Experienced Bilingual Customer Support Advocate – Remote, Full‑Time, 8‑Hour Shift – Empowering Veterans and Disabled Communities

About brighthush

At brighthush, we’re more than a customer‑service organization – we’re a mission‑driven community dedicated to transforming lives through exceptional support and unwavering empathy. Founded by veterans who understand the unique challenges faced by those with disabilities, brighthush has grown into a national leader in providing compassionate, high‑quality assistance to veterans, first responders, and individuals with disabilities. Our remote, flexible work model empowers our team to deliver world‑class service from the comfort of their own homes while staying connected to a culture of purpose, inclusion, and continuous growth.

Why Join brighthush?

When you become a part of brighthush, you’re not just filling a role – you’re stepping into a meaningful mission that directly improves the daily lives of people who have served our country or who face physical and mental challenges. Here’s what makes brighthush a truly special place to work:

• Impactful Work: Every interaction you handle helps a veteran or disabled individual navigate complex benefits, medical services, or everyday challenges.
• Remote Flexibility: Work from anywhere in the United States with a reliable internet connection.
• Competitive Compensation: Starting at $19.00 per hour for bilingual candidates, with performance‑based bonuses and a clear path to salary growth.
• Comprehensive Benefits: Health, dental, vision, life insurance, and a 401(k) plan with company match.
• Professional Development: 7‑week onboarding, ongoing training, and access to leadership mentorship.
• Inclusive Culture: A veteran‑owned organization that values diversity, equity, and belonging.

Key Responsibilities

As a Bilingual Customer Support Advocate at brighthush, you will be the frontline champion for our clients, ensuring they receive timely, accurate, and compassionate assistance. Your day‑to‑day tasks will include:

• Responding to inbound calls, emails, and chat inquiries in both English and Spanish, providing clear explanations of benefits, policies, and procedures.
• Managing multiple web‑based systems simultaneously—such as case management, CRM, and knowledge‑base tools—while maintaining meticulous records.
• Diagnosing and resolving complex issues, escalating when necessary, and following up to guarantee client satisfaction.
• Collaborating with cross‑functional teams (claims, benefits, technical support) to streamline solutions and share best practices.
• Maintaining a professional, empathetic tone in all communications, even during high‑volume periods.
• Participating in continuous improvement initiatives, providing feedback on process gaps and suggesting enhancements.
• Adhering to compliance standards, data privacy regulations, and internal policies to protect client information.

Essential Qualifications

• High school diploma or equivalent (college degree preferred).
• Minimum of 1 year of experience in insurance operations, medical services, remote technical support, or a related field.
• Fluency in English and Spanish, with excellent listening, speaking, and writing skills in both languages.
• Strong problem‑solving abilities and the capacity to handle multiple tasks simultaneously.
• Proficiency with Microsoft Office Suite (Outlook, Teams, Word, Excel, OneNote) and web‑based platforms.
• Exceptional attention to detail and organizational skills.
• Professional demeanor, empathy, and a genuine passion for helping others.

Preferred Qualifications

• Experience in healthcare, insurance, social work, or mental health support.
• Familiarity with medical terminology and health‑benefit plans.
• Track record of success in high‑volume, remote customer‑service environments.
• Knowledge of veteran‑specific benefits and resources.
• Previous experience working with disabled or veteran populations.

Skills & Competencies

To thrive at brighthush, you’ll need a blend of technical, interpersonal, and analytical skills:

• Communication: Clear, concise, and compassionate communication in both languages.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Time Management: Ability to prioritize tasks and meet deadlines in a fast‑paced environment.
• Adaptability: Quick learner who can adjust to evolving processes and new technologies.
• Team Collaboration: Willingness to share insights and support colleagues across departments.
• Customer‑Centric Mindset: Commitment to delivering the best possible experience for every client.

Career Growth & Learning Opportunities

brighthush is committed to nurturing talent and fostering career advancement. As a Bilingual Customer Support Advocate, you will have access to:

• Structured career paths that can lead to roles such as Team Lead, Operations Manager, or Program Specialist.
• Leadership training programs and mentorship from senior veterans and industry experts.
• Cross‑training in related areas like claims processing, benefits counseling, or technical support.
• Regular performance reviews with clear metrics and personalized development plans.
• Opportunities to contribute to strategic initiatives, such as process automation or client‑experience research.

Work Environment & Company Culture

At brighthush, we celebrate diversity, resilience, and service. Our remote work model is designed to support work‑life balance while fostering a sense of community:

• Weekly virtual team huddles and monthly town‑hall meetings to keep everyone connected.
• Access to an internal knowledge base, peer‑support forums, and a dedicated HR help desk.
• Annual volunteer days and community outreach programs that allow employees to give back.
• Flexible scheduling options within the 8‑hour shift framework to accommodate personal commitments.
• A culture of transparency, where feedback is encouraged and ideas are valued.

Compensation & Benefits

While the base hourly rate for bilingual candidates starts at $19.00, brighthush offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance with competitive premiums.
• Life and disability insurance.
• 401(k) retirement plan with company match.
• Paid time off (PTO), sick leave, and holidays.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee assistance program (EAP) for mental health support.
• Performance‑based bonuses and incentive programs.

How to Apply

Ready to make a difference from the comfort of your home? Submit your application through the link below. We’re excited to learn how your skills and passion align with our mission.

Apply to this job at brighthush

Pre‑Employment Requirements

All candidates must successfully complete a pre‑employment drug screening and criminal background check before employment can begin.

Join brighthush Today

At brighthush, your work matters. Every call, chat, and email you handle brings hope and clarity to veterans and individuals with disabilities across the nation. If you’re a bilingual professional with a heart for service, a knack for problem‑solving, and a desire to grow within a supportive, mission‑driven organization, we want to hear from you. Apply now and become a vital part of a community that values purpose, excellence, and impact.