Senior Technical Customer Success Manager – API & AI Integration Specialist for Global Growth
About brighthush
brighthush is a trailblazing technology company at the forefront of the creator economy. We design and deliver cutting‑edge infrastructure and CRM solutions that empower creators, agencies, and brands to scale their digital presence with speed, reliability, and intelligence. Our mission is simple: enable creators to focus on what they do best—creating—while we handle the technology that scales their impact. With a vibrant, distributed team and a culture that prizes curiosity, collaboration, and continuous learning, brighthush is the place where ambitious professionals can shape the future of digital commerce.
Why Join brighthush?
At brighthush, you’ll be part of a high‑velocity environment where every day brings new challenges and opportunities to innovate. We champion a growth mindset, offering extensive learning resources, mentorship programs, and a clear career ladder that rewards performance and initiative. Whether you’re a seasoned customer success veteran or a rising star in account management, you’ll find the support, autonomy, and impact you need to thrive.
Position Overview
We are seeking a seasoned Senior Technical Customer Success Manager to lead the success journey for our most strategic, high‑growth accounts. In this role, you will own the full customer lifecycle—from onboarding and adoption to expansion and renewal—while driving revenue growth through consultative selling and deep technical expertise in API‑driven products, dashboards, integrations, and AI tools. You will be the bridge between our customers, product, and engineering teams, ensuring that every interaction delivers measurable value and positions brighthush as a trusted partner.
Key Responsibilities
- Account Ownership & Growth: Manage a portfolio of high‑value accounts, ensuring they achieve their business objectives through the effective use of brighthush’s platform.
- Customer Advocacy: Serve as the voice of the customer within brighthush, translating user feedback into product enhancements and strategic initiatives.
- Revenue Expansion: Identify and close upsell, cross‑sell, and renewal opportunities, consistently meeting or exceeding quarterly and annual targets.
- Strategic Consulting: Conduct deep discovery sessions to understand customer pain points, map solutions, and design adoption roadmaps that align with their growth plans.
- Technical Enablement: Lead technical workshops, API integration sessions, and AI tool demonstrations to empower customers to fully leverage our platform.
- Relationship Management: Build and nurture long‑term relationships with C‑suite executives, product owners, and technical leads, ensuring high satisfaction and retention.
- Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing to deliver a seamless customer experience and drive product adoption.
- Data‑Driven Insights: Use analytics dashboards to monitor usage, identify churn risks, and propose proactive interventions.
- Travel & Representation: Represent brighthush at industry events, conferences, and client sites (up to 40% international travel).
Essential Qualifications
- Minimum of 5 years of senior experience in Customer Success, Account Management, or a commercial role within a technology or SaaS environment.
- Proven track record of managing a portfolio of enterprise accounts and closing revenue opportunities.
- Strong discovery, negotiation, and relationship‑building skills, with the ability to influence at all organizational levels.
- Comfortable working with API‑centric products, dashboards, integrations, and AI‑driven tools.
- Fluent in English (written and spoken); additional languages are a plus.
- Experience in the creator economy, digital marketing, or related industries is highly desirable.
Preferred Qualifications
- Background in software engineering or technical consulting, providing a deeper understanding of API architecture and integration challenges.
- Experience with data analytics platforms and the ability to translate metrics into actionable insights.
- Prior exposure to international markets and a demonstrated ability to manage cross‑border accounts.
- Certifications in customer success (CSM, CSPO) or related fields.
Key Skills & Competencies
- Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
- Technical Fluency: Comfortable explaining complex technical concepts to non‑technical stakeholders.
- Communication: Exceptional written and verbal communication skills, with a knack for storytelling.
- Problem Solving: Proactive in identifying issues and crafting innovative solutions.
- Collaboration: Thrives in cross‑functional teams and builds consensus across departments.
- Resilience & Adaptability: Handles ambiguity, fast‑paced change, and high‑pressure situations with grace.
- Customer‑Centric Mindset: Passionate about delivering outstanding customer experiences.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is defined by your ambition and performance. We offer:
- Clear promotion paths from Senior Customer Success Manager to Director of Customer Success and beyond.
- Access to a learning hub featuring courses on AI, data science, API design, and advanced sales techniques.
- Mentorship from senior leaders and industry experts.
- Opportunities to lead cross‑functional projects, product launches, and global initiatives.
- Regular performance reviews with transparent metrics and growth plans.
Work Environment & Culture
brighthush is a fully remote organization with a distributed team across the globe. Our culture is built on:
- Flexibility: Work from anywhere, with a focus on results rather than hours.
- Inclusivity: A diverse workforce that celebrates different perspectives and backgrounds.
- Innovation: A sandbox mentality where experimentation and rapid iteration are encouraged.
- Community: Regular virtual meet‑ups, hackathons, and social events to foster camaraderie.
- Transparent communication and an open‑door policy with leadership.
Compensation, Perks, and Benefits
While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with market rates for senior technical customer success roles.
- Performance‑based bonuses tied to account growth, retention, and customer satisfaction metrics.
- Equity or stock‑option plans to share in the company’s long‑term success.
- Comprehensive health, dental, and vision insurance for you and your dependents.
- Generous paid time off, including vacation, sick leave, and personal days.
- Professional development budget and reimbursement for certifications, conferences, and training.
- Wellness stipend, mental health resources, and access to virtual fitness classes.
- Flexible work hours and a fully remote setup with a stipend for home office equipment.
Ready to Make an Impact?
If you are a seasoned customer success leader with a passion for technology, a knack for building lasting relationships, and a drive to close revenue opportunities, we want to hear from you. Join brighthush and help shape the future of the creator economy while advancing your own career in a dynamic, supportive, and globally connected environment.