Senior Customer Success Architect – Digital Transformation & DevOps Advisory Lead for Global Enterprise Clients at brighthush

About brighthush

brighthush is the world’s leading AI‑powered developer platform, empowering millions of developers, data scientists, and IT leaders to build, test, and ship software faster and more securely. With a vibrant open‑source community that fuels 99 % of the world’s software, brighthush is at the forefront of the next wave of digital transformation. Our mission is simple: give every organization the tools and insights they need to innovate, collaborate, and thrive in a rapidly changing technology landscape.

Role Overview

As a Senior Customer Success Architect at brighthush, you will be the trusted advisor for our most strategic enterprise customers. You will translate complex business challenges into actionable, technology‑driven solutions that accelerate digital transformation, improve operational efficiency, and unlock new revenue streams. Working closely with sales, product, and engineering teams, you will champion the adoption of brighthush’s platform, ensuring that customers realize maximum value from our cutting‑edge DevOps, DevSecOps, and AI capabilities.

Key Responsibilities

• Customer Insight & Strategy Development: Build deep industry and customer knowledge to identify growth opportunities and align brighthush solutions with each client’s digital transformation roadmap.
• Trusted Advisory: Serve as a senior technical consultant, guiding internal teams and customer stakeholders on best practices for integrating brighthush technologies into their existing ecosystems.
• Implementation & Adoption Enablement: Lead the resolution of implementation blockers, deliver readiness resources, conduct product demos, and integrate brighthush workflows into customers’ day‑to‑day operations.
• Sales & Post‑Sales Collaboration: Partner with sales and technical teams to uncover customer pain points, run proofs of concept, and drive solution selection and deployment after the deal closes.
• Product Expertise & Evangelism: Deeply understand brighthush Products, advising customers on building robust DevOps and DevSecOps pipelines that leverage AI, automation, and security best practices.
• Content Creation & Delivery: Develop and present engaging content—workshops, webinars, and case studies—that showcases brighthush’s capabilities and drives customer engagement.
• Strategic Gap Analysis: Analyze customer environments to uncover gaps that brighthush solutions can fill, and contribute to the creation of strategic frameworks that accelerate product adoption.
• Data‑Driven Insights: Use advanced analytics to surface usage patterns, recommend improvements, and inform strategies that enhance customer satisfaction and product adoption.
• Risk Management: Proactively identify potential risks in engagements, develop mitigation plans, and ensure successful project delivery and long‑term customer success.
• Retention & Upsell Enablement: Lead initiatives that improve customer success and retention, including best‑practice workshops, enablement sessions, and cross‑sell opportunities.
• Post‑Sales Engagement: Build strong relationships with partner and stakeholder teams within the customer organization to drive solution implementation and sustain long‑term collaboration.

Essential Qualifications

• 8+ years of experience in technical consulting, consultative selling, or a related technical/sales role.
• Or a Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field with 6+ years of relevant experience.
• Or a Master’s degree with 4+ years of relevant experience.
• Or a Doctorate with 2+ years of relevant experience.
• Willingness to travel up to 25% to meet client needs.

Preferred Qualifications

• 10+ years of experience in technical consulting or consultative selling, with a proven track record of translating customer needs into actionable solutions.
• 5+ years of experience orchestrating technical, support, and partner teams.
• 3+ years of driving digital transformation through software modernization, with measurable business outcomes.
• Hands‑on experience applying AI tools and agents to software development or business workflows to improve productivity and quality.
• Proficiency in using brighthush and other DevOps tools, with a deep understanding of software development practices and application security (SAST, DAST, SCA).
• Professional fluency in spoken and written Spanish, enabling leadership of business and technical discussions with Spanish‑speaking customers.

Skills & Competencies

• Strategic thinking and the ability to translate complex business challenges into technology solutions.
• Exceptional communication skills—both written and verbal—across all stakeholder levels.
• Strong analytical mindset with experience in data‑driven decision making.
• Deep knowledge of DevOps, DevSecOps, CI/CD pipelines, and cloud native architectures.
• Experience with AI‑powered development tools and automation frameworks.
• Customer‑obsessed mindset, always prioritizing the client’s success and value realization.
• Collaboration and influence skills, working effectively with cross‑functional teams.
• Adaptability and resilience in fast‑paced, evolving environments.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by your ambition, not by a rigid hierarchy. As a Senior Customer Success Architect, you will:

• Lead high‑impact projects that shape the future of enterprise software adoption.
• Mentor junior architects and customer success managers, fostering a culture of continuous learning.
• Participate in global innovation labs, contributing to the development of next‑generation AI and DevOps tools.
• Access a comprehensive learning platform that includes certifications, workshops, and mentorship programs.
• Earn recognition through brighthush’s internal awards and external industry accolades.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, collaboration, and inclusion. Our culture is built on:

• Customer‑obsessed: Every decision is driven by the goal of delivering maximum value to our customers.
• Ship to learn: We iterate quickly, learn from real‑world feedback, and continuously improve.
• Growth mindset: We encourage experimentation, learning from failures, and celebrating successes.
• Own the outcome: Accountability and ownership are at the core of our work ethic.
• Better together: Collaboration across teams and geographies is essential to our success.
• Diverse and inclusive: We celebrate differences and create an environment where everyone can thrive.

Our leadership principles—Create Clarity, Generate Energy, Deliver Success—guide every interaction and decision. Managers at brighthush model, coach, and care for their teams, ensuring a supportive and empowering environment.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive salary package that reflects your experience and expertise. In addition, you will enjoy:

• Generous paid time off and flexible working arrangements.
• Health, dental, and vision coverage for you and your family.
• Retirement savings plans with company matching.
• Unlimited learning budget and access to industry conferences.
• Wellness programs, including mental health support and fitness stipends.
• Equity opportunities that allow you to share in the company’s growth.

How to Apply

If you are passionate about driving digital transformation, thrive in a fast‑paced, customer‑centric environment, and want to shape the future of enterprise software, we want to hear from you. Submit your application through our careers portal and join a team that is changing the world—one line of code at a time.

Closing

At brighthush, we believe that the best solutions are built by people who are curious, collaborative, and committed to customer success. As a Senior Customer Success Architect, you will be at the heart of our mission to empower organizations worldwide to innovate, secure, and scale their software. If you’re ready to take the next step in your career and make a lasting impact, apply today and become part of the brighthush family.