Senior Customer Success & Carrier Relationship Manager – Cyber Insurance & Global Partnerships – Driving Strategic Growth at brighthush

About brighthush

At brighthush, we are redefining the cyber insurance landscape by marrying advanced data science with deep underwriting expertise. Our mission is simple yet ambitious: to give businesses worldwide the confidence to navigate an increasingly digital world. By harnessing proprietary analytics, real‑time risk insights, and a flexible SaaS platform, we empower insurers and their partners to deliver tailored, scalable protection that evolves with emerging threats. Our team is a blend of seasoned underwriters, software engineers, claims specialists, and distribution experts—all united by a shared passion for innovation and customer success.

Why Join brighthush?

When you step into brighthush, you’re not just taking a job—you’re joining a movement. We’re a fast‑moving, remote‑first organization that values curiosity, collaboration, and measurable impact. Our culture encourages experimentation, rewards initiative, and places a premium on continuous learning. Whether you’re a seasoned professional or an ambitious early‑career talent, you’ll find a place where your ideas shape product strategy, market expansion, and the future of cyber risk management.

Position Overview

We are seeking a dynamic Senior Customer Success & Carrier Relationship Manager to become the strategic linchpin between brighthush and our carrier partners. In this role, you will own the entire lifecycle of carrier relationships—from seamless onboarding and platform adoption to ongoing engagement and expansion. You will act as the primary point of contact for carrier stakeholders across underwriting, actuarial, claims, engineering, and distribution, ensuring flawless communication, coordination, and issue resolution. Your influence will drive platform growth as brighthush scales globally, and your insights will shape product development and market strategy.

Key Responsibilities

Carrier & Partner Relationship Ownership

• Serve as the trusted advisor and strategic liaison for current and future carrier partners.
• Deeply understand carrier needs, challenges, and integration requirements, aligning them with product, underwriting, engineering, and operations teams.
• Champion carrier satisfaction, fostering long‑term engagement and identifying expansion opportunities.

Onboarding & Platform Adoption

• Coordinate end‑to‑end onboarding of carrier teams across underwriting, actuarial, distribution, and operational functions.
• Lead comprehensive training on brighthush platform capabilities, workflow processes, and best practices.
• Develop, maintain, and continuously improve enablement materials, training documentation, and partner resources.

Cross‑Functional Coordination

• Collaborate with underwriting, engineering, actuarial, distribution, support, and compliance to prioritize issues and drive feature development.
• Manage platform releases, enhancements, and support escalations, ensuring smooth rollouts.
• Facilitate communication and integration activities with external brokers and technology partners.

Project & Execution Support

• Oversee meeting schedules, workstream alignment, and milestone tracking for carrier onboarding and expansion, keeping requests aligned with agreed commitments.
• Provide data, reporting, and analytics support for carrier performance, program metrics, and capacity planning.
• Assist in readiness discussions for new product launches and international expansion initiatives.

Strategic Impact & Growth

• Deliver actionable feedback to product and engineering teams on platform improvements and market needs.
• Support long‑term capacity relationship strategy and operational readiness across global markets.

Global & Australian Market Knowledge

As a key player in our international strategy, you will bring deep knowledge of the Australian insurance market, including broker distribution, licensing, and regulatory environment. Your ability to translate local market nuances into clear inputs for product, underwriting, and engineering teams will be essential.

Essential Qualifications

• 5+ years of experience in insurance, preferably in cyber, specialty, or commercial P&C.
• Proven track record in relationship‑driven, customer‑facing roles with underwriting, distribution, broker relations, or carrier program operations.
• Strong communication, stakeholder management, problem‑solving, and organizational skills.
• Ability to thrive in a fast‑moving, dynamic environment with competing priorities.
• Business judgment, professionalism, and an executive‑level presence.
• Global insurance experience with exposure to multiple markets or jurisdictions, and an understanding of regulatory, distribution, and product differences.
• Australian insurance market experience, preferably in commercial and specialty lines.
• Working knowledge of Australian broker distribution, licensing, and regulatory environment.
• Ability to translate local market and regulatory requirements into clear inputs for product, underwriting, and engineering teams.

Preferred Qualifications

• Australian cyber insurance experience (underwriting, product, broking, claims, or program management).
• Digital distribution experience.
• Experience in customer success, program management, or carrier relationship management.
• Exposure to InsurTech, digital underwriting, technology platforms, or automation workflows.
• Background in cyber underwriting or digital production underwriting.
• Ability to interface across technical and non‑technical audiences.
• Experience with international expansion and cross‑border regulatory compliance.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Relationship Management & Stakeholder Engagement
• Project Management & Execution Excellence
• Data‑Driven Decision Making & Analytical Insight
• Communication & Presentation Mastery
• Adaptability & Resilience in Ambiguous Environments
• Technical Acumen in SaaS Platforms & APIs
• Regulatory & Compliance Awareness

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. You will:

• Progress into senior leadership roles such as Director of Carrier Partnerships or Head of Global Customer Success.
• Lead cross‑functional initiatives that shape product strategy and market expansion.
• Access continuous learning through industry conferences, certifications, and internal knowledge‑sharing sessions.
• Collaborate with global teams, gaining exposure to diverse markets and regulatory frameworks.
• Benefit from a culture that rewards innovation, initiative, and measurable impact.

Work Environment & Company Culture

brighthush champions a culture of collaboration, transparency, and relentless curiosity. Our remote‑first model empowers you to work from anywhere while staying connected through weekly virtual huddles, quarterly town halls, and an open‑door policy for feedback. We celebrate diversity, foster inclusion, and encourage every team member to bring their authentic self to work. Our people are our greatest asset, and we invest heavily in their well‑being, professional growth, and work‑life balance.

Compensation & Benefits

• Base Salary: $140,000 – $170,000 annually, commensurate with experience and location.
• Performance Bonuses: Eligible for annual performance bonuses based on individual and company metrics.
• Equity Participation: Opportunity to join our equity program, aligning your success with the company’s growth.
• Health & Wellness: Comprehensive medical, dental, and vision coverage for you and your dependents.
• Retirement: 401(k) plan with employer matching contributions.
• Paid Time Off: Generous PTO, flexible holidays, and a generous sick leave policy.
• Professional Development: Budget for certifications, conferences, and continuous learning.
• Remote Work Perks: Home office stipend, tech equipment, and flexible working hours.

How to Apply

Ready to make a tangible impact on the future of cyber insurance? Submit your application through our careers portal or click the link below. We look forward to exploring how your expertise can elevate brighthush’s global partnerships.

Apply to this role at brighthush

Closing Statement

At brighthush, we’re not just building a company; we’re building a movement that empowers businesses to navigate the cyber landscape with confidence. If you are a strategic thinker, a collaborative partner, and a champion of customer success, we invite you to join our mission. Together, we’ll redefine what it means to protect the world’s most valuable assets.