Senior Customer Success Business Partner – UAE & Emerging Markets – Bilingual Arabic & English – Driving Adoption, Growth, and Innovation for brighthush

About brighthush

brighthush is a global technology pioneer that empowers businesses to unlock the full potential of their data through AI‑infused scenario planning and analytics. With a portfolio of cutting‑edge solutions that span finance, supply chain, sales, and human resources, brighthush helps organizations transform complex data into actionable insights, enabling smarter decisions and sustainable growth. Our mission is to democratize advanced analytics, making it accessible to every team, every level, and every industry.

Operating in more than 50 countries, brighthush has built a reputation for innovation, reliability, and customer‑centricity. Our clients range from Fortune 500 enterprises to fast‑growing startups, all of whom rely on brighthush to navigate uncertainty, optimize performance, and stay ahead of the competition.

Why Join brighthush?

At brighthush, you’ll be part of a vibrant, collaborative culture that values curiosity, creativity, and continuous learning. We champion diversity, empower our people to take ownership, and celebrate every success—big or small. Whether you’re a seasoned professional or an ambitious early‑career talent, brighthush offers a platform to grow, innovate, and make a real impact.

Role Overview

As a Senior Customer Success Business Partner for the UAE and Emerging Markets, you will be the strategic bridge between brighthush’s cutting‑edge solutions and our valued customers. Your primary focus will be to ensure that our clients fully adopt, optimize, and derive maximum value from brighthush’s platform. You will work closely with sales, product, and engineering teams to drive customer satisfaction, identify upsell opportunities, and champion continuous improvement.

Key aspects of the role include:

• Leading customer success initiatives across the UAE and emerging regions.
• Driving adoption and usage of brighthush’s AI‑powered analytics platform.
• Conducting regular business reviews to showcase ROI and uncover growth opportunities.
• Collaborating with cross‑functional teams to deliver tailored solutions and support.
• Traveling regionally to engage with key accounts and build lasting relationships.

Key Responsibilities

• Customer Adoption & Enablement – Design and execute adoption roadmaps that guide customers from onboarding to full utilization of brighthush’s platform.
• Success Reviews & Business Outcomes – Lead quarterly business reviews, presenting data‑driven insights that demonstrate tangible value and ROI.
• Growth & Upsell Identification – Analyze usage patterns, market trends, and customer feedback to uncover upsell and cross‑sell opportunities.
• Stakeholder Management – Build and maintain strong relationships with C‑suite executives, finance leaders, and operational managers.
• Project Leadership – Manage end‑to‑end implementation projects, ensuring timely delivery, quality, and alignment with customer goals.
• Regional Collaboration – Partner with local sales and support teams to align strategies and share best practices.
• Continuous Improvement – Provide feedback to product and engineering teams to refine features and enhance the customer experience.
• Travel & Representation – Travel regularly across the UAE and emerging markets to represent brighthush at conferences, client meetings, and industry events.

Essential Qualifications

• Fluency in Arabic and English, both written and spoken.
• Minimum 5 years of experience in customer success, presales, or consulting roles within the enterprise planning or analytics domain.
• Deep understanding of enterprise planning, financial modeling, and business analytics.
• Proven track record of leading technical customer success initiatives and managing complex projects.
• Strong analytical mindset with the ability to translate data into actionable business insights.
• Excellent communication, presentation, and stakeholder management skills.
• Experience working with AI‑powered analytics platforms or similar technology solutions.
• Willingness and ability to travel regionally as required.

Preferred Qualifications

• Experience in the Middle East market, with a deep understanding of regional business practices and cultural nuances.
• Background in EPM (Enterprise Performance Management) or related analytics tools.
• Prior exposure to brighthush’s product suite or comparable platforms.
• Project management certification (PMP, Prince2, or equivalent).
• Track record of driving revenue growth through upsell and cross‑sell initiatives.

Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering exceptional customer experiences and building long‑term relationships.
• Strategic Thinking – Ability to see the big picture, align customer goals with business objectives, and develop actionable plans.
• Technical Acumen – Comfortable navigating complex analytics platforms, understanding data structures, and troubleshooting technical issues.
• Project Management – Skilled at planning, executing, and closing projects on time and within budget.
• Influence & Negotiation – Ability to persuade stakeholders, negotiate contracts, and secure buy‑in for new initiatives.
• Adaptability – Thrive in a fast‑paced, evolving environment and quickly adapt to new tools and processes.
• Collaboration – Work effectively across teams, cultures, and time zones.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as our technology. As a Senior Customer Success Business Partner, you will:

• Progress to a Director of Customer Success role, overseeing a regional portfolio and shaping strategy.
• Transition into product management or consulting, leveraging your deep customer insights.
• Lead global initiatives, influencing the direction of brighthush’s platform and services.
• Participate in leadership development programs, mentorship, and cross‑functional projects.
• Access continuous learning resources, including certifications, workshops, and industry conferences.

Work Environment & Culture at brighthush

Our culture is built on the principles of transparency, collaboration, and innovation. We offer:

• Flexible remote work arrangements with a focus on work‑life balance.
• Inclusive and diverse teams that celebrate different perspectives.
• Regular team‑building events, hackathons, and knowledge‑sharing sessions.
• A supportive environment where ideas are heard and rewarded.
• Access to cutting‑edge tools, technology, and resources to excel in your role.

Compensation & Perks

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards and your expertise.
• Performance‑based bonuses tied to customer success metrics and revenue growth.
• Equity or stock‑option plans to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget and tuition reimbursement.
• Travel allowances and expense coverage for regional visits.
• Employee wellness programs, including gym memberships and mental health support.

How to Apply

Ready to take the next step in your career and help customers unlock the power of data? Click the link below to submit your application and join the brighthush family.

Apply to this position

Conclusion

As a Senior Customer Success Business Partner at brighthush, you will be at the forefront of a data‑driven revolution, empowering organizations across the UAE and emerging markets to achieve unprecedented growth. If you are a bilingual, customer‑focused leader with a passion for technology and a drive to deliver measurable results, we want to hear from you. Join brighthush and help shape the future of analytics—one success story at a time.