Senior Customer Success Engineer – Portuguese‑Fluent SASE & Zero‑Trust Security Champion Driving Enterprise Cloud Connectivity, Adoption, and Global Customer Success at brighthush

About brighthush

brighthush is a pioneering force in the secure cloud connectivity arena, redefining how enterprises safeguard, connect, and innovate in an increasingly digital, distributed world. Our Secure Access Service Edge (SASE) platform fuses networking, security, and compliance into a single, cloud‑native experience that delivers zero‑trust protection at the speed of business. With a portfolio that spans advanced threat protection, secure web gateways, cloud access security brokers (CASB), and data loss prevention (DLP), brighthush empowers organizations to move workloads, users, and data across hybrid and multi‑cloud environments without compromising security.

Founded by seasoned security architects, cloud engineers, and product innovators, brighthush has rapidly become the trusted partner for Fortune 500 enterprises, ambitious mid‑market leaders, and high‑growth startups worldwide. Our culture is built on relentless innovation, collaborative problem‑solving, and continuous learning—values that permeate every line of code, every support ticket, and every partnership we forge.

Role Overview

As a Senior Customer Success Engineer at brighthush, you will be the technical bridge between our customers and our product. Your day‑to‑day interactions will shape how clients secure their environments, adopt new cloud security products, and realize tangible business value from their investment in brighthush solutions. In a world where security incidents can cost millions, your expertise will help customers protect their most valuable assets.

Beyond technical support, you will act as a trusted advisor, a strategic consultant, and a product evangelist—all while ensuring that every Portuguese‑speaking customer feels heard, understood, and empowered. Your role is pivotal in driving adoption, reducing churn, and turning satisfied customers into advocates who help expand our market reach.

Key Responsibilities

• Customer Onboarding & Adoption: Lead the technical onboarding of new customers, ensuring seamless integration of the brighthush SASE platform with existing security and networking stacks. Mentor client teams through the deployment lifecycle, from initial architecture workshops to post‑go‑live optimization.
• Technical Support & Escalation Management: Resolve high‑severity incidents, coordinate with engineering teams, and maintain transparent communication with stakeholders. Serve as the first line of defense for complex technical challenges, ensuring rapid resolution and minimal business impact.
• Solution Design & Architecture: Collaborate with customers to design scalable, secure network architectures that leverage the brighthush SASE platform. Translate business requirements into robust technical blueprints, including detailed network diagrams, security policies, and compliance mappings.
• Training & Enablement: Deliver workshops, webinars, and documentation to empower customer teams to manage and optimize their security posture. Create localized training materials in Portuguese to support Latin American clients, ensuring cultural relevance and clarity.
• Strategic Consulting: Provide strategic guidance on security best practices, threat mitigation, and compliance requirements. Help customers align security initiatives with business objectives, enabling them to achieve measurable ROI.
• Product Feedback Loop: Gather customer insights, prioritize feature requests, and work with product management to shape future releases. Advocate for customer needs within the product roadmap, ensuring that our platform evolves in line with real‑world demands.
• Performance Reporting: Track and report on key metrics, including adoption rates, usage analytics, and customer satisfaction scores. Use data to drive continuous improvement and demonstrate value to executive stakeholders.
• Language & Cultural Liaison: Leverage fluency in Portuguese to support Latin American customers, ensuring clear communication and cultural alignment. Act as the primary point of contact for all Portuguese‑speaking clients, fostering trust and long‑term relationships.
• Cross‑Functional Collaboration: Work closely with Sales, Product, Engineering, and Marketing teams to align customer success initiatives with broader business goals. Participate in quarterly business reviews, product launches, and customer advisory boards.
• Continuous Learning & Knowledge Sharing: Stay current with the latest trends in cloud security, networking, and compliance. Share insights with the broader brighthush community through internal wikis, lunch‑and‑learn sessions, and external conferences.

Essential Qualifications

• BS or MS in Computer Science, Electrical Engineering, Computer Engineering, or a related technical discipline.
• Minimum 5 years of experience in pre‑sales, post‑sales, technical support, or consulting roles within the cybersecurity or networking domain.
• Deep understanding of networking fundamentals, including routing protocols (BGP, OSPF, EIGRP) and multi‑vendor device ecosystems.
• Hands‑on experience with SASE architecture, CASB, DLP, and other data security products.
• Proficiency in Remote Access VPN technologies (IPSEC, SSL/TLS), PKI, and authentication protocols (SAML, SSO, LDAP, RADIUS).
• Strong scripting skills in Linux environments (BASH, Python).
• Demonstrated ability to manage escalations, balance stakeholder expectations, and negotiate successful resolutions.
• Excellent communication skills—capable of articulating complex technical concepts to both technical and non‑technical audiences, including executives.
• Fluent in Portuguese (written and spoken) with a proven track record of supporting Portuguese‑speaking customers.
• Availability to provide after‑hours support on a scheduled or ad‑hoc basis.

Preferred Qualifications

• Experience working with large, distributed enterprises and their security operations teams.
• Certifications such as CISSP, CCSP, CEH, or CompTIA Security+.
• Background in cloud platforms and familiarity with cloud networking concepts.
• Experience with DevOps practices, CI/CD pipelines, and infrastructure as code (Terraform, CloudFormation).
• Prior involvement in customer success or account management functions.
• Experience in the Latin American market, including knowledge of local regulatory frameworks (LGPD, GDPR, etc.).

Skills & Competencies

• Technical Expertise: In-depth knowledge of network security, cloud security, and SASE solutions.
• Problem‑Solving: Ability to diagnose complex issues quickly and propose effective solutions.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and building lasting relationships.
• Project Management: Skilled at coordinating cross‑functional teams, managing timelines, and delivering on commitments.
• Communication: Clear, concise, and persuasive communication across all levels.
• Adaptability: Thrives in fast‑moving environments and can juggle multiple priorities simultaneously.
• Language Proficiency: Fluency in Portuguese, with strong written and verbal communication skills.
• Analytical Thinking: Ability to interpret data, identify trends, and translate insights into actionable recommendations.
• Leadership: Demonstrated ability to mentor junior engineers and influence cross‑team initiatives.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional growth is as important as the value you deliver to our customers. As a Senior Customer Success Engineer, you will have access to:

• Structured mentorship programs with senior engineers and product leaders.
• Regular technical training sessions, certifications, and conference sponsorships.
• Opportunities to lead high‑impact projects that shape the future of cloud security.
• Clear career pathways into technical leadership, product management, or enterprise consulting roles.
• Cross‑functional rotations that broaden your skill set and deepen your industry expertise.

Company Culture & Work Environment

Our culture at brighthush is built on three core pillars:

• Innovation: We encourage bold ideas and reward creative problem‑solving. Your insights will directly influence product evolution.
• Collaboration: Teams work in an open, transparent environment where knowledge sharing is the norm.
• Well‑being: We support flexible work arrangements, mental health resources, and a healthy work‑life balance.

Whether you’re working from our vibrant São Paulo office or collaborating remotely from anywhere in the world, you’ll find a community that values diversity, inclusion, and continuous learning.

Compensation, Perks, and Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary aligned with market standards for senior technical roles.
• Performance‑based bonuses and equity options that tie your success to the company’s growth.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work hours and remote‑work options to support work‑life balance.
• Professional development stipend for certifications, courses, and conferences.
• Well‑being initiatives such as gym memberships, wellness programs, and mental health support.

How to Apply

Ready to take the next step in your career and help shape the future of secure cloud connectivity? Click the link below to submit your application and join the brighthush team.