Dedicated Customer Service Representative – Financial Assistance Counselor – Remote, Day Shift, Full‑Time – Patient Billing & Revenue Cycle Support at brighthush

About brighthush

At brighthush, we believe that every patient deserves compassionate, clear, and timely financial guidance. Our mission is to empower individuals and families to navigate the complex world of healthcare billing with confidence and dignity. By blending cutting‑edge technology, a culture of continuous learning, and a steadfast commitment to integrity, we deliver person‑centered care that transcends the traditional boundaries of the healthcare industry.

As a leading provider of revenue cycle solutions, brighthush partners with hospitals, clinics, and health systems across the country to streamline billing, collections, and patient financial counseling. Our team is built on a foundation of collaboration, empathy, and a relentless pursuit of excellence. Whether you’re a seasoned professional or just starting your career, brighthush offers an environment where your voice matters, your growth is nurtured, and your impact is felt every day.

Position Overview

We’re looking for a Customer Service Representative – Financial Assistance Counselor to join our remote, day‑shift team. In this role, you will serve as the frontline advocate for patients, helping them understand and resolve billing inquiries, set up payment plans, and address any concerns that arise during the revenue cycle process. Your work will directly influence patient satisfaction, revenue recovery, and the overall health of our partner organizations.

Key details:

• Employment Type: Full‑time
• Shift: Day Shift (9:30 a.m. – 6:00 p.m. EDT, Monday–Friday)
• Remote Work: Yes – work from the comfort of your own home
• Compensation: $19.21 – $28.82 per hour (based on experience and qualifications)
• Reporting To: Supervisor, Patient Billing & Finance Customer Service

Key Responsibilities

As a Financial Assistance Counselor, you will:

• Handle a wide range of self‑pay and insurance billing inquiries, ensuring accurate and timely resolution.
• Assist patients in setting up payment plans, negotiating balances, and addressing billing disputes with empathy and professionalism.
• Document all interactions, complaints, and resolutions in our customer relationship management (CRM) system, maintaining high data integrity.
• Track and analyze customer service trends, providing actionable insights to improve processes and reduce future complaints.
• Escalate complex or unresolved issues to the Supervisor, ensuring a seamless handoff and follow‑up.
• Collaborate with internal teams—billing, collections, compliance—to ensure a unified approach to patient financial support.
• Stay current on federal, state, and local regulations, as well as brighthush’s Integrity and Compliance Program, to maintain ethical and compliant practices.
• Participate in ongoing training and professional development initiatives to enhance your knowledge of revenue cycle operations.
• Contribute to continuous improvement projects aimed at enhancing patient experience and operational efficiency.

Essential Qualifications

To thrive in this role, you should possess:

• High school diploma or Associate’s degree in Accounting, Business Administration, or a related field.
• At least one year of experience in a hospital or clinic revenue cycle environment, or a health insurance/managed care setting.
• Proficiency with medical billing systems, claims processing, and financial counseling.
• Strong verbal and written communication skills, with the ability to convey complex information clearly and compassionately.
• Excellent organizational and time‑management abilities, capable of juggling multiple tasks and meeting deadlines.
• Proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel) and familiarity with CRM platforms.
• Ability to work independently, maintain focus, and adapt to changing priorities in a fast‑paced environment.
• Commitment to brighthush’s core values: honesty, integrity, and caring.

Preferred Qualifications

We value additional experience and credentials that will set you apart:

• Completion of a brighthush Trainee Program or a comparable customer service training initiative.
• Experience in a complex, multi‑site healthcare environment.
• Prior call center or customer support experience, especially handling high‑volume inquiries.
• Regulatory or mandatory certifications related to healthcare billing or compliance.
• Demonstrated ability to analyze data trends and recommend process improvements.

Skills & Competencies

Success in this role requires a blend of technical and interpersonal skills:

• Customer‑Centric Mindset: A genuine desire to help patients resolve financial challenges.
• Problem‑Solving: Ability to assess situations, identify root causes, and propose effective solutions.
• Attention to Detail: Precision in data entry, documentation, and compliance adherence.
• Adaptability: Comfortable navigating shifting priorities and new technologies.
• Team Collaboration: Willingness to work cross‑functionally with billing, collections, and compliance teams.
• Ethical Judgment: Commitment to upholding brighthush’s Integrity and Compliance Program.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Financial Assistance Counselor, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on new billing software, regulatory updates, and customer service best practices.
• Clear career pathways to roles such as Senior Billing Analyst, Revenue Cycle Manager, or Compliance Officer.
• Opportunities to lead process improvement projects, enhancing both patient experience and operational efficiency.
• Support for professional certifications (e.g., Certified Revenue Cycle Professional, Certified Patient Advocate).

Work Environment & Company Culture

Remote work is a core component of our culture, allowing you to balance professional responsibilities with personal life. Our team operates in a collaborative, shared‑leadership environment where every voice is heard. We celebrate diversity, foster inclusion, and prioritize work‑life harmony. At brighthush, you’ll find:

• Weekly virtual team huddles to share updates, challenges, and successes.
• Access to a digital resource library, including webinars, e‑learning modules, and industry publications.
• Annual company retreats and virtual social events to strengthen team bonds.
• A transparent performance review process that focuses on growth, feedback, and recognition.

Compensation, Perks & Benefits

While the hourly rate ranges from $19.21 to $28.82, we offer a comprehensive benefits package designed to support your well‑being and professional growth:

• Health, dental, and vision insurance plans with competitive premiums.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, holidays) and flexible scheduling options.
• Employee assistance program (EAP) for mental health and wellness support.
• Professional development stipend for courses, certifications, and conferences.
• Employee discount program for healthcare services and partner products.
• Remote work stipend to cover home office setup and internet expenses.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re contributing to a mission that transforms patient experiences and elevates the quality of care. You’ll work alongside passionate professionals who value integrity, innovation, and impact. Our remote, flexible environment empowers you to bring your best self to work while maintaining a healthy work‑life balance.

Ready to make a difference? Apply today and help patients navigate their financial journeys with confidence and compassion.