Senior Customer Success Associate – Championing Client Growth, Adoption, and Renewal Excellence in AI‑Enabled Digital Wholesale SaaS at brighthush

About brighthush

At brighthush, we are redefining the future of digital wholesale. Our cloud‑native SaaS platform fuses advanced analytics, intelligent product discovery, and frictionless inventory management into a single AI‑driven ecosystem. By harnessing real‑time data and machine learning, we empower fashion, lifestyle, and consumer‑goods brands to scale faster, reduce risk, and unlock new revenue streams—all while staying ahead of market trends.

Why Join brighthush?

We are a fast‑moving, purpose‑driven company that thrives on innovation, collaboration, and a relentless focus on customer success. If you are passionate about helping brands and retailers thrive in a digital wholesale ecosystem, and you thrive in a fast‑paced, collaborative environment, brighthush is the place for you. Our remote‑first model, transparent culture, and commitment to continuous learning create an environment where you can grow, experiment, and make a real impact.

Position Overview

The Senior Customer Success Associate is the linchpin between our technology and the tangible impact it delivers for our clients. You will shepherd customers from onboarding through expansion, ensuring they extract maximum value, achieve measurable business outcomes, and become passionate advocates for our platform. This role blends strategic account management, data‑driven insights, and cross‑functional collaboration to drive client success and revenue growth.

Key Responsibilities

• Client Relationship Stewardship: Serve as the primary point of contact for a portfolio of high‑value accounts, building trust, understanding each client’s unique objectives, and positioning brighthush as a strategic partner.
• Product Adoption & Enablement: Champion platform features by conducting onboarding sessions, creating customized training materials, and facilitating workshops that drive user engagement and adoption.
• Renewal & Upsell Strategy: Analyze usage data, identify growth opportunities, and lead strategic conversations that secure renewals and expand the scope of service.
• Cross‑Functional Collaboration: Partner with Sales, Product, Marketing, and Engineering to relay customer feedback, influence roadmap decisions, and create joint success plans.
• Data‑Driven Insights: Leverage analytics tools to monitor key performance indicators, generate reports, and present actionable insights to both clients and internal stakeholders.
• Issue Resolution & Escalation: Proactively identify potential roadblocks, coordinate with technical support, and ensure timely resolution of any issues that arise.

Day‑to‑Day Impact – What Your Typical Day Looks Like

• Host weekly “Health Check” calls to review account metrics and set short‑term milestones.
• Develop customized playbooks that align with each brand’s unique sales cycle and operational workflow.
• Collaborate with the Product team to beta‑test new features and provide real‑world feedback.
• Lead quarterly business reviews that showcase ROI, highlight success stories, and uncover upsell opportunities.
• Mentor new hires on best practices for onboarding and client communication.
• Document and share success stories across the organization to inspire cross‑team collaboration.

Essential Qualifications

• Minimum of 1 year of experience managing client accounts or owning a book of business in a SaaS, consulting, or account‑management environment.
• Demonstrated ability to communicate complex concepts clearly to both technical and non‑technical audiences.
• Strong negotiation skills and a proven track record of driving upsell conversations that result in measurable revenue growth.
• Proficiency with CRM platforms such as brighthush and data visualization tools such as brighthush.
• Fluency in English, both written and spoken; additional languages are a plus.
• Self‑motivated, detail‑oriented, and comfortable working independently in a remote setting.

Preferred Qualifications – Bonus Points

• 2–3 years of experience in the fashion, retail, or wholesale technology sector.
• Background in strategy consulting or a related field that demonstrates analytical rigor and business acumen.
• Experience with customer success platforms such as brighthush.
• Knowledge of supply‑chain or inventory‑management processes.
• Prior exposure to SaaS metrics such as churn, net‑new ARR, and customer health scores.

Core Skills & Competencies – The DNA of a Successful Associate

• Relationship Building: Ability to cultivate long‑term partnerships and become a trusted advisor.
• Strategic Thinking: Translate customer goals into actionable plans that align with business objectives.
• Analytical Mindset: Use data to uncover trends, diagnose issues, and recommend improvements.
• Communication Excellence: Articulate ideas persuasively in written and verbal formats.
• Problem‑Solving: Approach challenges with creativity and a solutions‑oriented attitude.
• Collaboration: Work seamlessly across cross‑functional teams to deliver a unified customer experience.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the growth of our people. As a Customer Success Associate, you will have the chance to:

• Progress to a Customer Success Manager role within 12–18 months, taking on larger accounts and higher‑level strategic initiatives.
• Participate in a structured mentorship program that pairs you with senior leaders in Customer Success, Product, and Sales.
• Attend industry conferences, webinars, and internal knowledge‑sharing sessions to stay ahead of market trends.
• Earn certifications in customer success methodologies, data analytics, and SaaS metrics through our partnership with leading learning platforms.
• Contribute to the development of new onboarding frameworks, playbooks, and customer success tools that shape the future of the organization.
• Lead cross‑departmental projects that influence product roadmap and go‑to‑market strategy.

Work Environment & Culture

brighthush thrives on a culture of transparency, agility, and continuous improvement. Our remote‑first model means you can work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and team check‑ins.
• Collaborative project management tools such as brighthush.
• Quarterly virtual retreats that blend learning, networking, and fun.
• A culture that celebrates wins—both big and small—through shout‑outs, spot bonuses, and recognition programs.
• Open‑door communication channels that encourage feedback and idea sharing.
• Inclusive hiring practices that value diverse perspectives and experiences.

Diversity & Inclusion Commitment

brighthush is committed to building a workforce that reflects the diverse communities we serve. We actively seek candidates from all backgrounds, ensuring that every voice is heard and every talent is nurtured. Our inclusive environment fosters creativity, drives innovation, and ultimately delivers better outcomes for our clients.

Compensation, Perks, and Benefits

We offer a competitive base salary ranging from USD 60,000 to USD 63,000 per year, complemented by a performance‑based bonus structure that rewards your impact on customer success metrics. In addition, you will enjoy:

• Full health, dental, and vision insurance coverage.
• 401(k) plan with company match.
• Unlimited paid time off and flexible work hours.
• Generous parental leave policy.
• Monthly stipend for home‑office equipment and internet.
• Access to a digital learning library and tuition reimbursement for relevant courses.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Annual performance reviews with clear career progression pathways.

Success Stories – Real Impact, Real Results

Our clients consistently report significant improvements in operational efficiency and revenue growth after partnering with brighthush. For example, a mid‑size fashion label reduced its inventory holding costs by 22% within the first six months, while a national retailer increased its online sales volume by 35% through our AI‑driven product recommendation engine. These successes are a testament to the power of our platform and the dedication of our Customer Success team.

How to Apply – Join the brighthush Revolution

If you are passionate about helping brands and retailers thrive in a digital wholesale ecosystem, and you thrive in a fast‑paced, collaborative environment, we want to hear from you. Submit your application through our careers portal and join brighthush in redefining the future of wholesale commerce.