Senior Customer Success Architect – Enterprise SaaS Revenue Lifecycle Management & Transformation Lead (Remote) – Championing Global Revenue Growth, Quote‑to‑Cash Excellence, and Customer Success at brighthush

Welcome to brighthush – The Vanguard of Revenue Operations

In a world where every dollar counts, revenue is no longer a passive metric – it’s the lifeblood of innovation, expansion, and resilience. brighthush is at the forefront of this evolution, delivering a cloud‑native, end‑to‑end quote‑to‑cash platform that unifies pricing, quoting, billing, revenue recognition, and financial reporting for Fortune 500 companies worldwide. Recognized as a Leader in the Gartner Magic Quadrant for Recurring Billing Applications and a top performer in the Forrester Wave for SaaS Recurring Billing Solutions, brighthush is the partner of choice for enterprises that demand precision, scalability, and agility in their revenue operations.

Over the past decade, brighthush has grown from a niche startup into a global powerhouse, consistently earning spots on the Technology Fast 500 and Inc. 5000 lists. Our success is built on a culture that prizes collaboration, continuous learning, and an unwavering focus on customer outcomes. Whether you are a seasoned enterprise professional or an emerging talent, brighthush offers a platform where your expertise can shape the future of revenue operations and drive tangible business impact.

Role Overview – Your Strategic Impact

As a Senior Customer Success Architect, you will serve as the strategic bridge between our customers’ ambitious business goals and the technical capabilities of the brighthush platform. You will act as a trusted advisor to C‑suite executives, finance leaders, and technical teams, translating complex business challenges into actionable, technology‑driven solutions. Your influence will shape product roadmaps, accelerate adoption, and ultimately drive revenue growth for our most strategic accounts.

You will collaborate closely with Customer Success Managers, Support, Product, Engineering, and Professional Services to deliver a seamless, high‑impact experience. Your voice will resonate across governance meetings, executive briefings, and strategic reviews, ensuring every customer interaction is guided by a deep understanding of their objectives and the platform’s potential.

Key Responsibilities – What You’ll Do Every Day

• Build and nurture deep relationships with customers at all levels—from end users to C‑suite executives—establishing yourself as the go‑to technical partner.
• Collaborate with Customer Success Managers to design and execute comprehensive success plans that align business goals with technical roadmaps.
• Drive platform adoption by conducting product demonstrations, workshops, and training sessions that translate technical features into tangible business value.
• Monitor performance proactively and engage in strategic discussions to identify optimization opportunities, ensuring customers achieve their revenue and operational targets.
• Serve as the primary technical contact during governance meetings, executive briefings, and strategic reviews.
• Translate complex technical concepts into clear, business‑oriented language for stakeholders, including CFOs, VPs of Finance, and other senior leaders.
• Partner with customer leadership to develop transformation roadmaps, including subscription billing models, revenue recognition strategies, and CPQ integration plans.
• Identify process improvements and recommend technical enhancements that align with customer needs and industry best practices.
• Coordinate cross‑functional resolution of complex technical issues by working closely with Support, Product, Engineering, and Professional Services teams.
• Advocate for customers by surfacing structured, actionable feedback to Product and Engineering, influencing future roadmap decisions.
• Communicate product changes—including new features, updates, and infrastructure modifications—to customers in a timely and clear manner.
• Travel as needed to client sites, industry events, and partner conferences to strengthen relationships and stay abreast of market trends.
• Mentor junior architects and Customer Success Managers, sharing best practices and fostering a culture of continuous improvement.
• Lead post‑implementation reviews to capture lessons learned, quantify business impact, and refine future engagement strategies.

Essential Qualifications – What We Expect

• Minimum of 4 years in a Customer Success Architect, Technical Account Manager, Solution Architect, or similar customer‑facing technical role within enterprise software or SaaS.
• Proven track record of building and maintaining strategic customer relationships with a strong technical focus.
• Solid understanding of accounting and finance processes, data, and reporting—experience in financial services or related domains is highly valued.
• Working knowledge of SQL and basic coding concepts; ability to build formulas, create reports, leverage AI tools, and evaluate AI‑generated outputs for accuracy.
• Exceptional communication skills, with the ability to explain complex technical and financial concepts to senior finance executives, including CFOs and VPs of Finance.
• Demonstrated ability to collaborate effectively across Customer Success, Support, Product, Engineering, and Professional Services teams.
• Willingness to travel to client sites and industry events as required.
• Strong analytical mindset with a data‑driven approach to problem solving.
• Experience with cloud‑native architecture and API integration.

Preferred Qualifications – Bonus Points

• Experience with enterprise platforms such as brighthush or similar systems.
• Background in financial services, technology, telecommunications, SaaS, or other complex enterprise environments.
• Advanced knowledge of subscription billing models and revenue recognition principles, including ASC 606 / IFRS 15.
• Experience in client‑facing implementation or technology consulting roles.
• Understanding of CPQ (Configure, Price, Quote) processes and systems.
• Familiarity with usage‑based billing and mediation concepts.
• Relevant enterprise software certifications or specialized training.

Skills & Competencies – What Makes You Successful

• Strategic thinking and business acumen.
• Technical expertise in SaaS architecture, data modeling, and integration.
• Strong analytical and problem‑solving abilities.
• Excellent presentation and facilitation skills.
• Customer‑centric mindset with a passion for delivering measurable outcomes.
• Adaptability and resilience in a fast‑paced, evolving environment.
• Proficiency in using collaboration tools (e.g., Slack, Teams, Confluence) and CRM systems.
• Project management skills and the ability to juggle multiple priorities.
• Fluency in English; additional languages are a plus.

Career Growth & Learning Opportunities – Your Path at brighthush

At brighthush, we believe in investing in our people. As a Senior Customer Success Architect, you will have access to a wealth of resources designed to accelerate your professional journey:

• Structured mentorship programs with senior leaders and industry experts.
• Regular training on emerging technologies, financial regulations, and product roadmaps.
• Opportunities to lead cross‑functional initiatives, influencing product strategy and customer success frameworks.
• Clear career pathways to leadership roles within Customer Success, Product Management, or Technical Consulting.
• Participation in industry conferences, webinars, and thought‑leadership panels.
• Dedicated learning budget for certifications, courses, and conferences.
• Annual performance reviews aligned with personal growth goals.

Work Environment & Company Culture – Where Innovation Thrives

brighthush fosters a collaborative, inclusive, and high‑energy culture where ideas are valued and innovation thrives. Our remote‑first model empowers you to work from anywhere while staying connected through regular virtual town halls, team huddles, and informal coffee chats. We celebrate diversity, encourage continuous learning, and support work‑life balance through flexible schedules and generous time‑off policies.

Key cultural pillars include:

• Customer Obsession: Every decision is driven by the goal of delivering exceptional value to our clients.
• Data‑Driven Decision Making: We rely on metrics, analytics, and experimentation to guide product and process improvements.
• Growth Mindset: Continuous learning, experimentation, and constructive feedback are embedded in our DNA.
• Collaboration & Transparency: Cross‑functional teams work together openly, sharing insights and celebrating successes.
• Well‑Being & Flexibility: We prioritize mental and physical health, offering wellness programs, flexible work arrangements, and supportive policies.

Compensation & Benefits – We Reward Excellence

• Competitive base salary range: $140,000–$170,000 per year, commensurate with experience and market location.
• Performance‑based bonus structure aligned with company and individual goals.
• Comprehensive medical, dental, and vision coverage effective from day one.
• Long‑term disability (LTD), Health Savings Account (HSA), and Flexible Spending Account (FSA) options.
• Free virtual mental health counseling and wellness programs.
• 401(k) plan with 100% immediate vesting match.
• Discretionary and charitable time‑off program to support personal and community commitments.
• Home office setup allowance for fully remote employees.
• Travel reimbursement and per diem for client visits and industry events.
• Annual professional development stipend for certifications, conferences, and courses.
• Employee stock purchase plan with preferential pricing.

Equal Opportunity Statement – Diversity & Inclusion at brighthush

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity, genetic information, marital status, veteran status, or any other characteristic protected by law.

How to Apply – Join Our Winning Team

Ready to make a lasting impact on enterprise revenue operations? Submit your application through our careers portal or click the link below to apply directly:

Apply to brighthush Today

Closing – Your Future Starts Here

As a Senior Customer Success Architect at brighthush, you will be at the forefront of transforming how global enterprises manage revenue. You’ll partner with top executives, solve complex technical challenges, and drive adoption of cutting‑edge billing technology. If you thrive in a fast‑paced, customer‑centric environment and are passionate about delivering measurable business value, we want to hear from you. Join brighthush and help shape the future of revenue lifecycle management.