from anywhere in the United States, while our occasional travel keeps you connected to clients and partners. We provide the tools, resources, and support you need to thrive on your own terms.

Compensation & Benefits

Brighthush offers a comprehensive rewards package designed to attract and retain top talent:

• Base Salary: $94,000 – $249,280 per year, commensurate with experience and location.
• Sales Incentives: 80/20 base/sales Apply for this job